《英语角-职场英语》由会员分享，可在线阅读，更多相关《英语角-职场英语（8页珍藏版）》请在金锄头文库上搜索。
1、英语角英语角- -职场英语职场英语陈豪在北京的 ABC 美国公司工作，他在走廊里遇到了美国同事Amy。(Office ambience)C：碰到你可真是太好了，Amy。A：Its nice to see you, too, Chen Hao. Whats going on?C：我们刚换了新的电话系统，我昨天去参加培训，但是转接电话的时候还是有些问题。A：Well, I am not much of a techie, but let me see what I can do to help.C：我不是不知道怎么用，而是不知道怎样做最礼貌。A：Well that I can help with.
2、 Where shall we start?C：昨天有个客户打电话询问一件商品的情况，我只知道那个部门的经理是 Mary Jo, 所以就把电话转了过去。A：What happened?C：没过几分钟，那个客户又打了回来，特别生气，因为 Mary Jo 没在办公室，客户只能电话留言。她说一定得找到管事的人，不愿意对着留言机讲话。A：I dont blame her, do you?C：我能理解她为什么会那么生气，但今后我要怎么做才能避免这种情况的发生呢？A：It is simple. Before you transfer a call, you need to put the caller o
3、n hold, and contact the person whom you believe can help. When you do that, you learn two things.C：What are the two things then?A：First, you find out if the person you need is in the office and is answering the phone. Next you ask if that person, in this case, Mary Jo, can assist the caller.C：对呀，有时候
4、大家都不知道管事的人是谁，把客户象皮球一样踢来踢去的。A：There are a few other suggestions I have to help you handle transfer calls courteously and efficiently, but I dont have time to explain right now.C：我们下午一起喝咖啡吧！A：See you then.*下午陈豪和 Amy 一起在餐厅里喝咖啡。C：Amy, 上午说到一半，转接电话的时候，还有其他要注意的吗？A：Before you transfer the caller, let the pe
5、rson know to whom you are sending the call. Give the persons name, title and direct line to the caller.C：好主意。我们把负责人的姓名、头衔和直线电话号码都告诉来电话的人。这样万一电话中途断掉，他们就可以直接打回去了。还有别的吗？A：In addition to giving the caller the name and number of the person to whom you are connecting the call, give your name and repeat yo
6、ur number as well.C：还要把我的名字和电话告诉他们。那又是为什么呢？A：You do that to assure the caller that if anything goes wrong or if the caller does not get the help she needs, she can get in touch with you and you will do all you can to help.C：噢，我知道了。这样一来，客户就会觉得，不管怎样，最终总会有人帮助他们解决问题的。A：Not only that you have a client wh
7、o feels valued by the company.职场秘籍：同事之间应该如何称呼F: Welcome aboard!欢迎你来本公司工作！C: Thank you, Im delighted to be working here, Mr. Buchwald.谢谢。我很高兴能来这里上班，布奇华先生。F: Call me Buck, will you? My name is Reginald Buchwald but everybody calls me Buck. Its easier.叫我布客就可以了。我的全名是雷奇纳客?布奇华，但是大家都叫我布客。这样比较方便。 C: Id pref
8、er to call you Mr. Buchwald. Isnt it rather disrespectful to make a nickname out of ones family name?我更愿意称呼您布奇华先生。用别人的姓做昵称，不是很不礼貌吗？F: Well, President Eisenhower was known as Ike. Everybody in this company all the way up and down the line is called by his or her first name.嗯，艾森豪威尔总统也被呢称为艾克。我们公司的上上下下都
9、是直呼每个人的姓。F: Its been our tradition ever since the company was small. And dont worry about the disrespectful business. OK?在我们公司规模很小的时候这就已经形成传统。不要担心不礼貌的事了，好吗？C: Ill try.我会试试看。F: Good. But when there are outsiders, like business people from other companies, it might be good to address your higher-ups a
10、s Mr., Ms. or whatever is appropriate. To those outside the company, it may be interpreted as a sign of flippancy or lax discipline. Get it?好。不过。如果有外人在时，比如其他公司的人，最好能称呼你的上司为先生、女士或任何适当的称谓。对外人而言，我们的习惯可能会是轻率的和纪律松懈的表现。明白吗？C: Yes, sir.是的，先生。F: (Laughing) And dont sir me either. Now Ill show you your priva
11、te office.(笑着说)也不要叫我先生。现在，我带你去看你的私人办公室。职场秘籍：如何提高办公室的亲和力To be heard you have to make people like you. You need to create chemistry with your staff as a manager, with your team as a project leader, with your boss, with your customer, with your strategic partners. People believe people they like. Thats
12、 not a news bulletin. Great communicators develop the “likeability factor“-your personality and the “chemistry“ you create between yourself and others.想要别人听你说话，你得先让人家喜欢你。经理得和员工相处融洽；项目组长需要和队友、老板、顾客、战略伙伴合作默契。人们相信他们喜欢的人。这不是新闻。好的交流者能产生出“亲和力“-这来自你的个性和你制造的融洽感觉。Just as many roads lead to success in the wor
13、kplace, many different personalities attract followers. But the following traits seem universally to attract people and open their minds and hearts.职场上通往成功的道路有很多条，吸引人的个性也有很多种。但是下面的品质似乎在吸引人、打开别人思维和心胸方面具有普遍性。Be Vulnerable, Show Your Humanity 脆弱，展现出你的“有血有肉“的一面In speaker training 101, people learn to te
14、ll failure stories before success stories. Generally, audiences have more in common with those who struggle than those who succeed in life. If you worry about whether your teen will graduate from high school without getting involved with the wrong group, say so. If your father-in-law drove you nuts
15、during the holiday weekend, its okay to mention to your colleagues on Monday morning that you might not have been the storybook spouse. If you lose a customer, regret it rather than excuse it. If you miss a deadline, repair the damage and catch up.在演讲者基础训练中，人们学习在讲述成功故事之前讲述失败故事。一般来说，相对于成功人士，听众和那些逆境挣扎
16、的人更有共鸣。如果你担心自己的小孩在高中误入歧途，那么就说出来。如果你的岳父在周末让你抓狂，那么周一的早晨可以告诉你的同事们你也许不是个模范伴侣；如果你失去了一位顾客，宁可后悔也不要找借口；如果你误了时限，弥补损失，迎头赶上。People respond to humans much more favorably than machines. When you communicate with colleagues, never fear to let them see your humanity.人和人的沟通比人和机器的沟通要友善。当你和同事们交流时，绝不要害怕让他们看到你人性的一面。Be Courteous 讲礼貌Day in and day out, its the small things that kill our spirit: The sales rep who empties his cold coffee and leaves the splatters all over the sink. The ma
