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1、Front Office Terminology前厅部专用术语前厅部专用术语Breakfast早餐早餐ABF美式早餐American Buffet BreakfastCBF欧陆式早餐 Continental Buffet BreakfastAccommodation住宿住宿Adjoining Rooms相邻房Connecting Room(Inter-connecting) 连通房Room Types房间种类房间种类 Categories Rooms Area (m2)Categories Rooms Area (m2) 客房名称客房名称 数量数量 面积面积n nDeluxe Room Del
2、uxe Room 高级客房高级客房 177 45 177 45 n nDeluxe River View Room Deluxe River View Room 高级江景客房高级江景客房 265 45265 45n nExecutive Suite Executive Suite 行政套房行政套房 40 9040 90n nHorizon Club Room Horizon Club Room 豪华阁客房豪华阁客房 50 4550 45n nHorizon Premier Room Horizon Premier Room 豪华阁豪华客房豪华阁豪华客房 13 6813 68n nHorizon
3、 Executive Suite Horizon Executive Suite 豪华阁行政套房豪华阁行政套房 12 9012 90n nPremier SuitePremier Suite豪华套房豪华套房 3 1353 135n nSpecialty SuiteSpecialty Suite特殊套房特殊套房 2 1802 180n nPresidential Suite I & II Presidential Suite I & II 总统套房总统套房 2 225/2702 225/270n nShangri-La Suite & Ningbo Suite Shangri-La Suite
4、& Ningbo Suite 香格里拉套房香格里拉套房 & & 宁波套房宁波套房Occupied 占用房占用房House Use 酒店自用房Complimentary Room 免费房Day Use 日用房Share 共住房House Count/Status客房状态客房状态OOO Out of Order坏房OOS Out of Service待修房Room Discrepancy房态差异房态差异Vacant Room 空房Sleep Out (Out-of-town) 外睡房Skip RoomSleep RoomConfidential Stay 保密保密DND/Tele 请勿打扰-电话D
5、ND/Door 请勿打扰-房间Bed Types床型床型Baby Cot Baby Cot 婴儿床婴儿床Extra Bed Extra Bed 加床加床Bed Type床型Length 长(cm)Width 宽(cm)Height 高 (cm)Mattress床垫Base 底座Coaster 床轮Total 共计King 大床20319825201459Twin 小床20312225201459Standard Twin 特殊小床20310725201459Bed Type & Size 床型及尺寸 14cm14cm20cm20cm25cm25cmBlock Room 锁房Pre-Assign
6、ing/Block 提前锁房Room Change 换房Reservation 预定预定Advance Deposit 预先担保Guaranteed Reservation 担保预定Confirmation Letter 确认信Cancellation 取消预定Booked to Capacity 满房On Request Overbooking 超额预订Pledge Relorates 重新安置Run of house 满房Check In入住登记入住登记Arrival/Due In 预抵Early Arrival 提前到达Early Check In 提前入住Register 登记Pre-
7、register 提前登记DNA (Do Not Arrival)/No Show 应到未到Check Out 离店离店Due Out Due Out 预离预离Express Check Out Express Check Out 快速退房快速退房Early Check Out/Departure/Unexpected DepartureEarly Check Out/Departure/Unexpected Departure提前退房提前退房Late Check Out Late Check Out 延迟退房延迟退房 / /结账结账Half Day Charge Half Day Charg
8、e 半天房费半天房费Extend Stay Extend Stay 延住延住Arrival Date 入住日期Check In Time 入住时间Check Out Date 离店日期Check Out Time 离店时间Key Permit 授予钥匙Key Request 钥匙需求Room Rate房价房价Cooperate Rate 公司合同价Net Rate 净价Quoted Rate 报价Valued Rate/ Rack Rate 超值价/满价Rate Change 变动房价Credit Card 信用卡Cash Advance 现金提取Advance Payment 预先支付All
9、otment 配额Commission 佣金Travel Agent 旅行社Tour Group 旅行团Benefit/Amenity 优惠项目Discount 折扣Upgrade 升级Downgrade 降级Billing Instructions 付账说明Folio Trays 账单夹Direct Bill 直寄账单Guest Folio 客人账单Voucher 凭单Cash Float 备用金Cash Overage 多出现金/长款Cash Shortage 缺少现金/短款Cash Remittance 现金汇总 Drop Safe 投钱箱Close Cashier 关闭帐户Perman
10、ent Folios 虚拟帐户虚拟帐户PM (Group Master) 团队结账PF (Posting Folios) 帐项输入PY (Staff Quarters/Offices) 员工住处/办公PI (Service Apartment) 公寓 PMS (Property Management System) OPERAPOS (Point of Sales) (Infrasy/Micros)Credit Limited 信用限额Credit Refund 信用返还Average Transient Rate 平均占用房费Average Room Rate 平均房价Average Hou
11、se Rate 平均客房费Family Program家庭计划Golden Circle Program 金环会计划Market Share 市场份额Package 销售推广Up sell 推销Double Occupancy 双人入住率Percentage of Occupancy 出租率Profile 客人档案/客史资料Guest history 客户历史Joiner 参加者Walk In 未预定的客人In-House Guest 住店客人Limousine 豪华轿车Round Trip Transfer 双程接机System Down 当机System Up 系统恢复Logbook 工作日志Log Printer 日志打印Trace 跟进事项Locator Message 位置留言Shift 班次Room List 房间客人名单Registration Card 登记卡
