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1、酒店的部门酒店的部门Thehotelsector1.前厅部前厅部FrontOffice2.客房部客房部RoomsDivision3.康乐部康乐部RecreationDepartment一、一、前厅部组织构造图前厅部组织构造图Front Office Organization Chart前厅部组织机构图前厅部组织机构图FrontOfficeDepartmentOrganizationChart前前厅部部经理理FrontOfficeManager大堂大堂经理理AssistantManager客客务主管主管ReceptionSupervisor行李行李员Bellman礼礼宾领班班ConciergeT
2、eamLeader客服代表客服代表Operator总机机领班班OperatorTeamLeader客客务领班班ReceptionTeamLeader客客务代表代表Receptionist商商务中心文中心文员B.CClerk二、前厅部主要职能Front Office Functions1.1.前厅部前厅部 Front OfficeFront Office酒店对客效力的信息中心酒店对客效力的信息中心 Information Center Information Center酒店对客效力的接待中心酒店对客效力的接待中心 Reception Center Reception Center酒店产品的销售
3、酒店产品的销售 Hotel Product Sales Hotel Product Sales收入的实现与控制收入的实现与控制Revenue Realization & ControlRevenue Realization & Control大堂副理大堂副理A.MA.M处置客人赞扬 Handle Guest Complain反响客人意见及建议 The Feedback of Guests Suggestion协调与酒店各部门之间关系 Coordination of Other Dep.担任大堂各区域的任务次序 In Charge of Work Ordered at Lobby处置酒店突发事件
4、 Accidents Handling VIP接待 VIP Service前台前台Front DeskFront Desk办理客人入住登记 Guest Check In办理客人离店手续 Guest Check Out外币兑换 Foreign Currency Exchange房间预订 Room Reservation留言效力 Message Service商务中心商务中心Business CenterBusiness Center商务文秘效力：打字、复印、快递等Business Secretary Service: Type, Copy, Fax, EMS 提供上网效力和会议安排Broadba
5、nd Access & Conference Arrangement礼宾部礼宾部ConciergeConcierge行李效力 Luggage Service机场接送效力 Airport Transportation物品存放 Item Storage酒店及市内信息的咨询与效力 Hotel & City Information车辆效力车辆效力TransportationTransportation为客人提供平安和快捷的交通效力Safe & Convenient Transportation Service保证酒店内部用车安排Internal Transportation Arrangement酒店
6、客房简介酒店客房简介Hotelroomsintroduction单间客房单间客房Singleroomroom套间客房套间客房Suiterooms商务套房商务套房BusinessSuite双层客房双层客房Doubleroom奢华套房奢华套房DeluxeSuite总统套房总统套房Thepresidentialsuite行政房行政房Executiveroom女士客房女士客房Ladiesroom残疾人客房残疾人客房Disabledrooms高科技客房高科技客房Hightechroom绿色客房绿色客房Greenrooms单间客房单间客房Singleroomroom套间客房套间客房Suiterooms双层
7、客房双层客房Doubleroom商务客房商务客房BusinessSuite残疾人客房残疾人客房Disabledrooms客房部客房部HousekeepingDepartment- 房间清洁协调 Room Cleaning Coordination - 房间检查 Room Check- 失物招领 Lost & Found- 收入控制 Revenue Control中国首家超五星级酒店中国首家超五星级酒店之之 上海龙之梦丽晶大酒店上海龙之梦丽晶大酒店Chinas first Super five-star hotel Dragon dreams of Chinas first Super five
8、-star hotel Dragon dreams of the Regent Hotelthe Regent Hotel酒店客房酒店客房康乐部简介康乐部简介RecreationDept在酒店的众多部门中，康乐部是现代酒店一个新兴起的部门，按照中华人民共和国国家旅游局中规定，涉外星级酒店必需具备一定的康乐设备。In many sectors of the hotel, Recreation Department is a new modern hotel sector, in accordance with Peoples Republic of China National Tourism
9、Administration under star hotel concerning foreign affairs must have certain amenities. 上海的希尔顿饭店、新锦江饭店、喜来登饭店、华亭宾馆；北京的长城饭店、丽都假日饭店；广州的白天鹅宾馆、中国大酒店等四、五星级宾馆、酒店都具有较完备的康乐设备 Shanghai New Jinjiang hotel, Hilton Hotel, Sheraton Hotel, Hua Ting hotel; the great wall hotel, Beijing Lido Holiday Inn; White Swan
10、Hotel in Guangzhou, China Hotel, four or five-star hotels, the hotel has a more comprehensive leisure facilities 康乐部详细有哪些东西康乐部详细有哪些东西RecreationDepartmentwhatarethespecificthings如今酒店康如今酒店康乐部的部的东西都是很多的。西都是很多的。先有健身房，游泳池，台球，先有健身房，游泳池，台球，乒乓球，壁球。假球，壁球。假设好点的酒店好点的酒店还会有高会有高尔夫球夫球然后就是文然后就是文娱和放松的工程，有和放松的工程，有KTV
11、，棋牌室，足浴中心，棋牌室，足浴中心，SPA，美容，美容美美发最后就是医最后就是医务室，普通室，普通还会有休憩室和儿童会有休憩室和儿童乐园园HotelRecreationDepartmentisnowalot.Gym,swimmingpool,billiards,tabletennis,squash.IfgoodhotelswillalsohavegolfclubsThenthereistheprojectofentertainmentandrelaxation,KTV,chessandcardroom,footbathCenter,SPA,beautysalonLastistheinfirmary,generallytherewillberestroomsandplayground
