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1、Hotel EnglishUnit 4 ConciergeQQ: 283400277EMAIL:Why people call it bellmanBecause in the old days they used to go around ringing a bell in order to find a visitor at the hotel. So, for example, if they were searching for Mr. Jones, the guy would have a little bell that he rang and everyone would loo
2、k at his sign that said Mr. Jones and see if the sign was for them. Or guests had those bells on the desk and they rang them and the bellman came, and the bellman carried their luggage, so thats still an important job. BellmanA bellman, also bellboy or bellhop, is a hotel porter, who helps patrons w
3、ith their luggage while checking in or out. Bellhops often wear a uniform, like certain other page boys or doormen. The jobs name is derived from the fact that the hotels front desk clerk rang a bell to summon an employee, who would “hop“ (jump) to attention at the desk to receive instructions. The
4、term porter is used in the United Kingdom. “Bellboy/hop“ is an American English term.6*Teaching and learning aims:1. Get (the students) yourself familiar with concierge2. Master and use the expressions used.3. Practice yourself (students) listening, reading, speaking and translating abilityTeaching
5、proceduresDialog studyText studyListeningTask : DialoguesListen to Dialogue 1 - Bell Service Pre-listening questions:1. How many pieces of baggage does the guest have? 2. On which floor is the guests room assigned?9*Language points:(1) Do you have any baggage? (baggage是一般意义上的名词，不 特指数目，所以不加s。(2) chec
6、k the baggage tags检查行李标签(3) so you have got four pieces altogether/ in all?Four pieces4 pieces of bags etc. (4) This way to the reception desk. Would you please follow me? Follow me, please. Would you come this way, please?(5) step in, please! 请您进电梯。(6) He knocks at the door first, opens it, precede
7、s the guest into the room, turns on the lights and draws the curtains aside. 他先敲了门，然后开门 ，让客人先进房间，他打开灯，把窗帘拉 开。 precede vt. go in front of （让 ）走在某人前面。为了避免房内有人的尴尬，服务员常常在 打开门之前敲门并等一会儿。Listen to Dialogue 2 - Information Service Pre-listening questions:1. where can the guest have her hair done? 2. After t
8、hat, what else will she do?12*Language points:1. You may go to our beauty parlor on the 5th floor. 美容厅2. Step out of the hotel, turn left, go straight forward for one block, you wont miss the metro station.走出宾馆左拐，走过一个街区，就能看到 地铁站了。3. Could you give me some pills to kill the pain?你能给我几片止痛片吗？Kill time:
9、 消磨时光4. Pay 100 yuan in advance.预付100元。In advance：事先，提前，预先 I ought to have told you in advance. 我应该事先告诉你。5.we buy this medicine on the guests request.我们系根据客人要求购买上述药品。Key sentencesa) greeting the guest at the entranceGood morning, sir/madam. Welcome to our hotel. May I help you? Is there anything I c
10、an do for you? May I take your handbag for you? May I help you with your suitcase? Allow me, sir. Leave it to me. Let me carry it for you. How many pieces of luggage do you have? Ill show you to the Front Desk. b) Showing the guests to the roomIs there anything breakable or valuable in your bag?This
11、 way, please.Lets take the elevator up to the second floor.The room is at the end of the corridorHere we are.May I have your room card?c) Arriving at the room ( knock at the door first, unlock the door and switch on light)Here is your baggage. Please check and see if its all right. May I put your ba
12、gs here? Is this the correct number of your bags? Shall I open/draw the curtains for you? Would you like me to call a taxi for you? Anything else I can do for you? Enjoy your stay with us.19*Task : text study The Concierge (P51)Read the text silently, then answer the questions in Ex. 3A. (p48)Duties
13、 of the Bellman GreetingCarrying baggage;Guiding guests to a room;Demonstrate the operations and features of the room facilities;Introduce the facilities and services provided by the hotel;Deliver items such as flowers, sundries(杂物), messages to guest rooms upon request. Provide other information: c
14、urrent knowledge of local area, attractions and events.;Loading the luggage when a guest wants to leaveWell-wishing客 人 委 托 酒 店 代 办“万能博士”，其佩戴的两把交叉的金钥匙，意味着 尽善尽美的服务，也象征着为客人解决一切难题。 我国于年加入该协会，是国际饭店金钥匙 组织的第31个成员国团体会员。Bellmans working peoceduresGreeting Unloading guest s baggage and check the number of the
15、 baggageLead the guest to the reception desk and waiting for his/her registrationTake the guest to his /her roomKnock at the door, then step inIntroduce the facilities Farewell to guestFill in the form at reception desk 23*Language points:1. attend to guests needattend to ：注意;致力于;关心，照料 You should attend to your study. 你应该专心于学习。 2. They are in a position to carry the hotels message to the guest and the guests reaction to the management.3. run errands：跑腿run errand for sb 替人办事,为人跑腿4. home and abroad： 海内外5. point out：指出 He pointed out the mistake to me. 他向我指出错误。 Exercise 4-B,DB:GECHADFB26*Task
