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1、Complaintletter来宾二中邱佳凤StepIWarmingupl第一口语网饭店抱怨Restaurantcomplaint_标清.flvlQ1:Istheguestsatisfiedwiththewaitressservice?lQ2:Whathappeninthevideo?1.Thewaitresshasspiltcoffeeontheguestspants.2.Theguestsmealhasntbeenservedforalongtime.lQ3Whatwillyoudoifyouarenotsatistiedwithawaitressservice?lMakeacomplai
2、nt.lWriteacomplaintletter.应用文写作应用文写作-投诉信投诉信complaintletterl投诉信（投诉信（complaintletter）投诉信是当事人对某产品产品或服务服务表示不满意的一种书信形式，格式与其他书信类似。lA范文范文l（日期）Aug.8,2003lDearSirs,（称呼）lIamwritingtocomplaintoyouaboutthepairofshoesthatIboughtfromyourshopduringtheMayDay.WhenItookitbackhome,Ifoundtherewassomethingwrongwiththesh
3、oes.Asyouwillrealize,Iwasextremelyupsettodiscoverallthis.lIamreturningtheshoeswiththisletterandlookforwardtoreceivinganewoneofthesamesize.正文l（结束敬语）Yourstrulyl（签名）LiMingl内容:王华女士给某商店经理写信投诉该店的营业员服务质量差.昨天她赶上一场大雨,顺便进入此店,在卖戒指柜台关要求看一枚金戒指,但营业员(13员)服务态度不好,拒绝接待.l时间:2001年2月28日lB范文范文lFebruary,28th2001lDearMr.Ma
4、nager,lImwritingtocomplainaboutthepoorserviceinyourstore.YesterdayIwascaughtinaheavyshowerandthenenteredyourshop.WhenIfoundagoldringwhichIliked,Iaskedaladyassistant(No.13)toshowmetheringbutsherefusedtoserveme.EvidentlyshethoughtIwasnottheonewhocouldafforditforIwasnotverywell-dressed.lIchoosetocompla
5、intoyoubecauseImsureyoullbeabletomakeherunderstandhowtoserveasashopassistant.lYoursfaithfullylWangHua范例范例1.情景介绍情景介绍假如你是一名乘客，名叫李华，对这次航班不满意，理假如你是一名乘客，名叫李华，对这次航班不满意，理由有如下四个：由有如下四个：（1）航空公司给你弄丢了一个重要的包，内有公司机密文；）航空公司给你弄丢了一个重要的包，内有公司机密文；（2）飞机迟到一个半小时；）飞机迟到一个半小时；（3）飞机上的食物很差；）飞机上的食物很差；（4）乘务员的服务态度不好。）乘务员的服务态度不好
6、。请你就此事给航空公司写一封请你就此事给航空公司写一封投诉信投诉信。100词左右。词左右。写作步骤：写作步骤：1.审题，要做到审题，要做到“四确定四确定”（1）体裁格式）体裁格式：（2）主体主体时态：时态：（3）中心中心人称：人称：（4）内容要点：内容要点：part1part2part3 The approach to writing a complaint letter应用文（书信）格式应用文（书信）格式一般过去式一般过去式第一人称第一人称2.列提纲列提纲I am _ (I am _ (自我介绍自我介绍) .I feel bad to trouble ) .I feel bad to tro
7、uble you but I am afraid that I have to make a you but I am afraid that I have to make a complaint about_.complaint about_. The reason for my dissatisfaction is The reason for my dissatisfaction is _(_(总体介绍总体介绍). In the first place,_(). In the first place,_(抱抱怨的第一个方面怨的第一个方面). In addition, _(). In ad
8、dition, _(抱怨的抱怨的第二个方面第二个方面). Under these circumstances). Under these circumstances（情况）（情况）, , I find it _ (I find it _ (感觉感觉)_()_(抱怨的方面给你抱怨的方面给你带来的后果带来的后果).).I appreciate it very much if you could I appreciate it very much if you could _(_(提出建议和请求提出建议和请求), preferably _(), preferably _(进一进一步的要求步的要求),
