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1、大家好大家好酒店基酒店基础英英语Basic English Hotel2培培训目目标： 读写出酒店各部写出酒店各部门的英的英语单词； 会听与会听与说十句最十句最简单的酒店基的酒店基础英英语句子。句子。 3礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam 先生/女士，早上好/下午好/晚上好Nice to meet you 很高兴见到您Welcome to our hotel 祝您在酒店过得愉快 4电话用语 Telephone sentences Wait a moment , please 对不起，请稍等Sorry ,
2、he is no in at the moment 对不起，他暂时不在I beg your pardon? 对不起，（我听不太清楚）Could you speak a little slower , please? 请稍微讲慢一点 5答谢用语 Thanks and answer Thank you 谢谢It is very kind of you 谢谢，您真客气You are welcome 不用谢It is my pleasure 非常高兴为您服务I am at your service 我随时愿为您服务That is all right 没关系6征询语 Consult Can I help
3、 you? 我能帮您什么忙吗？What is your suggestion sdestn ? 您有什么意见或建议吗？Excuse me , may I have your name? 对不起，请问尊姓贵名？ 7指路 Asking and giving directions This way, please 这边请Go ahead, and turn to the left/right. 往前面走，然后往左/右拐It is on the second floor 在二楼It is next to 它紧靠着It is opposite the 它在对面I will take you there
4、我带您去Go upstairs to the third floor 往楼上走到三楼Where is the toilet? 请问洗手间在哪？You first ,please 您先，请 8提醒用语 reminding wordsWatch you step 请走好Be careful , please 请当心Do not worry 不要担心Take it easy 别紧张Please do not smoke here 请别在此抽烟Please do not leave anything behind 请别忘了您的东西 9致歉 Apology I am sorry 对不起Sorry to
5、keep you waiting 对不起，让您久等了Wait a moment, please. I will ask somebody to handle it 请稍等，我去叫人来处理 10告别 Farewell Goodbye 再见See you later 再见Good night 晚安See you tomorrow 明天见Have a good / nice trip 旅途愉快Wish you a pleasant journey 旅途愉快Good luck 祝您好运Goodbye and thanks for coming 再见，多谢光临Goodbye and hope to se
6、e you again 再见，欢迎下次再来I am glad to be service to you 很高兴能为您服务11酒店部酒店部门名称名称Name of the hotel sections 总经理办公室General manager(s) office行政办Executive Office人力资源部Human Resource Dept.财务部Financial Dept.工程部Engineering Dept.餐饮部Food and beverage Dept.市场营销部Sales Dept. (Sales &Marketing Dept.) 前厅部Front office管家部H
7、ousekeeping Dept.12酒店部酒店部门名称名称Name of the hotel sections 保安部Security sikjuriti Dept.采购部Purchasing p:tsi Dept.厨房部Kitchen Office公关部Public Relation rilein Dept.康乐部Recreational Dept. ,rekrieinl, -kri:-13酒店部酒店部门名称名称Name of the hotel sections 商务中心Business center酒吧 Bar收银处Cashiers中餐厅Chinese Restaurant西餐厅Wes
8、tern Restaurant美容室Beauty Salon14职位位Position 总经理General Manager副总经理Assistant general Manager大堂经理Assistant Manager经理 Manager主管Supervisor sju:pvaiz 领班Captain客房服务员Attendant tendnt15职位位Position 餐厅男服务员waiter餐厅女服务员Waitress weitris 职员Clerk kl:k, kl:k 接线员Operator行李员Bellman司机Driver接待员receptionist risepnist 16
9、数字数字Number 基数 one two three four five six seven eight nine ten 序数 first second third fourth fifth sixth seventh eighth ninth tenth17星期星期week 星期一Monday 星期二Tuesday星期三Wednesday 星期四Thursday星期五Friday 星期六 Saturday星期日Sunday 18月份月份Month一月January dnjuri 二月February februri 三月March 四月April五月May 六月June七月July 八月August九月September 十月October十一月November 十二月December19季季节Season春季Spring夏季Summer秋季Autumn冬季Winter20节日和日和庆祝日祝日Festival and Celebration 新年New Year元旦New Years Day春节Spring Festival festvl 复活节Easter i:st 感恩节Thanksgiving day国庆节National Day圣诞节Christmas平安夜Christmas Eve i:v 21
