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1、（工作规范）外资酒店集团培训部工作手册Training KitPolicies & ProceduresAccor China Human Resources2004Table of ContentI. Annual Training Plan01General Overview 01.01SOP for Annual training Plan01.02Guideline to Annual Training Plan Preparation01.02AAnnual Training Plan Outline01.02BAnnual Training Plan and Follow up R
2、eport Format 01.02CDepartmental Training Needs Grid and SampleII. In House Training02Policy & Procedures02.01Generic Training 02.01AFlowchart of Generic Training02.01BEnrolment Form02.01CSample of the Monthly Training Calendar02.01DSample of the Welcome Letter02.01EAttendance Form02.02 Departmental
3、Training02.02AFlowchart of Departmental Training02.02BNew Hire Check List 02.02CDepartmental Training Plan & Report Form02.02DTraining Needs Analysis Form & Sample02.03 Departmental Trainer02.04Buddy System02.04AFlowchart of Buddy System 02.04BBuddy Check List02.05 Cross Department Training02.05AFlo
4、wchart of Cross Department Training 02.05BApplication Form of Cross Department Training02.05CEvaluation Form of Cross Department training02.06 External Companies02.07Trainee Program02.07.01Management Trainee02.07.01AFlowchart of Management Trainee Program02.07.01BRequest Form for Management Trainee
5、Program02.07.01CManagement Trainee Agreement Sample02.07.02Student Trainee02.07.02AFlowchart of Student Trainee Program02.08Training Administration02.08.01 Training Equipment & Facilities02.08.02Training Record & Training History02.08.03Training Library02.09Training Activities 02.09.01 Innovaccor02.
6、09.01AFlowchart of Innovaccor02.09.01BPresentation Slides of Innovaccor02.09.02 Accor Corner /E-Learning02.09.02ASample of Accor Corner02.09.03Accor Asia Certified Trainers Meeting02.09.03AFlowchart of Accor Asia Certified Trainers Meeting 02.09.04Accor China H.R. Meeting02.09.04AFlowchart of Accor
7、China H.R. Meeting02.09.05Trainers ClubIII. External Training03 External Training Overview03AFlowchart of External Training03BApplication Form Format03CTraining Contract Format03.01Cross Exposure Training03.01AFlowchart of External Training03.01BApplication Form03.01CReport Form of Cross Exposure Tr
8、aining03.02Occupational Certification03.03 Hotel Sponsored EducationIV. Corporate Training 04Policy and Procedures04AFlowchart of Corporate Training04BTraining Course Mission Statement04CQuestionnaire for Course04DTraining Contract04ECourse Evaluation Form04.01Trainer CertificationV. Pre-opening Gui
9、deline05 Pre-Opening Training Checklist05APre-Opening Master Training Plan Format 1 05BPre-Opening Master Training Plan Format 205CAttendance Form for Pre-Opening Training05.01 Pre-opening Corporate Programs Package VI. APPENDIX-Resources06.01Library List of Accor China Hotels06.02Useful Websites06.
10、03Accor China H.R. & Training NetworkTRAININGPrinciples: Everyone can access the career ladder through the development of qualification-based training To provide a training course per employee per year through training in the workplace A range of courses suitable for all jobs and activities General
11、Overview Accor training policy is an ongoing pledge for our employees progress and promotionTraining ActivitiesTraining Budget: 3 % Of Payroll Per Year * Trainees salary not to be included in training budgetI. Annual Training Plan & BudgetI. Annual Training Plan01General OverviewProcedure purpose: T
12、o lay down guidelines for hotel training manager to make and/or supervise the hotel annual training activities planning based on proper performance analysis, keeping in mind the hotel goal, operation needs, as well as staff competencies and career development; and to budget for that.PlanningAccor Hu
13、man Resources Policy is “One training per employee per year”. Annual Training Plan should cover staff of all levels, be incorporated with the Business Plan and take into consideration the staffs competencies and career development. The Hotel H.R.D. and/or Training Manager need to work together with
14、all HODs and the Hotel GM to define and agree on the hotel mission, training mission, training needs and priorities for the coming year before working on the Annual Training Plan.Annual Training Plan should consist of the following parts:1. General overview2. Hotel mission statement3. Training mission statement4. Hotel generic training plan & budget 5. Departmental training plan & budget 6. Cross Exposure, external compa