9、and I would like to have this matter ),and I would like to have this matter settled by _(settled by _(设定解决事情最后期限设定解决事情最后期限).). Thank you for your consideration and I will Thank you for your consideration and I will be looking forward to your reply.be looking forward to your reply.提出要求和希望提出要求和希望写作步骤：
10、写作步骤：1.审题，要做到审题，要做到“四确定四确定”（1）体裁格式）体裁格式：应用文（书信）格式：应用文（书信）格式（2）主体主体时态：一般过去式时态：一般过去式（3）中心中心人称：人称：第一人称第一人称（4）内容要点：（列提纲）内容要点：（列提纲） 2 2 投诉事由要点一投诉事由要点一投诉事由要点二；投诉事由要点二；投诉事由要点三；投诉事由要点三；投诉事由要点投诉事由要点-；1 1自我介绍，自我介绍，说明投诉理由；说明投诉理由；3 3 提出要求提出要求或希望或希望The approach to writing a complaint letter3.套连套连Dear_,My name is
11、 Im writing this letter about Im sorry to say that Im very unhappy about First of all, Secondly, Thirdly, Fourthly, I hate to have to say this, but Honestly speaking, The focus of my complaint is I do hope Dearmanager,MynameisLiHua,apassengerofyourairline.Imwritingthisletteraboutyourbadservice.Imsor
12、rytosaythatImveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterrible.Fourthly,Ihatetosaythis,butIthinktheattendantsontheplane
13、wereunfriendlyandimpolitetome.Honestlyspeaking,thisistheworstairlineIknowintheworld.Thefocusofmycomplaintiswheremybagis.Idohopeyoucanhelpmefindmybagandimproveyourservice.Yours,LiHua自我介绍自我介绍投诉事由投诉事由投诉事由要点概括句投诉事由要点概括句对抱怨、投诉的总结句对抱怨、投诉的总结句突出投诉的中心议题突出投诉的中心议题提出要求和希望提出要求和希望Dearmanager,MynameisLiHua,apassen
14、gerofyourairline.Imwritingthisletteraboutyourbadservice.ImsorrytosaythatImveryunhappyaboutyourairline.Firstofall,yourairlinelostoneofmybags,inwhichthereisanimportantpaperofourcompany.Secondly,myplanewasoneandahalfhourslate.Youknow,Ihadtoattendanimportantmeetingintime.Thirdly,thefoodontheplanewasterr
15、ible.Fourthly,Ihatetosaythis,butIthinktheattendants服务员服务员ontheplanewereunfriendlyandimpolitetome.Honestlyspeaking,thisistheworstairlineIknowintheworld.Thefocusofmycomplaintiswheremybagis.Idohopeyoucanhelpmefindmybagandimproveyourservice.Yours,LiHuaDearmanager,第一口语网第一口语网饭店抱怨饭店抱怨Restaurantcomplaint_标清
16、标清.flvMynameisLiHua,a_ofyourairline.Imwritingthisletteraboutyourbadservice.ImsorrytosaythatImveryunhappyaboutyour_.Firstofall,_,which_.Secondly,_,which_.Youknow,I_.Honestlyspeaking,thisistheworst_.Thefocusofmycomplaintis_.Idohopeyoucan_.Yours,LiHuaguestserviceYourwaitressspiltthecoffeeonmypantsmadem
17、ehavetotakemypantsoffmymealwasnotserveduntilIcalledkeptmewaitsuchalongtimewasstarvingtodeathatthatmomentyourwaitressrestaurantserviceservingstandardimproveyourservingstandard.SummaryDear_,My name is Im writing this letter about Im sorry to say that Im very unhappy about First of all, Secondly, Thirdly, Fourthly, I hate to have to say this, but Honestly speaking, The focus of my complaint is I do hope
