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1、1 7 ROOM RESERVATIONS A Advance Reservations Can I help you B Yes Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10 A Yes we do have a single room available for those dates B What is the rate please A The current rate is500RMB per night B What ser
2、vices come with that A For500RMB you ll have a radio a color television a telephone and a major international newspaper delivered to your room everyday B That sounds not bad at all Ill take it A Very good Could you tell me your name sir please B Yes it is Moore A How do you spell it please B Its M O
3、 O R E 2 7 A M O O R E And what is your address please B It is 3600 Montague Boulevard Hattiesburg Mississiippi39401 U S A A Excuse me sir but could you speak a little more slowly please B Sure no problem Its 3600 Montague Boulevard Hattiesburg Mississippi 39401 U S A Have you got it A Yes so it is
4、3600 Montague Boulevard Hattiesburg Mississippi 39401 U S A B Thats right A What about your telephone number B 123456789 By the way Id like a quiet room away from the street if that is possible A A quiet room away from the street is preferred O K Well mail you a reservation card confirming your book
5、ing as soon as possible We look forward to your visit B Thank you and good bye A Good bye 3 7 Good afternoon Welcome to Qingdao Sea view Garden Hotel Can I help you sir B Well I m from I d like to check in please A All right Do you have a reservation with us sir B Sorry I didn t book any room before
6、 I would like to know which standard room do you have A Wait a moment please We have triple room standar d double room and standard single room What kind of room do you need B what s the price for standard double room A oh sir the price for standard double room is 288 Yuan B What Why is so expensive
7、 A yes sir Our hotel is an international 5 star chain hotel and adopts international standard price triple room is 476 yuan is 288 yuan and standard single room is 136 yu an all the room has TV AC air conditioner free internet access and breakfast Oh excuse me the dinning room locates at 6th floor b
8、etween 7am to 9am B OK I know now i d like to check in a standard double room A All right how many days 4 7 are you planning to stay B oh I want to stay here for 3 days A one moment please Sir please show your ID just like driver s license passport or ID card B here you are A wait a moment please Co
9、uld you please fill in the registration card B Sure Here it is Is it all right A Yes thanks Your room number is 202 Here is your key The room bellman will show you to your room I hope you will enjoy your stay the check out time is 1pm of forth day later B Thank you A you re welcome Good luck Individ
10、ual clients check in 散客入住 G 客人 R 接待员 R Good afternoon Madam Welcome to Grand Park Kunming May I hel p you 下午好 欢迎光临昆明君乐酒店 请问有什么可以帮到 您 G Yes I d like to check in please 我要登记住宿 R Certainly Madam May I have you name please 好的 小姐 能告诉我您的姓名吗 G I m Christine Nolan 我叫克莉丝汀 诺兰 R Do you have a reservation Ms No
11、lan 诺兰小姐 请问您预定了 5 7 房间吗 G Yes form today 是的 预定了 从今晚开始 R OK Ms Nolan please show me your passport 好的 诺兰小姐 麻烦您出示一下您的护照 R 双手接客人证件 R 扫描客 人 证 件 后 双 手 归 还 客 人 R Just a moment please I ll check our reservation record After a while Thank you for waiting Ms Nolan Your reservation is for a busine ss single ro
12、om for one night the room rate is 800 that including two breakfasts Is that all right 请稍等 我查一下预定记录 过了一会 让你久等了 诺兰小姐 您预定了一个晚上的商务单间 房价 800 房价用手指给客人不要说出报价 含两份早餐是吗 G Yes 是的 R Print out the registration form 打印住宿登记表 再次与客人确认姓名 来店离店日期 房号 房价和早餐数等 信息并礼貌的让客人在登记单上签名 R You stay here one day the deposit is 1500 y
13、ou want pay for credit ca rd or cash 您住一天 押金是 1500 请问您是刷卡还是付现金 呢 G By Credit Card 刷卡 R OK Ms Nolan please show me your credit card I ll brush 1500 of per authorization 预授权 as your deposit Do you have a password of your card 6 7 好的 诺兰小姐请您出示一下您的信用卡 给您刷 500的预授 权做您的押金 请问您的卡有密码吗 刷卡前先核实是否为有 效的信用卡 有无客人签名 G
14、 Yes 有密码 R OK please input the password 好的 请您输一下密码 R 刷 卡后双手将卡还给客人 礼貌的让客人在POS 单上签名并再次 告知刷卡的金额 R This is for you to brush a 1500 per authorization please sign in POS list to confirm 这是给你刷的 1500 的预授权 请您在POS 单上签字确认 R 做房卡 填好房卡内页上的房号 房价以及早餐并双手递给客 人 请客人在内页宾客姓名处签字 R The breakfast time is from 7 00am to 10 0
15、0am at the IAP Please show your room number before meal The need for additional breakfast is 98 yuan one person 早餐时间是早上7 00 10 00 陶乐咖啡厅 请在用餐前报房间号 码 需要额外加早餐是98 15 service charge 元一位 G OK 好 的 R Your room number is 1018 Here is your key card The bellman will tak e your luggage and show you the way 您的房间号码是1018 这是您的房卡 行李生将为您提行李并 7 7 为您带路 G OK 好的
