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1、Airline service By He Wenzhu,check-in at the airport,Lead in,Brainstorming In your opinion, if you want to take a flight to the U.S.A, what are the working procedures? Compare with the situation in the train station.,Working procedure for check-in at the Airport,1. check or confirm the information a
2、bout the flight at the information desk; 2. check in at the check-in counter; (what should we do while checking in?) 3. pay attention to the airport announcement while waiting for the boarding; 4. board the plane transfer and transit,Step 1: check or confirm the information,Discussion If you want to
3、 go abroad by air, what information do you want to know about the flight?,New words first!,depart arrive check in departure time,How to go to Hawaii?,7,Tom & Mary want to have a honeymoon in Hawaii, how to go there?,Book a ticket,Questions ? How much will the trip cost? When to take off? When will w
4、e arrive? .,8,Book a ticket/hotel room,Unit 1_ Make a reservation预订 at a hotel at the airport,Online booking,10,Information: Destination Date Class Single/Round No. of guests Hotel.,航班等级Class: 头等舱 First Class 商务舱 Business Class 经济舱 Economy Class,Advantages of online booking,Convenient No need to tra
5、vel anywhere (to book the tickets) Much faster Reduce the risk of taking money Real time process (if you book a seat, it will automatically update it so no one else can take that seat. Can access more information and find other deals online Websites can compare different flight prices and details,12
6、,How to take a plane?,Step 1,Book a ticket.,到机场。你要注意时间，因为航空公司规定航班起飞前30分钟停止办理登机手续，所以你最好在起飞前1个半小时到机场。（像我这种第一次坐飞机的起码要2小时前到机场）,Step 2,Go to the airport.,Step 3办理登机手续 Check in at the check-in counter,Check in,Check in at a hotel;办理入住酒店手续 Check in at the airport办理登机手续,Step 3,办登机手续（也就是换登机牌）。看看你的航班在哪个柜台办理，机
7、场都有显示屏告诉你哪个航班在哪个柜台，找到相应柜台，将机票、身份证交给机场值机人员。如果你有大件行李，就在这里托运，经济舱20公斤以内的行李是免费的。要注意托运的行李不要夹带违禁物品，办完登机手续，值机人员会将机票的旅客联、登机牌、行李票，身份证退回给你。,Change the boarding pass.,+,=,ticket,ID card= Identification Card,passport,boarding pass,Step 4,过安检。到安检通道，通道口有个安检柜台，你将机票的旅客联、登机牌、身份证交给安检员，安检员审核没问题会在登机牌上面盖章。然后过安检门，随身带的物品要从
8、安检门旁的X光安检机过去，你自己要从安检门通过。安检没问题就进候机厅。,Security check,Step 5,候机。通过安检后，看看你登机牌上面会标明你的航班在哪个登机口登机，找到与登机口对应的候机厅，几号登机口就在几号候机厅候机。每个候机厅的位置，机场都会有显示屏显示，不清楚可以问机场服务人员。找到候机厅就在那里休息吧，等广播通知登机。如果你抽烟的话，可以到吸烟室吸烟。记得注意听广播啊。,Waiting hall,Departure hall,Step 6,登机。听到登机广播后，在登机口会有服务人员撕登机牌，你就到登机口将登机牌交服务人员，服务人员从登机牌撕一小块，其他部分交回给你，你
9、持登机牌跟着别人上飞机吧。,Boarding,Step 7,找机上位置。登机牌上标明有你的位置，如：5D、11C什么的，数字代表第几排，每排的座位是按A、B、C、D、E、F。排的，飞机上的座位号标在放行李的舱壁（座位上方）。找到你的位置坐下，扣上安全带，起飞前关掉手机。,Find your seat,SEAT 15C,Step 8,餐食。在飞行时，航空公司有免费饮料派发，长航线如在进餐时间，会有免费餐食供应,短航线就派点心。,Food and Drinks,What can you think of?,Airline Stewardess (空姐),Security Check (安检),Ab
10、out taking an airplane,departure lounge/hall (候机大厅),tax/duty free shop (免税店),immigration (边检),baggage claim area (行李认领处),customs (海关),单程票single ticket/ one-way ticket 往返票 return ticket/round trip ticket 不定期的机票 open ticket 成人票 ticket for adult 半价票 half price ticket 打折票 discount ticket/saver ticket 头等
11、舱 first class compartment/cabin 经济舱 economy class/tourist class cabin 公务舱 business class cabin,Word bank,安全带 seat belt aisle seat 靠近过道旁的座位 window seat 靠窗的座位 middle seat 中间的座位 转机 change plane transfer passenger 中转旅客 direct flight 直飞航班 layover 中途下车/临时停留 departure gate 登机口 arrival time 抵达时间 departure t
12、ime 离港时间,Word bank,Part One Making airline reservation,我想预定一张到纽约的机票。 I want to book a seat to New York; 6-23日的单程一张。 I want a one-way ticket for June 23 一张往返机票。 I want a round-trip ticket. 你明天去上海的机票是几点？ What time is your flight to Shanghai tomorrow? 你准备坐头等舱还是经济舱呢？ Will you be traveling first class or
13、 economy? 你想选择哪家航空公司？ Which airline would you prefer to fly with? 想在预定有折扣吗？ Is there a discount? 此次航班要多久呢？ How long will this flight take? 我想确定我的预定。 Id like to confirm my reservation.,A预定机票 B南方航空客服人员 Requirement： A要预定明天去新加坡的机票。 B说2点5点各有一班，都有位子。 A说就2点吧。 B问选择头等舱还是经济舱？ A说经济舱就好了。 A询问航班时长 B说2小时。并且问是否有其他问
14、题。 A询问到机场的时间。 B说一定在起飞前一小时到。,A: Oriental Airlines. Can I help you？ B: Yes, Id like to reserve a seat to Singapore. A: Just a moment, please. Let me check for you. B: Yes. A: We have two flights, one at 2pm and the other at 5pm.Both flights have seats available. Which would you like to take? B: Id lik
15、e to take the first available flight. A: Which would you prefer, first class or economy? B: Economy, please. What time does the flight get into Singapore? A: At 8 oclock. Do you have any other question? B: When do I have to check in? A: You have to be there an hour before the departure. Thank you fo
16、r flying with us.,Part Two Reschedule a Flight,我要取消我去伦敦的预定。 Id like to cancel my reservation to London. 我如果想推迟航班是否可能？ What if I want to put off my flight? 如果有可能，我想更改航班。 Id like to change my reservation if possible. 我要提前多久退票？ How many hours in advance should I return the ticket? 退票要收取罚金吗？ Is there a penalty for returning the ticket? 我刚刚错过我航班，因此需要调整一下。 I just missed my flight and need to reschedule it. 下一班航班是几点？ When does the next flight leave? 请帮我再确认一下。 Please check it again for
