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1、Letters of Complaint International Day for Consumers Rights and Interests1;.Introduction In our daily life, complaints take place now and then. More often do they in business. Becausebusinessrelationscantalwaysgosmoothly. Sometimesmistakesorincidentswillhappen.Inmostcases,theytakeplacewhenthebuyerre
2、ceivesthesellersdelivery.Ontesting,thebuyerfindsthattheproductsarenotinaccordancewiththecontract.Thebuyermainlycomplainsabouttheproductsinquality,damage,packing,shortageandthewrongordelayeddelivery.2Solutions Replacing the poor quality products or making up the lackage. Paying for the products loss.
3、 Selling the poor quality products at lower price in the local place, etc.3Contents of a Complaint Letter Intheopeningpart,complaintreasonsshouldbepointedout.Inthefollowingpart,thereasonsshouldbeanalyzedandsolutionsshouldbegiven.Intheclosingpart,thebuyerhopesthatproblemswillbesolvedassoonaspossiblea
4、ndthiskindofthingwonthappenagain.4Contents of the ReplyIntheopeningpart,thankthebuyerforhisbringingthismattertothesellersattention,andexpressapologyandsorryforthecomplaint.In the following part, the seller gives his referential solutions or agrees with the buyerssolutions.Intheclosingpart,apologizea
5、gainfortheinconveniencethesellerhascaused.Ensurethatthiskindofthingwonthappenagain.Andrequestthebuyertoprovidevaluableadviceandplacerepeatedorders.5Reminders Writethisletterinmildmoodandproperwords. Makeyourletterbriefandtothepoint. Includeallimportantfactsabouttheproblem.Stateexactlywhatyouwantther
6、ecipient(收信人)todoabouttheproblem.Avoidwritinganangryletter.Thepersonreadingyourletterprobablyisnotresponsibleforyourproblembutmaybeveryhelpfulinresolvingit.6Reminders Afterreceivingthecomplaintletter,thesellershouldansweritintimeandtakeanactiveattitudetowardthecomplaintsbyprovidingsolutionstodealwit
7、hthematter. Whenreplying,thesellershouldshowhisattachingattentiontothematteranddealwithitproperly.Heneedntemphasizethecausesofmistakestoomuch.Evenifthebuyersreasonsofcomplainingarenotsoenough,thesellershouldalsodealwiththematterfriendly,becausedirectrefusalwillaffecttomorrowscooperation.7Useful Sent
8、ence Patterns开头IamwritingthislettertocomplainaboutIamwritingtoexpressmydissatisfaction/disappointment/concernaboutIregrettoinformyouthatIwasnotatallsatisfiedwithyourservice.Iwishtocomplainstronglyabouttheinconveniencecausedtomelastweekbyyourcompanysinadequateperformance.IamsorrythatIhavetowritethisl
9、etterofcomplaintbecauseIwishtodrawyourattentiontoThisletteristonotifyyouthatthepoorlivingconditioninmyapartmentshouldbebroughttoyourattention.8Useful Sentence Patterns中间Theefficiencyofyourworkingstaffleavesmuchtobedesired.Thereservationserviceintherestauranthasprovedmostunreliable.Iamtotallydisappoi
10、ntedtofindthatsomeofthewaitersinyourpubbehavesorudely.ThisismorethanIcouldbear/tolerate.Iwasshockedattheunpleasantsituationinmyflat.9Useful Sentence Patterns结尾Iunderstandyouwouldgiveimmediateattentiontothismatter.Wetrustthatyouwillconsiderthismatterseriouslyandmakeanefforttopreventtherecurrenceofthi
11、skind.Ihopethattheauthoritiesconcernedwillconsidermysuggestionsandimprovethesituationasbestastheycan.Weshallbegladtohaveyourexplanationandtoknowwhatstepsyouaregoingtotakeinthewayofcompensatingforthedamage/loss.Iamofferingyoutheopportunitytocarryoutthenecessaryworktorectifythedefect.Iwouldappreciatei
12、tverymuchifyouwouldIwouldbegratefulifyoucouldPleasegivethismatteryoururgentconsideration.Wearelookingforwardtoyourgoodnews.Pleaseacknowledgereceiptofthisletterandsettletheclaimassoonaspossible.Yourpromptattentiontothismatterwillbeappreciated.Weshouldbeobligedifyouwouldlookintothematterandletusknowwh
13、atyouproposetodo.10Outlay Dear_,Iam_(自我介绍).Ifeelbadtotrouble youbutIamafraid thatIhavetomakeacomplaintabout_.Thereasonformydissatisfactionis_(总体介绍).Inthefirstplace,_(抱怨的第一个方面).Inaddition,_(抱怨的第二个方面).Underthesecircumstances,Ifindit_(感觉)_(抱怨的方面给你带来的后果).Iappreciateitverymuchifyoucould_(提出建议和请求),prefera
14、bly_(进一步的要求),andIwouldliketohavethismattersettledby_(设定解决事情最后期限).ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yourssincerely,LiMing11Sample Directions:Youboughtadigitalcamerainastorelastweek,andyouhavefoundthatthereissomethingwrongwithit.Writealettertothestoremanagertoexplainthepr
15、oblem,expressyourcomplaintsandsuggestasolution.Youshouldwriteabout100words.Donotsignyourownnameattheendoftheletter.Use“LiMing”instead.Donotwritetheaddress.12Sample DearManager,I venture to write to complain aboutthequalityofthedigitalcameraIboughtlastFridayatyourstore.Duringthefivedaysthecamerahasbe
16、enin my possession,problemshaveemergedone after another.For one thing,thescreenisalwaysblack,making the camera no different fromatraditionalone.For another,thebatteryisdistressingasitsupportsthecamerasoperationforonlytwohours. Therefore, I wish to exchange it for another camera or declare a refund.Iwillappreciateitifmyproblemreceivesdueattention.Yours,LiMing13Homework Directions:Writeacomplaintlettertotheschoolpresidentaccordingtotheoutlinegivenbellowinabout100words.（1）陈述你对学校图书馆的不满（2）列举图书馆存在的问题（3）希望能够得到改进14
