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1、 Daily opening executive lounge GROCollect the keys for executive lounge from front deskCollect the expected arrival & departure list from front deskTake elevator to the 16th FloorCheck that the executive lounge is in orderOpen the pantryStart to set up breakfastSwitch all necessary lights andRead a
2、rrival & departure list to Check that furniture is arranged properly, all lights are working, Ensure that pantry is clean and tidySwitch all necessary lights and CNN onSet up the reception desk areaCheck the log book for up-to- date informationFollow up the important pointsCheck that the newspapers
3、and magazines are up-to-date and neatly arrangedAssist F&B kitchen chef with breakfast set-upStart the breakfast serviceRead arrival & departure list to Check that furniture is arranged properly, all lights are working, Ensure that pantry is clean and tidyExecutive floor breakfast serviceGROKitchenS
4、witch on the lights behind pantryKitchen staff send up the breakfast food items to EF at 6:45Set up the breakfast on the buffet tableSet up the beverage on another separate areaPlace the crockery and cutlery on top of the buffet tableDouble check to ensure the breakfast is in good orderGreeting gues
5、tEscort guest to the tableBreakfast is Help guest sitting downStart to serve breakfastCheck the buffet area to ensure enough replenishmentReplenish all food itemsStart to clear breakfastStart to wash the crockery and silver ware in the dishwashing machineClean all unused foodSend all unused food bac
6、k to kitchenPlace equipment in correct places in pantryPrepare breakfast food consumption record for control purposesBreakfast is Breakfast is Show executive floor to visitorGROBlock one room as show roomCheck the show room daily to ensure it is in perfect conditionPrepare necessary sales material t
7、o provide information to visitorGreeting & welcome visitorShow visitor the reception areaShow visitor the libraryShow visitor the executive loungeIntroduce the express check in & check outIntroduce the buffet breakfast, tea/coffee service & happy hoursWhen visitor arrivingShow visitor the meeting ro
8、omShow visitor the computer work stationBrief the visitor all benefits of staying in executive floorEscort the visitor to the show roomIntroduce the room facilities to visitorThanks for their visit & welcome them to stay in executive floor in future* Glass between bedroom & bathroom * Internet acces
9、s * In room safeIntroduce the express check in & check outIntroduce the buffet breakfast, tea/coffee service & happy hoursIntroduce the mini business centerWhen visitor arrivingReceive incoming fax for guestGROBellmanReceive incoming faxCheck the name on the fax against the PMSThe name can not be lo
10、cated in the PMSThe name locate in the PMSSend a Facsimile Notice to the sender to request for more informationTry every way to locate the guest in informationPrepare the envelopePut the fax into the envelopeCall the bellman to deliver the incoming faxReceive call from business centerMake record on
11、the business center daily reportGo to business center to pick up the faxAsk the bellman to sign on the daily report for pick up of the faxSign on the daily reportDeliver the fax to guest room immediatelyTry every way to locate the guest in Write down the guest name and room numberSend out fax for gu
12、est GROReceive guest request for sending out faxDouble check the fax number (also country and area code) with the guestFax out the document immediatelyGet the report from the fax machine to obtain the duration of the fax used and ensure the fax has been sentCalculate the total amount to be charged a
13、ccording to the established rateRaise a miscellaneous voucher and fill in completelyNoAsk guest to pay the bill by cashCheck whether is in YesVerify guest name & room No. with the PMSGive the fax and receipt to guestAsk guest to sign on the voucher.Distribute the miscellaneous voucherGive the fax ba
14、ck to guestPost the charges to the guest accountFill in the business center control sheetRemarks: If there is any difficulty to fax out any document, contact with guest immediately to verify the fax number and to keep the guest informed on any progress.Check whether is in 1st copy- Guest 2nd copy- K
15、eep together with daily report 3rd copy- Keep in the miscellaneous voucher bookletGuest name, Room No. Service detail, Charge Voucher No. GROHandling guest request courier serviceGROReceive guest request for courier serviceNoPolitely inform guest that the service is not availableYesGive guest the co
16、urier service formHelp the guest to fill in all the required itemsCheck to ensure information is on all copiesPut the items into the envelopeWeight the envelope on the scaleDate & time of posting Specific address & name of both sender & receiver. Tele. number & post code Contents of the envelope Type ( letter, file, package) Guest signatureCheck if service is available in the Weight the envelope on the scaleCalculate the total amount to be charged according to th
