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1、前厅前厅登记入店登记入店美联英语提供美联英语提供 入住客人： I reserved a room for tonight.我预定了个房间。Id like a key to room 809,please.请给我 809 房间的钥匙。 Is there a room available for tonight?今晚有空房间吗？ Can you help me with this form?你能帮我填这张表吗？ Do you have anything to declare?有什么需要报关的吗？Id like to reconfirm my flight?我想确认一下我的机票。 What time
2、 does the dining room open?餐厅什么时候营业？ When will it be ready?什么时候能准备好？ Can you keep my valuables?你能帮我保管贵重物品吗？ Please bring me a pot of boiled water?请送一壶热水. May I have a wake-up call?早晨能叫醒我吗？ A wake-up call, please.请提供叫醒服务。 Can I borrow a hair-dryer?我可以借一下电吹风吗？ The room next door is noisy.隔壁太吵。 Could I
3、 possibly have another room key?我能再要一把房间的钥匙吗？ I locked myself out.我把自己锁在门外了。 Would you send someone up?请派位服务员来一下 以上安格英语老师介绍的酒店实用英语口语是办理入住手续及一些相关服务时大家需要了 解的口语，当我们在酒店内享受自助餐或是其他服务时，服务员往往会向我们推荐一些其 他的项目、或是让我们对他们的服务作出评价，下面一些句子是大家必须了解的： 1、What kind of rooms(foods) would you like to have? 您需要什么样的房间（吃什么样的菜）？
4、 2、Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、Well give you a 10%(ten percent ) discount. 我们给您九折优惠。 4、Well offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir? 请接受我们的一
5、点小纪念品。 8、Lets drink to our friendship! 为我们的友谊干杯！ 9、Let me propose a toast to the health of our guests! 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！11、How do you like Chinese food? 您喜欢中国菜吗？ 12、What do you think of our service? 您对我们的服务有什么意见？ 13、Thank you for your comments(compliment, suggestions). 谢谢您给我们提的意
6、见（赞扬、建议） 。 14、Im afraid its against the hotels regulations. 这是违反饭店规章制度的。 15、In our hotel we dont accept tips. 我们饭店是不收小费的。 Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。 Thank you all the same.然而，还是要谢谢您。 16、Im afraid youll have to pay for the damage. 您必须赔偿。 17、Thank you for telling us abo
7、ut it. 谢谢您告诉我们 Ill look into the mater right away.我马上去处理这件事情。 18、I assure you it wont happen again. 我保证此类事情不会再发生。 19、Please dont worry, sir (madam) 先生（夫人） ，请不必担心。 I will send someone up to your room right away.我马上派人到你的房间去。 20、I cant guarantee anything, but Ill try my best. 我不能保证，但我会尽力而为。 21、What can
8、 I show you. 您要买什么？ 22、How do you like this fashion (color, size, design )? 您喜欢这种款式（颜色、尺寸、图案）吗？ 23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。 Please try us again tomorrow.请明天再来看看。 24、They are altogether 175(one hundred and seventy-five) Yuan. 共计 175 元。 You may pay in cash or
9、with credit card.您可以付现金也可以用信用卡。 25、You have made a good choice, you have very good taste. 您真会买东西，眼力真好。 下面，我们就用实际的案例来看看酒店情境下的英语口语对话： 对话 1】：Guest: Hello, Id like to check in please. 你好，我想入住贵酒店。Hotel staff: Certainly. Can I have the name please? 当然可以，能把姓名给我吗？Guest: Mr Harold Smith. Harold Smith 先生。Hote
10、l staff: Ok, Are you checking out tomorrow?好的，您是明天退房吗？Guest: Yes, I am. Thats right. 是的没错，是明天退房。Hotel staff: Will you need a wake up call, sir? 先生您需要唤醒服务吗？Guest: Yes please. At 6.30am. 是的，请在早上 6.30 唤醒我。Hotel staff: Ok then, your room is 502 on the fifth floor. Breakfast is served between 6.30am and
11、9am. Enjoy your stay.好的。您的房间号码是五层的 502 房间。早餐是早晨 6.30 到 9 点。 祝您入住愉快。Guest: Thank you.谢谢你。【对话 2】：Guest: Good evening, I have a reservation under the name of Tomlinson.晚上好，我有预定， 名字是 Tomlinson. Hotelstaff: Ok Ive found it. Checking out on the 27th? 好，我找到了。是 27 日退房吗?Guest: Thats right. 没错。Hotel staff: Ca
12、n I take a credit card for the deposit? 我能用您的信用卡划账押金吗？Guest: Yes, sure. Also, Id like a non-smoking room please. 当然可以。另外，请给我一 间无烟房间。Hotel staff: Certainly madam. Heres your key. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon. 当然可以，女士。这是您的房间钥匙。您的房间在 7 层 左侧，房间号码 781。退房需要在中午 12 点之前。美联英语：美联英语：
