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1、EnglishforRailwayService乘务英语教学 陕西科贸技术学院 张欣1.High-speedBeijing-Tianjinrailwayopens2.铁路客运英语3.Conversation会话会话A.Onthetrain在列车上在列车上语法：语法：时间表达法：1、直接表示法eightseventeen(8:17)2、past,to表示法Seventeenpasteight(8:17)4.B.Onthetrain在列车上在列车上theForbiddenCity故宫theGreatWall长城theTempleofHeaven天坛theSummerPalace颐和园SoulsRe
2、treatTemple灵隐寺SixHarmoniesPagoda六和塔5.单词和短语单词和短语freightn.货物、货运supervisorn.监督人、管理人crewn.全体人员（职员）personneln.人员、职员directionn.指导coordinatev.使协调activityn.活动、工作communicatev.沟通、通信engineern.工程师、火车司机dispatchern.调度员6.单词和短语单词和短语coordinatesth./sth.withsb.协作某事（同某人协作某事）inchargeof负责freighttrain货车passengertrain客车tra
3、increw列车乘务组onboard车载underhisdirection在某人的指挥下communicatewith与取得联系7.一、问候语一、问候语Goodmorning.您好！（早上好）Goodafternoon.您好！（下午好）Goodevening.您好！（晚上好）Howdoyoudo?Nicetomeetyou.见到您很高兴。Gladtomeetyou.Pleasedtomeetyou.8.二、欢迎语二、欢迎语Welcometoourtrain.欢迎乘坐本次列车。Welcomeaboard!请上车！9.Example1:A:Goodmorning!B:Goodmorning!Wel
4、comeaboard!A:Thankyou.Itsnicetobehere.B:Hopeyouenjoyyourtrip.10.EverydayEnglish日常生活用语（一）日常生活用语（一）.LearntosayA.Greetings问候问候1.WelcometoChina!2.Welcometoourcity!3.Welcometoourtrain!4.Gladtotakeyourtrain!5.Gladtoseeyouagain!6.Haventseenyouforalongtime.Longtimenosee.11.EverydayEnglish日常生活用语（二）日常生活用语（二）.
5、LearntosayA.ThanksandApologies感谢和道歉感谢和道歉1.Itsverykindofyou.2.Thankyouforyourhelp.3.Thankyouforthetroubleyouhavetakentogetmetheticket.4.Imverysorry./Imsosorry./Imterriblesorry.5.Sorry,Idontquiteunderstandyou.Excuseme,Idontcatchyourmeaning.12.6.Sorry,myEnglishisverypoor,pleasespeakmoreslowly.7.Pardon?
6、8.Ibegyourpardon.Pleasesayitoncemore.9.Sorrytotroubleyou.10.Sorrytohavekeptyouwaiting.11.Sorrytobeinyourway.12.Sorry,thesupperisnotready.13.Sorry,thewaterhasnotboiledyet.14.ImsosorryforwhatIvesaid.15.Illtrytomakesureitdoesnthappenagain.13.提醒、建议用语提醒、建议用语Pleasebecareful.请小心。Dontgofar.不要走远。Payattention
7、tothedeparture-call.请留心开车铃声。14.Whynotgoandhavealook?为什么不去看一看呢？Youdbettergoandseeifitsyours.您最好去看一下是不是您的。Dontworry.别担心。Takeiteasy.放心好了（别着急）。Justamoment,please.请稍等。15.三、答谢语三、答谢语1、列车员答谢旅客：、列车员答谢旅客：Thankyouverymuch.非常感谢。16.B.Requests请求请求1.PleasetellmewhichtrainIshouldtakeforGuangzhou.2.Wakemeupatsevento
8、morrowmorning,please.3.WillyoupleasetellmehowtocheckmyluggageforHangzhou?4.Iwonderifyoucouldhelpmewithmyluggage.17.四、道歉语四、道歉语1、列车员向旅客道歉：列车员向旅客道歉：Imsorry.或或Sorry.对不起。Excuseme.劳驾。Ibegyourpardon?或Pardon?您能再说一遍吗？18.Imsorry,Illdoitrightaway.对不起，我马上办。Sorrytotrouble.对不起麻烦您一下。Sorry,Idontquiteunderstandyou.对
9、不起，我不太明白您的意思。Excuseme.Idontcatchyourmeaning.请原谅，我没有领会您的意思。19.2、旅客向列车员道歉时，一般说：、旅客向列车员道歉时，一般说：Thatsallright.没关系。Itdoesntmatter.Dontworryaboutit.也可以说：也可以说：Nevermind.Itsnothing.20.PassengerTrainClasses旅客列车类型旅客列车类型21.SeatClasses座位等级座位等级Thereare4standardclassesofseats:hardseat,softseat,hardsleeperandsofts
