《Ford Global D Process.ppt》由会员分享，可在线阅读，更多相关《Ford Global D Process.ppt（45页珍藏版）》请在金锄头文库上搜索。
1、Global8DProcess ExecutiveOverviewPresentedby MohamedO EzzatPTPSTAManager Agenda WhatisGlobal8D WhyForddevelopedGlobal8DWhyFordinvolvessuppliersDevelopmentoftheG8DconceptTheFordGlobal8DcomputersystemSuccessFactorsforROIGlobal8Dsupportavailable ProblemorOpportunity Withineachproblemliesadisguisedoppor
2、tunity butitistheartofunmaskingthedisguisethatdistinguishesbetweenthetwo Anonymous ProblemRecognition Nomatterhowlargethetipofanicebergseems 80percentofitliesbelowthesurfaceofthewater It sthesamewaywithproblems Symptom RealProblem BackgroundofG8D G8Distheresultofcombiningthebest practicesofseveralme
3、thodologies G8D Global8DDefined Adisciplined systematicprocessforsolvingproblemsandpreventingtheirrecurrence Global8DFunctions Problem SolvingProcess Global8DFunctions Problem SolvingProcessStandard Global8DFunctions Problem SolvingProcessStandardCommunicationTool PreparefortheGlobal8DProcess Establ
4、ishaTeam DescribetheProblem DevelopanInterimContainmentAction Define VerifyRootCause EscapePoint Choose VerifyPermanentCorrectiveActions Implement ValidatePermanentCorrectiveActions PreventRecurrence RecognizeTeam IndividualContributions WhyFordDevelopedG8D BestAllocationofTimeCostofResolvingProblem
5、sActualTimeSpent FocusofG8DSteps ProblemSolving DecisionMaking PlanningandPrevention InhibitorstoEffectiveProblemSolving JumpingtoconclusionsBiasLackoffactualdataNologicalprocessImpatienceFailuretousecorrectiveactionsEtc G8DHighlights Never Been ThereandChange InducedconditionsRootCauseanditsEscapeP
6、ointPreventRecurrenceOneglobalsystemAssessingQuestionsCommonTasks Change Inducedvs Never Been ThereSituations LevelofPerformance Time Expectation SomethingChangedGradually Change Inducedvs Never Been ThereSituations LevelofPerformance Time SomethingChangedAbruptly Expectation Change Inducedvs Never
7、Been ThereSituations LevelofPerformance Time Never Been There Desired AddressingAlternativeProblems Change InducedConditionsMultipleCause FordSuppliersandG8D QualityinproductsReducecostsImprovecommunication QS9000 Ford sPartnershipwithSuppliers Forddoesn thaveachanceatworld classqualityifpartsaren t
8、defectfree ProcessControl D PreparefortheG8DProcess UseG8D EmergencyResponseAction D G8DApplicationCriteria Symptomquantified Customeridentified Symptompriorityorperformancegap Causeunknown Mmitted Teamneeded D1 EstablishtheTeam IdentifytheChampionandTeamLeaderDeterminetheskillsandknowledgetheteamwi
9、llneedSelectteammembersEstablishteamgoals roles andhowtoworktogether TellMeWhattheProblemIs INSTRUCTIONSReadthefirstshortscenarioinyourportfolioWritewhatyouthinktheproblemisTime 1minute D2 DescribetheProblem IdentifywhatiswrongwithwhatDetailtheprobleminfactual quantifiableterms D2 DescribetheProblem
10、 ProblemStatement What swrongwithwhat Why Why Why D2 DescribetheProblem ProblemDescriptionWHATtheproblemISandISNOTWHENtheproblemISandISNOTWHEREtheproblemISandISNOTHOWBIGtheproblemISandISNOT D3 DeveloptheInterimContainmentAction Isolatethecustomerfromtheeffectsoftheproblem Verification Proofbeforethe
11、actionisimplementedthattheactionwilldowhatisintended Validation Ongoingevidencethattheactionisdoingwhatwasintended D4 DefineandVerifyRootCauseandEscapePoint TesteachpossiblecauseagainsttheD2problemdescriptionIdentifywheretheproblemshouldhavebeendetectedVerifytherootcauseandescapepoint D4 RootCauseAn
12、alysis D4 VerifytheRootCause Maketheproblemcomeandgo Problem Problem D4 EscapePoint Theplaceinthesystemclosesttotherootcausewheretheproblemcouldhavebeendetectedbutwasnot D5 ChooseandVerifyPermanentCorrectiveActions SelectthebestPCAtoremovetherootcauseAddresstheescapepoint D5 ChooseandVerifyPermanent
13、CorrectiveActions Decision MakingWorksheet D6 ImplementandValidatePermanentCorrectiveActions PlanandimplementselectedPCAsValidatethatPCAsarecontinuingtowork D7 PreventRecurrence Findthe rootcauseoftherootcause Changethesystemsthatallowedtheproblemtooccur D7 PreventActions PresentProblemSimilarProble
14、msSystemicRecommendations D8 RecognizeTeamandIndividualContributions SincerelyrecognizeallcontributionstosolvingtheproblemCelebrateFormallyclosetheG8D HowtoEnsureSuccess IncreaseROI CreatetherightclimateIdentifyandsetthepriorityofproblemsSupporttheproblemsolvingprocessProvidethesystemtocarryoutcorre
15、ctiveactions ManagementCreatestheRightClimate PatienceProvidepracticetimeBeinterestedStateexpectationsclearly ManagementSetsthePriorities ContinuouslyimprovethesystemProvidetherightresourcesSharesignificanceoftheproblemwiththeteam ManagementSupportsProblemSolving GiveauthoritytoteammembersReviewprogressandaskcoachingquestions AssessingQuestions Requireadherencetotheprocess ManagementisVisibleinImplementation BeanimplementationadvocateProvidesystemtoretainknowledgeProvidefundstofollowthrough
