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1、饭店英语复习大纲：饭店英语复习大纲：考试题型：单选考试题型：单选+翻译词语翻译词语+对话填空（关注预订和登记入住环节）对话填空（关注预订和登记入住环节）+翻译句子翻译句子+翻译短文翻译短文汉译英知识点：汉译英知识点： 词组词组 回头客生意 商业饭店 饭店业 管理合同 卖方市场 岗位职责 房价 岗位要求 临时散客 公共区域 失物招领 做晚床 餐饮部 沟通体系 特许权 奖励机制 固定成本 豪华套间 净收入 标准单间句子：句子：会议中心主要满足团体会议的需要。 众所周知饭店中利润最高的产品是客房。 体贴周到的饭店员工颇受客人的欢迎。 前厅员工要努力使宾客相信惠顾自己饭店的价值。 宾客循环为前厅的经营
2、管理提出了系统的途径。 当客人一退房，前台就通知客房部进行清扫以便现在出租。 为了吸引各类客人，餐馆可提供不同档次的菜肴。 厨师长负责制定菜单，并监督其他厨师的工作。 许多独立经营的饭店已被新出现的连锁饭店所吞并。 饭店采取的安全措施既要考虑效果，也要考虑盈利。英译汉：英译汉： 课后小短文，重点关注这两段短文。1、The organization of a hotel Sales department depends upon a variety of factors, such as the size and location of the hotel, the abilities and
3、responsibilities of the staff, and the policy of the manager. In small hotels and manager is the sales manager. He supervises the sales work and, in most cases, passes on the actual jobs to be done by other people in the organization. In a large hotel the manager can no longer direct the sales progr
4、am, the sales effort becomes scattered among several departments, and the danger of an uncoordinated program increases. To prevent such difficulty, leading sales experts recommend an organization in which all of the following departments are under the direct responsibility of the director of sales:
5、Front office Guest history department Banquet department Advertising office Convention department Publicity office General food and beverage All internal selling Promotion 2、Hotels are complex organizations with many facets that are invisible to the casual observer. Teamwork is the key to a smooth o
6、peration. All employees and functional areas must cooperate with and assist the other employees and functional areas of the hotel. Although the general manager is responsible for coordinating, instituting, and implementing the teamwork philosophy, every employee can help. Employees should treat one another as they treat guests. Each department as a whole should ensure that guests receive service that will make them want to return and to recommend the property to others. Employees working together as a team will make the hotel a success. That success will reflect on the employees.
