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1、June 2008Carrefour China South Territory1Team Organization Step 2June, 2008June 2008Carrefour China South Territory2 Objective :目的Strongly Improve our productivity with better store management.良好的门店管理能强有力的提高生产力June 2008Carrefour China South Territory3We totally reorganize store management system and
2、 work on full merchandise flow. 完全优化了门店整个商品流的管理系统Team Organization Step2June 2008Carrefour China South Territory4T eam organization Step2 TOP2 We have optimized TOP step1, in order to simplifysimplify the job between back office and front office : 优化TOP第1阶段 的目的是简化简化前后台工作Automatic Replenishment 自动补货J
3、une 2008Carrefour China South Territory5T eam organization Step1 Reminder TOP1回顾Front office teams / Sales area 前台/卖场Back office teams / Storage area 后台/库房 No commercial staff be allowed to enter in the storage. 前台员工禁止入库房 No promoter be allowed to enter in the storage. 促销员禁止入库房 No storage staff be a
4、llowed to enter in Sales area.库房小组禁止入卖场 CYC staff be allowed to enter both in sales area & storage. 周盘小组可以入卖 场和库房Color-coded uniforms facilitate control and management for back office & front office team. 根据制服的颜色辨别和管理前台和后台Storage Team staffCYC Team staffCommercial StaffPromoterTwo separated teams in
5、 the store, 1in charge of sales area, 1in charge of storage. 门店的营运人员分为二组,一组负责卖场,另一组负责库房June 2008Carrefour China South Territory6T eam organization Step1 Reminder TOP1回顾Front office teams / Sales area 前台/卖场Back office teams / Storage area 后台/库房Morning Check “ Red Dot” Item stock situation.检查 红点单品库存情况
6、 Red Dot Define 红点定义:- Item sales area is not full, but “0” stock in the storage. 单品卖场库存不足, 库房没有库存 How to check Red Dot: 如何检查红点- Every morning use RF gun check sales area if red dot item delivery or not. 每天早晨在卖场用RF枪检查红点单品是否到货- If delivered then take off the red dot, and print a replenishment report.
7、 如果到货取下红点并提交补货申请单 Replenish the delivery goods.补货 Deal with emergency replenishment items处理紧急补货单 Storage Arrangement. 整理库房 Send all delivery goods (1item per box) from receiving yard to “transfer” area for replenishment. 将所有到货单品(每种单品取一箱)从收货区拉 至库房中转区进行备货 Only have 20% staffs worked in the morning. 只有
8、20%员工上早班早 班June 2008Carrefour China South Territory7T eam organization Step1 Reminder TOP1回顾(7:00pm-10:00pm晚7:00-10:00) Collect products from storage room transfer area and fill-in shelves 把库房中转区的备货拉至卖场并补排面(6:00pm-9:00pm下午6:00-9:00) Prepare products from storage according to the scan result. 根据前台的扫描
9、补货清单进行备货Bring the prepared goods to transfer area 把备好的货物放在库房中转区Request申请单 IN入Products 商品 OUT出(5:00pm-8:00pm 下午5:00-8:00) Scan to be replenished items in the sales area, and give the scan result to back office team 扫描卖场的需补货单品,生成补货申请单并 交给后台Afternoon(2:00pm-5:00pm下午2:00-5:00) Replenishment of “ No KU”
10、(Low rotation item, all these items stock should put on the top of shelf in sales area) 对禁止入库单品进行补货(低周转单品,这些 单品的所有库存都放在卖场的顶层货架上) Both back office & front office team (80% staffs) were worked at night, it caused low working efficiency and over time in the store. 前后台的80%员工上晚班,这造成门店的工作效率低和超时工作 Front of
11、fice teams / Sales area 前台/卖场Back office teams / Storage area 后台/库房晚 班June 2008Carrefour China South Territory8T eam organization Step1 Reminder TOP1回顾Front Office 前台Back Office 后台Scan: 5:00pm-8:00pm 扫描:下午5:00-8:00 Replenish:7:00pm-10:00pm 补货:晚7:00-10:006:00pm-9:00pm 备货:晚6:00-9:00 Front office in ch
12、arge of scanning & replenishment in sales area.前台负责卖场的扫描和补货工作 Back office in charge to prepare the goods in the storage.后台负责库房的备货工作June 2008Carrefour China South Territory9 After launched team organization1, we found 6 major problems to be simplified between back office and front office: 在执行TOP1之后,我
13、们发现前后台工作的6个主要问题可以得到简化P roblems found on Replenishment 补货中发现的问题uProblem1: Promoter or staff scan the item to be replenished in the sales area 问题1: 员工或促销员在卖场扫描需补货的单品 Result : No accurate data due to no control tools to check the quality of scan Low Productivity. 结果: 没有管理工具检查扫描数量造成扫描数据不准确, 工作效率低uProble
14、m2: “ Forbidden item in the storage” be defined by low rotation item. 问题2: 根据低周转单品清单定义 “禁止入库单品” Result : Difficult to Identify, remember & control the items. Low productivity. 结果: 难以定义, 记住和管理这些单品. 工作效率低uProblem3: Too Many Goods in the storage be generated by problem1 & 2. 问题3: 因为问题1&2 造成库房有大量商品Resul
15、t : Difficult to find goods in the storage which generated Shortage & workload.Low Working efficiency. 结果: 库房很难找货造成缺货和增加工作量,.工作效率低June 2008Carrefour China South Territory10uProblem5: Replenishment goods were not done according to the sales flow. 问题5: 不能按照销售趋势补货Result : Impact on sales & on assortment image. 结果: 影响销售和商品分类形象uProblem4: Difficult to identify the item type (New item, Forbidden item & shortage item) which generated lack of working efficiency when received those items.问题4: 难以识别单品类型 (新品,禁止入库单品和缺货单品) ,使得这些单品的收货缺乏效率Result : Why? 为什么? 结果: - New Item: many are
