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1、Unit 23 Conflict Section .单句语法填空1The _(early) you set about your work, the sooner you will finish it.2He talks about Rome as if he _(be) there before.3Are men and women equals in physical _(strengthen)?4I intended to_(arrange) them, but I forgot.5We asked him to join us in _(sing), but he refused.【答
2、案】1.earlier2.had been3.strength4have arranged5.singing.单句改错1They treat me as though I was a stranger._2The busier she is, the happiest she feels._3All sort of people found shelter under his roof._4This is one of the great strength of my country._5He saved the girl for the expense of his life._【答案】1.
3、waswere2.happiesthappier3sortsorts4.strengthstrengths5.forat.完成句子1他张开嘴好像要说什么。He opened his mouth as_if_he_would_say_something.2问题越难，他回答出来的可能性就越小。 The_more_difficult_the_questions_are,_the less likely he is able to answer them.3他本来打算去，但进一步考虑后，打消了这个念头。He had_intended_to_go,_but on second thought, he g
4、ave up the idea.4那首歌总是使人想起过去的学校生活。That song always brings_back_memories_of_school.5为了把婚礼办得像模像样他们不惜花费巨资。They spared_no_expense_to_make_the wedding party a success.阅读理解AComplainers have a complaint about everything in their life.This usually comes from the fact that they are unsatisfied or angry about
5、 their own personal lives.The complainer has a need for their concerns to be accepted.Whether it is in their professional or personal life, the complainer cant have peace of mind until someone listens to their concerns.They feel dissatisfied and they dont just want things to changethey want to be he
6、ard and understood.The key to effectively dealing with a complainer is by using your active listening skills and trying to understand what their interests and needs are.They want to be heard and acknowledgednot ignored and argued with.Listen to the concerns.Its not enough sometimes just to fix the p
7、roblems.The person has a psychological need for someone to acknowledge his or her concerns.Let them get all of these piled frustrations (挫折) out of their system before you address the problem.Listen and accept what they have to say.Encourage them to keep on talking until all these frustrations have
8、been let out.Empathy (同情) with them.Imagine yourself walking around in their shoes and see the situation from their point of view.Empathy is an important tool that you can use to serve cooperation.Use empathetic statements such as, “If_I_were_in_your_shoes,_Id_be_really_angry,_too.”_Reword their con
9、cerns back in your own words.This lets them know that you have been listening and have understood everything correctly.Repeating is also a powerful agreementbuilding tool.Ask them what they would like you to do.In most cases, you will already know what the person wants, but ask them what they would
10、like you to do because it lets them walk away happy.【语篇解读】本文主要叙述了如何应对抱怨者。1By saying “If I were in your shoes, Id be really angry, too.” the listener means “_”AIf I put on your shoes, I would be angry too BIf I wore your shoes, I would also be happy too CIf I were in your situation, I would also be a
11、ngry DIf I knew the situation of your shoes, I would not wear them【解析】推理判断题。根据本段标题可知是表达同情，也就是设身处地地为他人考虑，因此选C。【答案】C2According to the passage, whats the main purpose of the complainers complaints?AThey want to have an argument with someone.BThey are concerned about others life.CThey are dissatisfied w
12、ith both their job and their life.DThey need a listener and understanding.【解析】推理判断题。根据第一段“the complainer cant have peace of mind until someone listens to their concerns”可知D项正确。【答案】D3According to the passage, what would you best say before getting away from a complainer if you were a listener?AIm sor
13、ry to hear that, but its no use complaining like that.BIm also unsatisfied with my own job.CPardon? What job would you like better?DWhat can I do for you?【解析】推理判断题。根据文章最后一句“but ask them what they would like you to do because it lets them walk away happy”可知D项合适。【答案】D4The author writes the passage mai
14、nly to_.Ateach readers how to deal with complainers Bteach readers to be patient with complainers Chelp deal with complainers problems Dhelp readers listen to complaints better【解析】主旨大意题。本文主要叙述了如何应对一些抱怨的人。【答案】ABGrandparents Answer a CallAs a thirdgeneration native of Brownsville, Texas，Mildred Garza never planned to move away.Even when her daughter and son asked her to move to San Antonio to help with their children, she politely refused.Only after a year of friendly discussion did Ms.Garza