10、leeper.22.主要内容主要内容SeatClass座位等级座位等级PassengerTrainClasses旅客列车类型旅客列车类型PropagandaforNotCarryingProhibitedArticles严禁携带危险品上车严禁携带危险品上车PassengerCars客车客车UpandDown上行和下行上行和下行BeijingWestRailwayStation北京西站北京西站TheQinghai-TibetRailway青藏铁路青藏铁路ChiefConductor列车长列车长ShanghaiMaglevTrain上海磁悬浮列车上海磁悬浮列车23.UnitThreePropaga
11、ndaforNotCarryingProhibitedArticles严禁携带危险品上车严禁携带危险品上车24.“watchfor”在字典上的意思是“等待，期待”之意。若将警示牌上的英文再翻译过来，是“请等待一个安全”。所以，不妨翻译为：“Carriageconjunction,pleasebecareful”。25.“keepout”的解释是，“用于警示牌，切勿靠近（进入）”。这个翻译成“Danger！NoTouch”更准确26.翻译人员将firefight一词理所当然地翻译成“消防器材”，殊不知，这一词在英文中是“交火、炮战”之意“Fireextinguisher,pleasedontmo
12、veitatwill”才符合其中文意思。至于“safetydevice”二词也是完全是可以删掉的。27.Garbageonly,notforcigarettebutt28.Atthebookingoffice1HowlongwillthistraintaketogotoBeijing？这列直达快车开到北京要多久？2ThisexpresswillgostraightfromBeijingtoTianjin.这列快车从北京直达天津。3WhattimeisthenexttraintoBeijing?下一趟去北京的车几点开？29.4IdliketohavetwosoftberthticketstoSh
13、anghaifortomorrow.我想买两张明天的到上海的软卧票。(hardberth,hardseating,softseating)OK.Itcomesto1，200yuanincludingservicefee.好的，加上手续费一共1，200元。5MayIhavetwolowerberths？我可以要两张下铺吗？Sorry.Weusuallypairtheupperandlowertogethertosell.对不起，我们通常上下铺搭配在一起卖。30.Checking-inandboarding检票上车检票上车1.WheredoIboardthetrain?Firstyougototh
14、ewaitingroom.Thenoticeboardwilltellyouwhichwaitingroomyouneedforyourtrain.公告板上有你要乘坐车次的候车室编号。2.Inthewaitingroomyoucanaccessseveralplatforms.候车室可以通向好几个站台。Trytogettotheplatform15minutesbeforethetrainleaves.尽量在开车前十五分钟到达站台。31.Findingbedorseat找铺位或座位找铺位或座位1.Excuseme,canyouhelpmefindmyseat?劳驾，你能帮我找一下座位吗？Ple
15、aseshowmeyourticket,itsayswhichseatisyours.给我看一下你的车票吧，上面有你的座位号。2.Excuseme,Ineedtogetapass.CanIhelpyouwithyourbags?CanImoveitplease?32.补票用语补票用语1、Yourchildisalreadyover1.1m，pleasebuyachildrenticket.你的小孩已超过1.1米了，请买小孩票。Yourchildisalreadyover1.4m，pleasebuyanadultticket.你的小孩已超过1.4米了，请买大人票。Sorry，yourluggag
16、eisoverweight，pleasebuyaluggageticket.对不起，你的行李已超重，请补票。2、Pleaseaddmoreyuanforyourticket.您需要加补元钱。33.关于临时停车关于临时停车1、Howlongshallwestophere,please?请问在这停车多久？Thisisatemporarystop.现在是临时停车。Itstaysforminutes.停车分。Pleasedontgetoffthetrain.请不要下车。2、Thetrainisnowminuteslate.列车现在晚点几分钟。Pleasedontworry，thetrainwillar
17、riveonschedule.请别着急，列车将正点到达。Thetrainwillsoonbeonschedule.列车很快就会正点的。34.旅客遗失物品用语旅客遗失物品用语1、Whathaveyougotinside?里面有什么东西？Dontworry.Welltrytofinditforyou.请不要着急，我们设法帮你找。Dontworry.wellmanagetogiveitbacktoyouifwefindit.请放心，如果我们找到了，我们设法转交给你。Wellkeepyouinformed.我们将随时通知您。35.2、IhavegotabutIdontknowwhetheritisyo
18、urs?我刚拾到，不知道是不是你的？Pleasegotothechiefconductortoclaimit.请到车长那去领。3、Pleasecheckyourbag.Ifthereisnoproblemwithit，pleasesignhere.请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。36.提醒乘客1、NoDangerousgoodsareallowedtobringonthetrain!严禁携带危险品上车！2、Theseareinflammables，pleaseleavethemtoourcare.这些是易燃品，请交给我们适当处理。3、Pleasetakecareo
19、fyourvaluables.请保管好贵重物品！4、Helpustokeepthetrainclean.请协助我们，保持火车清洁卫生。37.提醒乘客5、Takecarewhenyougetoffthetrain.下车时当心。6、Luggagemustnotbeputinthegateway.行李不准放到过道上。7、Mindthegap.小心台阶间跨度8、Pleasekeepgatewaysclear.请保持过道畅通。38.严禁携带危险品上车！这些是易燃品，请交给我们适当处理请保管好贵重物品！小心台阶间跨度行李不准放到过道上39.Seats1.Thetrainhasdifferentsectio
