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1、1,2,Revision,早上好。话务员，请问我能帮助您吗？ Good morning. Operator. Can I help you? 如果您还有更多的需求的话,请联系我 If you have any further enquiries, please dont hesitate to contact me. 叫人电话还要额外收取人民币15元的费用 There is an extra charge of RMB15 for a person-to-person call. 请问您是拨打叫人电话还是叫号电话,先生？ Is this a person-to-person call or a
2、 station-to-station call, sir? 我能知道您是哪位吗？ May I know who is calling, please? 请讲，说吧。 Go ahead, please. 标准的费率是每分钟人民币4元 The standard rate for XX calls is RMB 4 per minute. 我重复一下您的留言信息 Ill repeat your message,3,Exercises,J=Jane (Operator ) S=Stephen Nobel (Guest,J: Jane. Can I help you? S: (请为我接史密斯先生,好吗
3、?) J: (您知道他的房间号码吗?) S: (哦,很抱歉,我不知道他的房间号码) J: Can you tell me his full name, please? S: John Smith. J: (请别挂上电话史密斯先生的房间号是860号,请您跟他讲话吧) S: Thanks a lot,Can you put me through to Mr. Smith,_,Do you know his room number,_,Oh, Im so sorry. I dont know his room number,_,Hang on, please. Mr. Smith room numb
4、er is 860. Now you can talk to him,_,Secretary Service,Unit 16,高职高专 旅游与酒店管理类课程规划教材,实用酒店英语（第二版,大连理工大学电子音像出版社,5,Secretary Service 文秘服务,How to send a fax for the guest 如何帮助客人发传真 How to make a photocopying 如何提供复印服务,Aims of Studying,6,7,photocopier 复印机,8,Keyboard 键盘,9,Printer 打印机,10,fax machine 传真机,11,Sc
5、anner扫描仪,12,Content,13,Dialogues,Fax全称是facsimile,它具有逼真迅速简便的优点,商务中心的工作人员在为客人发送传真时,首先要注意传真纸不能太薄,传真的字迹图片要清楚,把传真纸放进传真机后,拨对方的传真号,然后按相应的功能键就可以发送了,Fax 传真基本常识,14,Dialogues,Notes,the Telephone Bureau 电话局,费用,rate n,服务费,service charge,复印,photocopy v,加上,外加,plus prep,免除,放弃,waive v,装订,staple v,15,Dialogues,J: Goo
6、d morning, sir. What can I do for you? S: Good morning. I would like to send a fax. J: To which country, please? S: Canada. Whats the rate for a fax to Canada? J: To Canada, its RMB20 per minute, plus service charge. The service charge is 20%. S: Thats fine,Sending a Fax for a Guest 为客人发传真,J=Jane (C
7、lerk ) S=Stephen Nobel (Guest,16,Dialogues,J: And if the fax goes through but isnt clear, we waive the service charge but you still must pay the fee for the telephone line. S: Even if the fax cant be read? J: Im afraid so. S: Can I know the reason? J: Because the Telephone Bureau charges us the use
8、of line even if the quality of the fax is poor. S: I see,17,New words,Go through (传真等)发过去 Fee 费用 Even if 即使 Quality 质量,18,The procedure,1) Greeting Good morning, sir. What can I do for you? 早上好，先生。我能为你做什么？ 2). To which country/city To which country, please? 请问传到哪个国家？ 3) fax number May I have the fax
9、 number? 我能知道你的传真号码吗？ 4). The price /rate.Service charge To Canada, its RMB 20 per minute, plus service charge. The service charge is 20%. 到加拿大是每分钟人民币20元,20%的服务费,19,More functional sentences,OK. Ill right now. See to it (照料） Take care of it 我马上为您服务,表明马上完成客人的要求,20,Functional sentences,Good morning, s
10、ir. What can I do for you? 早上好，先生。我能为你做什么？ To which country, please? 请问传到哪个国家？ May I have the fax number? 我能知道你的传真号码吗？ To Canada, its RMB 20 per minute, plus service charge. The service charge is 20%. 到加拿大是每分钟人民币20元,20%的服务费 Ok. Ill see to it /take care of it right now. 好的，我马上为您服务,21,22,Faxing: Typin
11、g: Printing: Scanning: Photocopying,Photocopier,Revision,Fax machine,Printer,Keyboard,Scanner,23,Faxing,Information 1) place To which country? 2) rate To (country), the rate is RMB xx Per minute, plus service charge. The service charge is XX. 3) fax number May I have your fax number, please,24,Revis
12、ion,To which country, please? 请问传到哪个国家？ May I have the fax number? 我能知道你的传真号码吗？ To Canada, its RMB 20 per minute,. 传真到到加拿大是每分钟人民币20元, Ok. Ill see to it /take care of it right now. 好的，我马上为您服务,25,Dialogues,J=Jane (Clerk) S=Stephen Nobel (Guest) J: 早上好,先生我能为您效劳吗? S: 早上好,我想发一个传真 J: 请问是要发给哪个国家的呢? S: 加拿大请
13、问发传真到加拿大的费用是多少呢? J: 到加拿大是每分钟人民币20元,20%的服务费 S: 好的 J: 还有如果传真发过去了,但是显示不清楚,我们可以免除服务费,但是仍然得付电话费 用 S: 甚至连传真读不出来也要收费吗? J: 恐怕是这样的 S: 我可以知道这是为什么吗? J: 因为即使传真的质量不好,电信局也要收取我们的占线费 S: 我明白了,为客人发传真,26,Dialogues,J: Good afternoon, sir. What can I do for you? S: Good afternoon. Id like to have this photocopied. J: We
14、ll, your manuscript is not very clear, sir. Im afraid the copy will not be very good. S: Just try one page and let me see. J: OK. How about this one, sir? S: Hmm. Maybe we can try a little darker. J: Certainly. Ill try it again. How about this one? S: Good, thats a little better. By the way, can you
15、 reduce it? J: No problem. How small would you like it, please,Photocopying Service 复印服务,J=Jane (Clerk ) S=Stephen Nobel (Guest,Questions: 1.What size would the customer like the copy to be? 2. How many copies does the customer want,27,Dialogues,S: Half the size. J: I see. Now you can find that this
16、 comes out quite well. S: Thats fine. J: How many copies do you want, sir? S: Four copies, please. J: Would you like me to staple them, sir? S: Yes, please. Whats the charge? J: RMB8, sir. S: Here you are. J: Thank you, sir. Here is the receipt. Please keep it,28,New words,Manuscript Dark Reduce Come out,原件,原文 黑暗的，深色的； 减少,缩减 结果是,显现,Have sth. d
