XXX酒店前厅接待英语考试试卷口 语 部 分（65分）单词、短语25分）英译中（12分）Lobby Emergency exit Room charge Bell Service Credit card Foreign Exchange Single room Standard room Delay Check-out Luggage Storage Identification Department time 中译英（13分）直走 向左/右拐 坐电梯上楼 五楼 在第一个拐弯处向左转 大堂副理 贵宾楼餐厅 商务中心 客房 钥匙卡 到达时间 请出示您的护照 请您签名 三、翻译。
40分）（一）英译中（12分）1. I’d like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. I’d like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. I’d like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I can’t find the exact spot on the map.11. I’d like to change some US dollars and I’d like to know today’s exchange rate.12. Can you change the room for me? It’s too noisy.（二）汉译英（28分）1.您预订过吗？2.您将要住多久？3.您能告诉我您的名字与房间号码吗？4.这是您的钥匙卡，住店期间请包管好。
5.谢谢您打来，我们期待为您服务，再见6.我们应该把帐单寄给谁？7.那天晚上各种类型的房间都预约额满了8.能出示一下您的护照吗？9.别着急，先生我传呼大堂副理来帮您10.我们的行李员会帮您拿行李，并领您去房间11.很抱歉，这违反酒店的规章制度12.中午12：00前未离店的客人需加收50%的房费13.您包里有贵重或易碎物品吗？14.您可以去收银处兑换钱15.对不起，先生，这里有些错，请您稍候，让我更正一下16.请把这张字条交给出租车司机，他会送您到那里的17.这儿用说明酒店的服务手册18.总台有存放贵物品的保险箱19.根据酒店规定，对于没有预订的客人，我们要收一天的费用作为押金20.请问您要地图或是酒店名片吗？21.先生，您可将房间保留至下午6时，但根据宾馆规定，恐怕我们要收半天房租22.对不起，国内是没有对方付费的，您得自己付款23.打外线请先按9，听到声响后再按您的要的号码24.您最好要求叫醒服务25.请问需要帮您叫车吗？26.我们发出后，会把您的原文送到您房间去的27.您包里有贵重或易碎物品吗？28.请去那边帐台付款笔 试 部 分（35分）选词填空（10分）kind check arriving bill stay reservation booked pay deposit check-out check-in see receipt1、Do you have a ? Have you ever a room?请问你有预定吗？ 请问你订过房吗？2、What of room would you like (or prefer)?您希望要什么样的房间？3、What time will you be ?您将何时到达？4、How many days/nights will you plan to here?你打算住几天(晚)呢？5、How would you like to your bill? By cash or credit card?你打算怎样付款呢？ 现金还是信用卡？6、Please pay 600 RMB as for one night stay according to our hotel regulations/policy!根据本酒店的规定(制度)住一夜需要预付600元人民币。
7、Here is your . Would you please check it?这是您的帐单，请您过目8、Do you want to ?你想要退房吗？9、Please wait a moment while the room attendant you room.麻烦你等一下服务员正在查房句子、情景对话25分） Reservations – R Mr. Bellow – BR: . May I help you, sir?B: I booked a twin-bed room with bath three weeks ago. I’m Henry BellowR: , Mr.Bellow. I’ll check the Arrival List. Sorry to have kept you waiting, Mr.Bllow. Yes, you have reserved a Standard Double Room start today to the 29th.B: Yes, exactly.R: , please?B: Here you are. Is it all right?R: Yes, thanks. ?B: Could I pay with traveler’s checks?R: Certainly. Here’s the key to room 908. Please keep it.And the bellman will show you up. , sir. And enjoy you stay.B: Thank you.Good night!A:Welcome to our hotel.B:Good morning.C: How many days/nights will you plan to stay here?D:Hello!E: Can I help youF: What kind of room would you likeG: How long do you intend to stay in this hotelH: May I have your name pleaseI: May I have your credit card for a whileJ: Have a nice eveningK: Just a moment, pleaseL: Could I see your passportM: What would you like to pay, in cash or by credit card酒店客房服务英语考试试卷（口试） 姓名： 总分： 单词、短语。
25分）（一）英译汉（12分）elevator / lift telephone table desk TV set night table tea pot telephone bath room laundry bag toilet paper slippers 汉译英（13分）直走 向左/右拐 坐电梯上楼 五楼 在第一个拐弯处向左转 贵宾楼餐厅 商务中心 客房 钥匙卡 大堂 清扫 夜床服务 二、句子、对话译英：(由服务员用英语回答)1.先生，我可以领您到房间吗？May I show you to your room, sir?2.希望您在我们饭店生活得愉快。
We hope you have a pleasant stay in our hotel.1.题：我非常高兴为您服务I’m glad to serve you.2.我是楼层服务员，我能为您做事吗？I’m an attendant on this floor, what can I do for you ?3.对不起，让您久等了Sorry to 。