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1、ExecutiveHumanResourceProgram ThePromiseofPerformanceManagementHayGroupBoston 0109 9271 HAYGLemaire 2 TheCurrentChallengeofPerformanceManagement TheHRprocess IscompletelyunrelatedtootherkeybusinessprocessesIsdreadedbymanagersandemployeesalikeDoesnotresultinanymeaningfulfeedbackDoesnotdifferentiatepe
2、rformanceorpayIsafocusforonlyoneortwodays orhours peryear 0109 9271 HAYGLemaire 3 ThePromiseofPerformanceManagement Imagineasystemthatcould IncreasethelikelihoodthatyourstrategyiseffectivelyexecutedHarnessanddirectthe10 60minutesadayofdiscretionaryeffortthateveryoneofyouremployeeshasRationalizeandfo
3、custhenumberofgoalsthatanyoneinyourorganizationhasImprovethedecisivedialoguethatoccursinyourorganizationRewardperformanceinawaythatitismotivatingandengagespeopleDifferentiateperformanceinwaysthatmakelinemanagersfeelgoodabouttheirdecisions 0109 9271 HAYGLemaire 4 Performance NumberofEmployees Source
4、Hay McBer Optimizingtheperformanceofyourpeoplewillhaveapositiveimpactonbusinessperformance ImprovingPerformanceManagementImprovesBusinessResults 0109 9271 HAYGLemaire 5 Percentageofvariationinchangeincompanyperformanceaccountedforbymanagerialpractices Source SheffieldEffectivenessProgramme HumanReso
5、urceManagementPracticesDriveProfitabilityandProductivity 0109 9271 HAYGLemaire 6 HighlySuccessfulCompaniesaredefinedashaving 5 yearsalesgrowth 17 5 peryear5 yearprofitgrowth 10 8 peryearAnnualequitygrowth 16 7 peryear5 yeardividendgrowth 13 4 peryear Source D Karvetz TheHumanResourcesRevolution Clea
6、rEmployeeGoals ParticipativeStyle AttentiontoDevelopment EncourageCreativity Performance BasedRewards HighlySuccessfulCompanies LessSuccessfulCompanies 80 70 67 62 86 26 4 27 10 30 High performingcompaniesarebetteratmanaging motivating andrewardingemployees ImprovingPerformanceManagementImprovesBusi
7、nessResults 0109 9271 HAYGLemaire 7 Source Mavrinac Siesfield MeasuringIntangibleInvestment StrategyExecutionMatterstoShareholders Thirty fivepercentofaninstitutionalinvestor svaluationofacompanyisattributabletononfinancialinformationthatgaugestheabilityofthemanagementteamtodeliverresults StrategyEx
8、ecution Canmanagementmaketoughdecisionsandseizeopportunitiesquickly ManagementCredibility Doesthecompanykeepitscommitments StrategyQuality Ismanagement svisionofthefuturelikelytooptimizevaluecreationinavolatile globalized andconnectedeconomy Innovativeness Howreadilydoesthiscompanyadapt Attractingan
9、dRetainingTalent Isturnoverhigherorlowerthankeycompetitors Donewhiressurpassleaversinskillsandexperience ManagementExperience Whatskillsandexperiencesdoesthemanagementteambringtothetable Compensation Docompensationpoliciessupportthefirm sstrategicintent 0109 9271 HAYGLemaire 8 35 improvementinhuman
10、capitalsystemsresultedin10 20 gaininshareholdervalue AlignmentandIntegrationofHRSystem Source HuselidandBaker 1995 HumanCapitalSystemsIncreaseShareholderValue 0109 9271 HAYGLemaire 9 ImprovingPerformanceManagementImprovesBusinessResults High performancecompaniesdefinePerformanceManagementinitsbroade
11、stsense itiscriticaltoexecutingandimplementingstrategyPerformanceManagementisnowwidelyrecognizedasdeliveringmorereturnsanddeliveringmorecompetitiveadvantagesthanotherHRinvestmentsPerformanceManagementisthekeyto raisingthebar inanorganization foralllevelsofperformanceOrganizationswithahigh performanc
12、eorientationandstrongmanagementcapabilityhavehigherrevenue profits andmarketvaluations 0109 9271 HAYGLemaire 10 PerformanceManagement PerformanceManagementisaboutimprovingbusinessperformancebyimprovingteamandindividualperformance andensuringthatthecompany sstrategyisexecutedandimplemented Itis Aproc
13、essthatensuresthatpeopleexecutethestrategyoftheorganizationAprocessforestablishingasharedunderstandingofwhatistobeachievedandhowAprocessforensuringthatdecisiveandconstructivedialogueoccursAprocessofmanagingselfandotherssothatpeopledoachieveAprocessforensuringthatpeoplearedoingtherightthingsinthemost
14、effectiveways tothebestoftheirability 0109 9271 HAYGLemaire 11 PerformanceManagementStages DesignParameter PerformanceAppraisal PerformanceManagement PerformanceOwnership HumanResources Checkthebox compliance oriented Managepoorperformers Passive Reportcard retrospective ManagersandHumanResources Ev
15、aluationrewardemphasis Managethetailsofbellcurve Jointownershipforgoal setting review Barometerofprogress periodic Employees managers andleadership Strategicclarity coaching dialogue Raiseperformanceoforganization Sharedaccountabilityforresults Dialogue continual Function RoleofEmployee Focus Emphas
16、es Ownership 0109 9271 HAYGLemaire 12 PerformanceAppraisal PerformanceManagement ManagingPerformance High Low Low High ImpactonResults LevelofOrganizationalCommitment Improvedbusinessresultsrequireorganizationalcommitment Commitmenttoachievecompanygoals Goodsettingandreview Meritincreasesefficientlyallocated PerformanceManagementStagesthis 0109 9271 HAYGLemaire 13 Theperformancemanagementmodelisnotnew butthewayinwhichleadingorganizationsdoitisverydifferent BestPractices 0109 9271 HAYGLemaire 14
