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1、JUNDING CLUB WENZHOU Training PlanDivision: F&B Opreation 温州君顶华悦俱乐部开业培训计划Training Task培训项目Date培训时间 Trainer培训者Remarks备注Introduction of Chateau Junding Club君顶华悦俱乐部简介 Personal Hygiene & Grooming仪容仪表 Guest Service Skills待客礼仪 Personnel Information人事信息 Fire & Safety防火与安全 Telephone Skills电话语言技巧 Organizatio
2、n Chart人员组织架构Introduction of Operation Concept市场定位及经营理念Job Description&Operation Procedure工作岗位职责及流程Mission and Task使命和任务 Food & Beverage Knowledge餐饮服务基础知识A. Your Qualifications as Employee.作为一个服务员应具备的条件B. The Professional Concept服务专业理念C. Guests Get Upset Over More Than Anything Else.客人忌讳的服务条款D. Some
3、 Ways to Get a Good Raise获取好评的服务技巧E. Basic Food & Beverage Trainning.餐饮基本英语培训Role play after each lesson每课时的实际操作练习Test培训测试Service Procedure & Standard服务程序及标准A. How to serve Food.菜品服务 B. How to serve Drinks.酒水服务 C. How to serve Wine party .品鉴会的服务 D. How to serve coffee and tea.咖啡/ 茶的服务 E. How to serv
4、e wine.葡萄酒的服务 F. How to serve Champagne.香槟汽酒的服务 Role play after each lesson每课时的实际操作练习Test培训测试Service Skills Knowledge.服务技能培训A. How to use the tray?托盘的使用 B. How to polish chinaware & glasses?餐具杯具的擦拭保洁 C. How to change ashtray?烟缸的更换要求 D. How to use Micros system?点单系统的使用 E. How to use all equipment?各种设
5、备的使用 F. How to set up the table?餐桌摆台 G. How to set up wine party?品鉴会摆设 H. How to handle guest complaint?处理客人投诉的技巧 I. How to serve red wine & cigar?红酒雪茄服务 Role play after each lesson每课时的实际操作练习Test培训测试Menu & Wine Knowledge餐饮产品知识A. Menu & Drink list菜单及酒单 B. Wine Party葡萄酒品鉴会 C. Cocktail Party & Event冷餐会
6、及宴会 D. Other liquor Knowledge其它酒类知识 E. Food & Wine美酒美食搭配 F. Beer & drinks啤酒及饮品 G. Wine list葡萄酒单 H. Knowledge of wine.葡萄酒专业知识 Test培训测试Cofco Chateau Junding Trainning中粮君顶酒庄总部培训A. Cofco Chateau Junding Culture&Concept 中粮君顶酒庄文化及经营理念B. Cofco Chateau Junding Development&Patterns中粮君顶酒庄发展及商业模式C. Chateau Junding Wine Knowledge中粮君顶酒庄产品结构及生产流程D. Role play at Chateau Junding Club君顶酒庄总部会所岗位实操培训Role play and Test培训结果测试
