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1、,統一超商流通次集團人資共享組織 及管理系統導入專案 變革管理執行建議 January 8th, 2002,變革管理的目標 變革的策略與方向 變革行動方案 時間與人力需求,目錄,1,人力資源共享組織願景,人力資源共享組織願景，必須能符合集團化資源共享的目標，同時引導人資流程設計和系統功能導入的工作方向。,To be replaced with FIN vision,Immediately, we must get off the launch pad by: Communicating the vision and objectives for 7-11 Building ownership
2、and sponsorship throughout the organization. Identifying impacted groups and individuals Building leadership within the business units,In the next seven months, manage the change journey by: Defining the role and responsibility changes Recommending workflow and workgroup organization changes. Keepin
3、g impacted individuals informed and smart Broadening and deepening ownership of the changes Providing training and education that enables people to achieve the results they desire. Building an infrastructure that rewards peak performance from everyone,Establish interim orbits and provide: The basis
4、for continuous momentum toward the business goals The tools for people to continue to learn and set new goals for themselves,明確的目標與行動方案是確保變革成功的重要因素之一。,願景對變革管理的要求,3,變革管理的目標 變革的策略與方向 變革行動方案 時間與人力需求,目錄,4,IT, Business Processes, Policy, Roles, and Competency Training materials,Recommendations for new ro
5、les, performance measures, responsibilities and work group structures,Groundsetting Information, Announcements, and Updates via a variety of vehicles,A network of leaders and sponsors to assist everyone in making the transition Accurate updates of where and how the changes are impacting the organiza
6、tion,變革管理的策略,就本專案而言，我們認為變革工作應由領導、組織與工作、培訓以及溝通四個部份切入。而每個部份都應擬定明確的執行策略與計劃，以做為變革時期的重要的指導原則。,5,We should Deliver.,Building leadership and ownership for 7-11 at all levels in the organization through a network of cascading sponsors committed to the success of 7-11.,Cascading Sponsorship,Assessing the imp
7、act of 7-11 and helping sponsors manage resistance to change. This program will be overseen through quarterly assessments and recommendations of opportunity and risk .,Impact Assessment/Recommendations,Plan for implementing leadership and ownership Activities for implementing cascading sponsorship N
8、etwork and infrastructure within which the cascading sponsors operate and communicate Orientation and periodic education and status sessions with sponsors Periodic assessment of opportunities and risks in the organization.,變革管理的機會領導方面,在領導方面，變革管理的目的在於取得整個組織的領導階層的全力倡導與支持。,Definition,Definition,Deliver
9、ables,6,We should Deliver.,Organization/Job Redesign plan Recommendations and tools for implementing changes within an organization to optimize the benefits of Shared Service Roles and responsibilities for people in a SS organization to play which are necessary to successfully implement processes an
10、d IT system. Measures of performance based on the roles and responsibilities Assessment of the impact that organizational/role changes will have on the jobs of the people within an organization Packet of information for each role which brings together a definition of the role, its responsibilities,
11、performance measures, skills, etc. Tools which will help managers identify which roles will be associated with the jobs of the people in their organization Packet of information which consolidates all Organization/Job Redesign program deliverables.,The Organization/Job Redesign program will identify
12、 the organizational and job implications of the Share Service Finance Organization, processes and IT system. At one level, this includes analyzing the overall structure and workflows associated with each department and making recommendations for changes to achieve the benefits of Shared Service Orga
13、nization. At a more detailed level, this involves identifying the functions people will have to perform around processes and IT and making recommendations for how this may be implemented person by person as people are associated with the roles they will play.,變革管理的機會組織與工作方面,Definition,Deliverables,在
14、組織與工作方面，變革管理的主要目的在於使員工了解共享組織、流程及系統導入後對他們工作的影響及可能有的改變。,7,We should Deliver.,Training and Education Strategic Plan Training Requirements Matrix Curriculum Plan Cost model and Tradeoff Assessment Media Strategy Training Documentation Training program Rollout Logistics program Measures of Success progra
15、m,The Training and Education strategy addresses the range of needs brought on by the Business Systems Replacement Project in the area of training, educating and reskilling the workforce to effectively operate with the new business systems and the redesigned business processes. This strategy ensures
16、that 7-11 employees are enabled with the knowledge, skills and procedures for all areas impacted by the change.,變革管理的機會培訓方面,Definition,Deliverables,在培訓方面，變革管理的主要目的在於使員工取得工作改變後所需的知識與技能，以便順利轉型。,8,We should Deliver.,Communication Strategic Plan Communication Toolkit Generic Groundsetting Communication Package Officer/Manager Package Communication Program Evaluation Tool 7-11 Grapevine 7-11 Newsletter 7-11 Update Video Segment 7-11 Week articles,The Communicatio
