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1、<p><p>&lt;p&gt;Chapter 10Chapter 10 Your Your Responsibilities Responsibilities as a Hospitality as a Hospitality Operator to Operator to GuestsGuests &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley then he and Nicole beverages, and some chips; then h
2、e and Nicole took a seat in the cafeteria dining room. took a seat in the cafeteria dining room. &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley they were visiting children at the motel; they were visiting relatives, but he had to work the day before. relatives, but he had to work the d
3、ay before. &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley it had been open for only highway exit; it had been open for only three days. When Mr. Thomas left Mr. three days. When Mr. Thomas left Mr. Placer&amp;#39;s room in the evening, he was Placer&amp;#39;s room in th
4、e evening, he was assaulted in the hotel&amp;#39;s parking lot. assaulted in the hotel&amp;#39;s parking lot. &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley &amp;amp; Sons, Inc. All Rights Reserved Analyze the Situation 10.4Analyze the Situation 10.4 Mr. Thomas
5、contacted an attorney Mr. Thomas contacted an attorney who threatened to sue the hotel for the who threatened to sue the hotel for the injuries. Lashondra Tyson, the attorney for the injuries. Lashondra Tyson, the attorney for the hotel, replied to Mr. Thomas&amp;#39;s attorney that hotel, r
6、eplied to Mr. Thomas&amp;#39;s attorney that the hotel was not responsible for the acts of the hotel was not responsible for the acts of third parties, and that the hotel had no history third parties, and that the hotel had no history of criminal activity taking place on its grounds, of crim
7、inal activity taking place on its grounds, thus it could not have foreseen any potential thus it could not have foreseen any potential problem. In addition, Mr. Thomas was not a problem. In addition, Mr. Thomas was not a registered guest in the hotel. registered guest in the hotel. &amp;#169
8、; 2012 Stephen C. Barth P.C. and John Wiley &amp;amp; Sons, Inc. All Rights Reserved Analyze the Situation 10.4Analyze the Situation 10.4 Mr. Thomas&amp;#39;s attorney replied that many Mr. Thomas&amp;#39;s attorney replied that many hotels experience problems in their parkin
9、g hotels experience problems in their parking lots, thus the hotel should, in fact, have lots, thus the hotel should, in fact, have anticipated potential problems. He also anticipated potential problems. He also stated that Mr. Thomas was an invitee of the stated that Mr. Thomas was an invitee of th
10、e hotel and thus the hotel was required to hotel and thus the hotel was required to guard his interest in the same manner as guard his interest in the same manner as that of a guest.that of a guest. &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley &amp;amp; Sons, Inc. All Rights
11、Reserved Analyze the Situation 10.4Analyze the Situation 10.4 1.1.What was the legal status of Mr. What was the legal status of Mr. Thomas? Thomas? 2.2.Why is the distinction important in this Why is the distinction important in this situation? situation? 3.3.What records would Ms. Tyson need from W
12、hat records would Ms. Tyson need from the hotel&amp;#39;s manager to give her the best the hotel&amp;#39;s manager to give her the best chance of winning any potential lawsuit? chance of winning any potential lawsuit? &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley &
13、amp;amp;amp; Sons, Inc. All Rights Reserved Removal of GuestsRemoval of Guests n n Lack of PaymentLack of Payment n n Inappropriate ConductInappropriate Conduct n n OverstaysOverstays n n Accident, Illness, or DeathAccident, Illness, or Death &amp;#169; 2012 Stephen C. Barth P.C. and John Wi
14、ley &amp;amp; Sons, Inc. All Rights Reserved Removal of GuestsRemoval of Guests n n Legalese:Legalese: Eviction Eviction - Removal of a tenant from rental - Removal of a tenant from rental property by a laws enforcement officer. property by a laws enforcement officer. An eviction is the resu
15、lt of a landlord An eviction is the result of a landlord filing and winning a special lawsuit filing and winning a special lawsuit known as an known as an “ “unlawful detainer.unlawful detainer.” ” &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley &amp;amp; Sons, Inc. All Rights R
16、eserved Removal of GuestsRemoval of Guests n n Legalese:Legalese: Small Claims Court Small Claims Court - A court designed - A court designed especially to hear lawsuits entailing especially to hear lawsuits entailing relatively small sums of money. They relatively small sums of money. They can prov
17、ide a speedy method of can provide a speedy method of making a claim without the necessity of making a claim without the necessity of hiring a lawyer and engaging in a hiring a lawyer and engaging in a formal trial. formal trial. &amp;#169; 2012 Stephen C. Barth P.C. and John Wiley &
18、amp;amp; Sons, Inc. All Rights Reserved Removal of GuestsRemoval of Guests n n Legalese:Legalese: Overstay Overstay - A guest who refuses to vacate - A guest who refuses to vacate his or her room when he or she has his or her room when he or she has exceeded the number of nights exceeded the number of nights originally agreed to at check-in. originally agreed to at check-in. &amp;#169; 2012 Stephen&lt;/p&gt;</p></p>