20、ns,suchashardandsoftsleepers,andhardandsoftseating.Whatisthedifference?有什么区别吗？40.2.Thesoftsleepersarefor4peopleandyouhaveadoortocloseyourcompartment.软卧包厢可睡四人，包厢的门可以关。3.Thehardsleepersarefor6peopleandthereisnodoor.硬卧可睡六个人，没有门。41.Food1.CanIbuyfoodonthetrain?我可以在火车上买食物吗？Yes,acrewmemberwillcomebywithfoo
21、dtosell.是的，乘务员从你身边经过卖东西。2.Istherearestaurantonthetrain?Canyoushowmewhereitisplease?你能告诉我餐车在哪吗？Yes,thereisarestaurantcarriagebysoftsleepercarriage.是的，有餐车，在软卧车厢旁边。42.Drinks(iced)mineralwaterblackteagreenteahotwatermilkbeeryogurtice-cream43.Smoking1.CanIsmokehere?我能在这里吸烟吗？No,thesmokingsectionisattheend
22、ofthecarriagebetweenthiscarriageandthenext.不可以，吸烟区在两节车厢之间。3.CanIbuycigarettesonthetrain?我能在火车上买到香烟吗?Acrewmemberwillcomebywithfoodtosell.是的，乘务员从你身边经过卖东西。44.Toilet1.Thereisawashroomattheendofeachcarriage.在每节车厢的末端都有洗漱间。2.Whyisthetoiletlocked?厕所的门为什么锁上了？Thetoiletisalwayslockedwhenthetrainisatthestation.
23、Whenthetrainbeginsmovingagainwewillunlockit.火车进站后经常要锁上厕所的，火车重新开动后，我们就开门。45.Commonusefulsentences1OurtrainwillarriveatBeijingRailwayStationat18:27.列车到达北京车站的时间是18点27分2OurnextstopwillbeStation.Pleaseprepareyourselfforgettingoffthetrain.下一站将要到达站，请您提前做好下车的准备3Thedestinationwillbereachedinabouttwominutes.还
24、有大约2分钟到达终点站4Ourtraincurrentlytravelsat350kilometresanhour.现在的时速大概350公里/小时46.Atthestation车站用语（一）车站用语（一）LearntosayA.MeetingthePassengers接车用语接车用语1、Welcometheourstation!2.Willyoupleasewaitforhimattheresthall?3.Youdbetterwaitforhimintheguestswaiting-room.4.Whereistherefreshmentstall?47.Atthestation车站用语（二
25、）车站用语（二）LearntosayA.StationFacilitiesandService1.MayIhaveaplatformticket?2.Iwanttoseesomebodyoff.3.Iwanttomeetsomefriends.4.ThetrainisstandingatplatformNumberTwo.5.Thetrainhasjustcomein.6.Thetrainhasntcomeinyet.48.列车员自我介绍列车员自我介绍LadiesandGentlemen:Goodmorning.Welcometoourtrain.MayIintroducemyself?Imy
26、ourconductress.MynamesLiHua.ThisisTrain114.ItisrunningtoHangzhou.Thewholejourneyiskilometers.Itwilltakehoursforthetraintocompletethejourney.Ifyouhaveanydifficultyintravelling,pleaseletmeknow.Illtrymybesttohelpyou.Wishyouapleasantjourney.49.短语短语inquiryofficeticketoffice(bookingoffice)waitinghallplatf
27、ormticketluggagestorageservice(office)platformNumberTwoExpress44ThroughTrainNumber56Time-table(trainschedule)50.chiefconductorhardseatsoftseathardsleepersoftsleeperbookaticket订票订票softseatlounge软席候车室软席候车室hardseatlounge硬席候车室硬席候车室ontimebehindtimeone-wayticket单程票round-tripticket往返票non-passengers送亲友的人51.NewwordsandExpressionservice服务freight货物guide指南concept概念direction方向branch支线connection连接even偶数odd奇数course过程、路线single单一的journey旅行、旅程leg旅程的一段situation情形avoid避免trainservice列车运行traindirection列车方向mainline干线singlejourney单程downdirection下行方向52.谢谢大家！谢谢大家！欢迎批评指导！Thankyou!53.
