售后服务塔山宾馆服务指南

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1、售后服务 塔山宾馆服务指南售后服务 塔山宾馆服务指南 服务指南 SERVICE DIRETORYSERVICE DIRETORY 塔山宾馆欢迎您塔山宾馆欢迎您 尊敬的宾客： 热忱欢迎阁下来到美丽的浦江并下榻塔山宾馆。 我们为您的 光临而感到荣幸并将竭诚为您服务。 浦江历史悠久、山川秀丽、人文荟萃，素以“书画之乡，水 晶之都”闻名。塔山宾馆座落在风光秀美的龙峰山上，巍峨的千 年古塔龙峰塔下，同时傍依塔山公园，并与国家 4A 级景区仙华 山遥遥相对。宾馆别墅建筑，园林风格，现代装修，设施齐全。 塔山宾馆虽居城市繁华中心，但独享环境幽美之利。为方便您使 用本宾馆的各项服务设施，我们特为您准备了这本服

2、务指南 ， 希望您能从中找到所需。若您有其他需求或不明之处，请拨内线 “8700”与大堂副理联系。 衷心希望浦江塔山宾馆能给您留下一个美好的记忆， 并期待 着再次为您服务！ 总经理谨启 前厅服务 FRONT OFFICE SERVICEFRONT OFFICE SERVICE 前厅服务前厅服务 Front office serviceFront office service 请拨/DIAL 大堂副理 ASSISTANT MANAGER 8700 在您下榻期间，如需任何帮助，请与大堂副理联系。 Please contact the Assistant Manager in the lobby f

3、or any problem during your staying. 接待处 RECEPTION 8778 位于宾馆大堂，负责接待宾客，提供预订、入住登记等服务。 For reception, reservation, information, check, please contact the Reception in the lobby. 问讯处 INFORMATION 8778 位于宾馆大堂，为宾客提供咨询、留言等服务。 Located in the lobby, it offers information and message service etc. 预订处 ROOM RESER

4、VATION 8778 如欲订房或查询，请与宾馆预订处联系。 For room reservation or inquiry, please contact the Reservation Center in advance. 结帐处 CASHER 8788 位于宾馆大堂，负责宾客住店帐务、外币兑换及帐务处理。 The Cashier in lobby in charge of guest bills and exchange. 外币兑换 EXCHANGE 8788 位于大堂结帐处，请携带护照或有效身份证明办理（只面向住店客人） 。 This service is available at t

5、he Cashier. Please bring your passport or identification document for exchanging ( Only for Hotel Guest). 请拨/DIAL 信用卡 CREDIT CARDS 8788 宾馆接受各种信用卡，如长城卡、牡丹卡、龙卡、万事达卡、维萨卡、运通卡、大莱卡等， 详情请询问总台收银处。 We accept all kinds of cards: Great Wall Card, Peony Card, Dragon Card, Master Card, Visa Card, AE Card and DC

6、Card etc. 续住 EXTENDING STAY 8778 如需续住或延迟退房，请主动前往总台办理有关手续。 Please contact the Front Desk for extension or later-check out. 退房时间 CHECK-OUT TIME 8788 根据惯例，宾客退房时间为中午 12： 00 前，若下午 6 点前退房，则加收半天房费，下午 6 点 后退房按全天房费计算。 The normal check-out time is 12:00 at noon, half day room charge will be charged before 6:0

7、0pm, and a full day room charge after 6:00pm. 行李服务 LUGGAGE SERVICE 8790 宾馆为住店宾客提供免费行李服务。如需协助运送或寄存行李，请与礼宾部联系。 Please contact the concierge in the lobby for luggage handed or storaged. 出租车服务 TAXI SERVICE 8790 如需提供出租车服务，请与礼宾部联系。 Taxis are readily available, please contact the concierge if required. 雨具服

8、务 RENTAN UMBRELLA 8790 如需寄存或租用雨具，请与礼宾部联系。 For storage or rent an umbrella, please contact the concierge. 请拨/DIAL 信函邮件 MAIL SERVICE 8790 如有信函邮件，礼宾部将及时通知并转交于您；需邮寄信函、邮件的，请与礼宾部联系。 If there is any mail for you, the concierge will inform you and deliver it to you in time, if you want to mail letter, pleas

9、e contact the concierge. 委托代办 CONCIERGE 8790 如需物品代送及委托代办，请与礼宾部联系。 If you have some articles to be sent or you need concierge service, please contact the concierge. 店内寻人服务 PAGING SERVICE 8790 请与礼宾部联系。 Please contact the concierge. 残障人士服务 SERVICE FOR HANDICAPPED GUESTS 8790 宾馆备有残障人士专用客房、轮椅及专厕，专为残障人士服务

10、，如需要请与礼宾部联系。 Special rooms, wheelchair and special toilets are available for the handicapped guests, please contac the concierge for any requests. 客房钥匙 ROOM KEY 8778 本宾馆使用先进安全的感应磁卡门锁，但请阁下留意，当超过预定时间，门锁将不能打开。 若要续住，请到大堂总台办理手续，阁下离店结帐时，请务必把房卡交给总台。 The hotel adopts sophisticated and safe Inductive Card, t

11、he card can not work over the scheduled time, If you want to extend your staying, please contact the Front Desk in the lobby. When you check out, please return the key to the Front Desk. 留言服务 MESSAGE 8778/9 您可以通过总台、总机留言，我们会尽快把留言送至客人。 Please leave your message to the Front Desk or the Operator, we wi

12、ll deliver them to guests as soon as possible. 请拨/DIAL 宠物 PETS 所有宠物请勿带入宾馆，不便之处，本宾馆谨表歉意。 All the pets are not allowed to stay in the hotel, please forgive us if we take the trouble to you. 大堂保管箱SAFE DEPOSIT BOXES 8778 宾馆总台和客房内设有免费保险箱，可寄存贵重物品和现金，对未寄存之个人贵重物品的遗 失，宾馆不予负责。 Our hotel is not liable for the

13、loss of personal valuables and guests are strongly recommended to make use of the safe Deposit Boxes Service, which is free of charge at the Front Desk and the room. 电话亭 PHONE BOX 位于宾馆大堂，备有 IC 卡电话及宾馆内部电话，欢迎使用。 Located in the lobby, it is equipped with IC card phone and hotel interior telephone. Welc

14、ome to use it. 失物招领 LOST AND FOUND 8700 如有遗失或拾获物品，请与大堂副理联系。 Please contact the Assistant Manager in the lobby for any lost and found service. 商务中心 BUSINESS CENTER 8791 位于宾馆大堂，为宾客提供打字、传真、复印、国内国际直拨电话、上网、票务等服务。 营业时间：08：00-22：00 The Business Center in the lobby provides you with Type Service, fax servic

15、e, copy service, call service, wide Band Internet Service and Ticket Service etc. Business Hour: 8:00-22:00 精品商场 SHOP 8792 位于宾馆大堂，为宾客提供各类生活用品，精美工艺品及当地特产等各类商品。 营业时间：08：00-22：00 Located in the lobby, There are all kinds of arts and cratfs articles for daly use and so on. Business Hour: 08:00-22:00 客房服务 HOUSEKEEPING SERVICEHOUSEKEEPING SERVICE 客房服务客房服务 Hou