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1、Copyright 2015 Pearson Education, Inc.15-1Chapter15OperationsManagementLearning OutcomesDefine operations management and explain its role. Define the nature and purpose of value chain management. Describe how value chain management is done.Discuss contemporary issues in managing operations. Copyrigh
2、t 2015 Pearson Education, Inc.15-2Copyright 2015 Pearson Education, Inc.15-315.1Define operations management and explain its role. Improving ProductivityCopyright 2015 Pearson Education, Inc.15-4Service Firms vs. Manufacturing Firms Manufacturing firms produce physical goods, such as cars or food pr
3、oductsService firms produce nonphysical outputs in the form of services, such as medical and transportation servicesCopyright 2015 Pearson Education, Inc.15-5Improving ProductivityCopyright 2015 Pearson Education, Inc.15-6Deming: Improving Mangers ProductivityCopyright 2015 Pearson Education, Inc.15
4、-7 The truly effective organization will increase productivity by successfully integrating people into the overall operations system.Operations Management and Company StrategyCopyright 2015 Pearson Education, Inc.15-8 Successful organizations recognize the crucial role that operations management pla
5、ys as part of the overall organizational strategy to achieve and maintain global leadership.Copyright 2015 Pearson Education, Inc.15-915.2Define the nature and purpose of value chain management. Value Chain ManagementCopyright 2015 Pearson Education, Inc.15-10Value ChainCopyright 2015 Pearson Educat
6、ion, Inc.15-11Goals of Value Chain ManagementCopyright 2015 Pearson Education, Inc.15-12Benefits of Value Chain AnalysisCopyright 2015 Pearson Education, Inc.15-13Copyright 2015 Pearson Education, Inc.15-1415.3Describe how value chain management is done. The Value Chain Management ProcessCopyright 2
7、015 Pearson Education, Inc.15-15 The dynamic, competitive environment facing contemporary global organizations demands new solutions.Successful Value Chain ManagementCopyright 2015 Pearson Education, Inc.15-16Organizational Processes and LeadershipCopyright 2015 Pearson Education, Inc.15-17 1.Better
8、 demand forecasting2.Select functions done collaboratively with other partners in the chain3.New measures needed for evaluating the performance of various activities along the chainEmployees and Human ResourcesCopyright 2015 Pearson Education, Inc.15-18Flexible job designEffective hiring processOngo
9、ing trainingObstacles to Value Chain ManagementCopyright 2015 Pearson Education, Inc.15-19Impact of Cultural AttitudesCopyright 2015 Pearson Education, Inc.15-20Trust ControlCapabilities and PeopleCopyright 2015 Pearson Education, Inc.15-21Capabilities:Coordination and collaborationConfiguration tha
10、t satisfies customers and suppliersEducation of internal and external partnersPeople:CommitmentTimeEnergyCopyright 2015 Pearson Education, Inc.15-2215.4Discuss contemporary issues in managing operations. Contemporary IssuesCopyright 2015 Pearson Education, Inc.15-231.Technology2.Quality initiatives3
11、.Project managementQuality ControlCopyright 2015 Pearson Education, Inc.15-24Quality GoalsCopyright 2015 Pearson Education, Inc.15-251.ISO 90002.Six SigmaProject ManagementCopyright 2015 Pearson Education, Inc.15-26 The task of getting project activities done on time, within budget, and according to
12、 specifications.Gantt ChartsCopyright 2015 Pearson Education, Inc.15-27Load ChartsCopyright 2015 Pearson Education, Inc.15-28PERT Network AnalysisCopyright 2015 Pearson Education, Inc.15-29PERT in ActionCopyright 2015 Pearson Education, Inc.15-30PERT in Action (cont.)Copyright 2015 Pearson Education, Inc.15-3115-32
