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1、- 1 - 1 -前台个人工作总结第一篇：前台个人年终工作总结前台个人年终工作总结the xxx that is about to go ear it is substantial business and a happ ear. it is at the beginning of this ear old of last ears of a dnast or reign during, i stand in the time platform that ne old aquaintane replaes, turn ones head goes, look into future, ant
2、help feeling mriad. in a ear of in the past, in the group ho-to belo, belo the friendl ollaboration beteen the are help that leads in the branh and olleague, m orking stud got great progress. one, strengthen voational training, before raising oneself qualit to be in, the stage is in harge of, belo t
3、he enthusiasti help of foreman and olleague, skill had m business to rise apparentl. antehamber ministr serves as the appearane of the hotel, ever emploee should onfront a visitor diretl, so the orking manner of our emploee and servie qualit reflet the servie level that gives a hotel and level of ma
4、nagement. and it is this appearane donstage most the part of ore, i kno ver ell m responsibilit is major, oneself neglet an bring eonomiall loss to the hotel. in orking so, i had done eah ork responsibl seriousl, ative and ative learn more professional knoledge to other staff, in order to reinfore o
5、neself voational level. onl suh abilit let him have on skill of u of professional knoledge kimono rise further, gift is nier provide exellent servie for the guest, let guest be overjoed. 2, - 2 - 2 -ldquo; broaden soures of ine and redue expenditure, ontrol ost rdquo; is made from bagatelle, make ld
6、quo; broaden soures of ine and redue expenditure from me, add lose ut don expense rdquo; is ever enterprise not arro pursuit. guide in hat the branh leads belo, e anser the all of the hotel ativel, begin managing ut don expense ativit, ontrol good ost. for managing harge, e are used relaim abandon o
7、ld ele to get stuk to be used as hotel interior personnel, enter hen hse room, ant to take a guest to see a room hen sales, e use these to abandon old greeting ard to install the ke to use an amount in order to redue hat the ele gets stuk, give a hotel managing ost. e use paper of has printed forms
8、for reporting statistis srath, all sorts of forms for reporting statistis are in as far as possible use belo the irumstane double-faed print. pass these ontrol, ahieve for the hotel lose make donstage and due ontribution, also exhaust oneself sant poer. 3, strengthen the sale onsiousness of oneself
9、and sale skill, raise housing to lead hat lead in the branh to groom belo the help, i aquire the little skill on a fe sales. ho to sign up for house prie to the guest, hat kind of guest nespaper is planted room house prie? ho to the house ith have booked guest to remend finer model? et. here a these
10、 sales that the setional leader that i ant to thank us is ithout reservation knoledge imparts e. in groth m oneself knoledge hile, i also ativel es loose to advane guest room sells an effort that makes mself. ant donstage guest onl, i think method to - 3 - 3 -let guest take up ones quarters, even if
11、 be ug. strive for ith this taller enter rate. 4, note the harmonious ork beteen departmental door, ith the olleague friendl get along the hotel resembles a big famil, the hard to avoid in orking beteen branh and branh an produe some of unpleasant pett thing. serve as the hub of hole publi house don
12、stage, it ith meal, sale, the branh suh as guest room is having lose orking relationship. it is so in dail orking life, i alas notie m ever ord and deed, handle good relationship ativel ith departmental door olleague, esteem others hile also on respet for oneself. the home and all things are promote
13、d, onl suh, our hotel, our group abilit obtains great progress. in this ear, i gre man, aquired a lot of, but be in me insuffiientl deep also onsiousness and experiene arrive.1. flexibilit and initiative are laked on the servie, beause fear err and not dare bold go doing.2. enounter sudden inident,
14、lak good pshologial qualit, annot handle an issue alml.3. good room annot beontrolled ver ell in the reeption of large onferene group. be about to begin one ne ear, i guide hat lead in restaurant belo, dependable, ork seriousl. ative and ative ooperate foreman, diretor and eah leader pletes eah ork,
15、 improve the integrated qualit of oneself hard, improve servie qualit, orret those insuffiient part, do to be - 4 - 4 -reieved outstandingl donstage. strive for in the group better progress is obtained on this outstanding platform, the ones pgm effort that is prosperous him dediation of the group.第二
16、篇：酒店前台个人工作总结自学校毕业来 xx 宾馆工作，从一名客房服务员做到前台服务员，直到升为大堂副理，学到了很多在书本上没有的知识。以下是我 2017 年上半年工作总结 ：前台作为酒店的窗口,是酒店给客人的第一印象。首先我们要保持自己最好的形象,面带微笑、精神饱满，用我们最美丽的一面去迎接客人，让每位客人走进酒店都会体验到我们的真诚和热情。 其次，关注宾客喜好。当客人走进酒店时，我们要主动问好，称呼客人时，如果是熟客就要准确无误地说出客人的姓名和职务，这一点非常重要，宾客会为此感受到自己的受到了尊重和重视。我们还要收集客人的生活习惯、个人喜好等信息，并尽最大努力满足客人，让宾客的每次住店，都能感受到意外的惊喜。再次，提供个性化的服务。在客人办理手续时，我们可多关心客人，多询问客人，如果是外地客人，可以向他们多讲解当地的风土人情，主动为他们介绍车站、商场、景点的位置，询问客人是否疲劳，快速地办好手续，客人退房时，客房查房需要等待几分钟，这时不要让客人站着，请客人坐下稍等，主动询问客人住得怎样或是对酒店有什么意见，不要让客人觉得冷落了他。
