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1、1一. TRUE/FALSE QUESTIONS （10 题 每题 1 分 共 10 分，）Example：1According to Mintzbergs management roles, the informational role involves receiving, collecting, and disseminating information.T or F二. MULTIPLE-CHOICE QUESTIONS （5 题 每题 2 分 共 10 分）Example：For each of the following choose the answer that most co
2、mpletely answers the question.1Which of the following is not mentioned in the text as one of the three leadership styles explored in the University of Iowa studies? a.cultural style b.autocratic style c.democratic style d.laissez-faire style三.SHORT ANSWER QUESTIONS （5 题 每题 8 分 共 40 分）Example：1Outlin
3、e the seven elements of the communication process. 四ESSAY QUESTIONS （2 题 40 分）Example：List and discuss the five competitive forces, according to Porter, that determine industry attractiveness and profitability. In discussing these forces be sure to identify specific factors that determine the streng
4、th of that force. 21. 要求每题答 A4 纸一页。Reference to review1.Manager and management Manager： First-line manager, middle manager and top manager. (concepts & difference) The four contemporary functions of management: planning, organizing, leading, and controlling.2. 10 managerial roles developed by Mintzb
5、erg. 3. omnipotent view and symbolic view Organizational culture stakeholders.4. The global environment. Explain why the political /legal environment, the economic environment and the cultural environment are very important to an international company with examples.6. programmed decisions and nonpro
6、grammed decisions7. PlanningPurposes of planning 8. Strategic managementStrategic management The steps in the strategic management process. 9. Organization Departmentalization The concept of product departmentalization, advantages and disadvantages The concept of process departmentalization, advanta
7、ges and disadvantagesOrganic and mechanistic organization Contingency factors that influence organizational design 10. Human resource management Human resource management process3Human resource planning(Job descriptions and job specificationsTraditional training methods Job rotation，on-the-job.12. M
8、anaging change Internal and external force of change14. Communication Communication process: Encoding, decoding Nonverbal communication & body language(p260)15. Motivation Theory X and theory YMaslows hierarchy of needs theory16. Leadership Managers and leaders (difference)The University of Iowa studies (laissez-faire, democratic, autocratic17. ControlFeedback control, current control and feedforward ocntroll.
