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1、 汽车售后服务平台的分析与实施摘 要进入 21 世纪以来，我们已经进入了一个信息化时代。伴随着互联网技术的飞速发展，近些年来，互联网在世界范围内迅速发展，并得到了互联网用户们的大量好评。在这一前提下，电子商务目前呈现“井喷”式发展。经济学家也分析电子商务未来将成为世界经济发展的主要推动力。网上交易的有点众多，使用方便无疑是最重要的一点。用户可以将一切传统业务全部转移到网上进行，例如网上预约，网上支付，网上反馈等等。这些相比与传统的交易显然更具有优势。本文中所写的信息化汽车售后服务平台和我们日常生活中接触到的汽车售后有着很大的不同，汽车售后服务平台可将各种服务的种类和价格统一进行公开，由客户自行
2、选择服务种类，可以减少售后服务人员的工作量，同时也节省了车主的时间。平台内的服务价格统一公开，使得服务变得透明，同时服务评价也对授权维修站起到了监督的作用。而平台对车主信息的维护也是很重要的一部分。本文以汽车的售后服务为研究对象，对其平台的进行了分析、设计与实施。首先，对汽车售后服务目前的现状进行了查询与分析。通过阅读刊物以及网页上的相关文章以及自己的亲身体验，紧跟国内外目前的研究成果，分析汽车售后服务的经营模式特点。之后，论证系统是否可行，也就是系统的可行性，包括经济可行性、技术可行性；在对市场进行调查之后，了解车主的一些基本需求，敲定平台的各个模块及模块的功能。然后，鉴于该系统有着很强的实
3、用性，以及清晰的业务处理等特点，我们将用生命周期法进行分析，对售后服务平台进行设计。在整个平台的设计中，基于B/S 三层（前台表现层、逻辑处理层、数据连接层）架构对系统进行开发。根据业务流程图与数据流程图对系统的整体功能进行逐步实现。采用 SQL Server 数据库技术、ASP 技术。最后，通过平台的设计、连接后台数据库实现汽车售后服务平台的设计与实施。关键词：汽车的售后服务；网络技术，信息化，平台分析与设计； The analysis and implementation of auto after-sales service platformAbstractSince the 21st
4、century, we have entered an information era. With the rapid development of Internet technology, in recent years, the Internet rapid development throughout the world, and the Internet users of praise. Under this premise, the electronic commerce present blowout type development. Economists also analys
5、is the electronic commerce will become the main driver of world economic development in the future. Online trading of have a little many, is undoubtedly the most important thing, which is convenient to use. All users all traditional business can be transferred to the Internet, such as online booking
6、, online payment, online feedback, etc. Compared with the traditional trading clearly has more advantages. Auto after-sales service platform and the traditional service or have very big difference, auto after-sales service platform in various kinds of service and unified public price, by the custome
7、r to choose service category, can reduce the workload after-sales service personnel, but also save the owners time. Price unified public services, platform to make service becomes transparent, service evaluation also rose to the supervisory function of the authorized repair station. The auto makers
8、to owner information maintenance is also a very important part of.Based on the auto after-sales service as the research object, analyses its platform, design and implementation. First, the actuality of auto after-sales service for the query and analysis. By reading journals and articles on the web,
9、and his own experience, keep up with the present research results at home and abroad, analyzing the characteristics of the auto after-sales service business model. After the demonstration system is feasible, which is the feasibility of the system, including the economic feasibility, technical feasib
10、ility; After investigating the market, understand the owners basic requirements, the platform of each module and the module function. Then, in view of the system has very strong practicability, and clear business processing, etc, we will use the life cycle method is analyzed, the after-sales service
11、 platform to carry on the design. In the design of the whole platform, based on B/S three layers (front desk presentation layer, logic layer, data link layer) architecture to develop the system. According to the business flow diagram and data flow diagram to gradually achieve the function of the sys
12、tem. Using SQL Server database technology, ASP technology. Finally, through the platform design, connection backend database to realize the design and implementation of auto after-sales service platform.keywords ： Auto after-sales service; Information technology, the platform analysis and design; Network technology 目 录摘要 .IAbstract.II第 1 章 绪论 .11.1 研究背景 .11.2 研究目的及意义 .21.3 国内外研究现状分析 .31.3.1 国外研究现状 .31.3.2 国内研究现状 .41.4 论文研究内容及方法 .51.4.1 论文主要研究内容 .51.4.2 论文主要研究方法 .5第 2 章 汽车售后服务系统分析 .72.1 需求分析 .
