《Housekeeping 客房服务》由会员分享，可在线阅读，更多相关《Housekeeping 客房服务（29页珍藏版）》请在金锄头文库上搜索。
1、Housekeeping-Cleaning the room情景二 清洁房间 My Love An empty street An empty street 空寂的街道空寂的街道 An empty An empty househouse 空寂的房间空寂的房间 A hole inside my heart A hole inside my heart 空寂的思念深藏在我的心中空寂的思念深藏在我的心中 Im all alone Im all alone 孤孤单单孤孤单单 The The rooms rooms are are getting getting smaller smaller 无无尽尽
2、的的孤孤寂寂压压迫着我迫着我 My Love I wonder how I wonder how 我不知道我怎么了我不知道我怎么了I wonder why I wonder why 我不明白为什么会这样我不明白为什么会这样I wonder where they are I wonder where they are 我想知道它们在哪里我想知道它们在哪里The days we had The days we had 那些我们共度的日子那些我们共度的日子The The songs songs we we sang sang together together 我我们们共共同同吟吟唱唱过过的的歌曲歌
3、曲Oh,yeahOh,yeah My Love And oh my love And oh my love 我的爱我的爱ImIm _ _holding onholding on_ forever forever 我始终坚持着我始终坚持着_ _ ReachingReaching _ for for a a love love that that seems seems so far so far 但得到这一份爱却是那样遥不可及但得到这一份爱却是那样遥不可及 My Love So I say a little _.So I say a little _.于是我做着微不足道的祈祷。于是我做着微不足道
4、的祈祷。And hope my _ will take me there.And hope my _ will take me there.希望梦想能把我带到彼岸。希望梦想能把我带到彼岸。Where the _ are blue.Where the _ are blue.在那里天空是兰的。在那里天空是兰的。To see U once again,my love.To see U once again,my love.在那里能与你重逢在那里能与你重逢, ,我的爱人。我的爱人。_ from coast 2 coast._ from coast 2 coast.越过海洋到达彼岸。越过海洋到达彼岸。T
5、o find the place I love the most.To find the place I love the most.找到我最爱的地方。找到我最爱的地方。Where the _ are green.Where the _ are green.在那里土地是绿的。在那里土地是绿的。To see U once again.To see U once again.在那里能与你重逢。在那里能与你重逢。My love ! My love ! 我的爱人！我的爱人！Warm-upWatch the vedio and answer the questions below.1. Is it th
6、e guests first time in Sanya? Yes.2. Which floor does the guest live? 19th floor.3. When the guest walk out of the elevator, what does the bellman(行李员）say？ Watch your steps, please. And come this way.4. When they come into the room, what does the bellman(行李员）say？ After you, please.1. Watch your step
7、s, please. 请注意台阶。2. After you, please. 您先请。3. Enjoy your stay here. 祝您入住愉快。I. Vocabulary 烟灰缸衣柜桌子椅子电视空调遥控器垃圾桶梳妆台小册子室内 interiorashtraywardrobedeskchairtelevision/TVair conditonerremote controlgarbage bindressing table brochureI. Vocabulary 床单被单被子枕头枕套窗帘阳台床头灯地灯抽屉拖鞋bed spread/bed coversheetquiltpillowpil
8、low casecurtainBalcony bedside lampstanding lampdrawerslipperI. Vocabulary洗手池水龙头镜子洗发露沐浴露毛巾浴巾牙刷牙膏浴室bathroom：wash basin tapmirrorshampoo bath foamtowel bath towel tooth brush tooth pasteI. Vocabulary 马桶插座开关浴缸衣架toilet/toilet bowlsocket switchbathtubhanger Look at the picture and say.Look at the picture
9、 and say.Lead-inQ1: How do you feel about the room attendant(客房服务员）?Q2: Is what she does polite?Q3: As a room attendant, what should we pay attention when doing the housekeeping?Lead-inWhat do we need to pay attention when we come into the room and clean it for the guests? 我们为客人清洁客房时应注意什么？ clean A=W
10、aiter B=Guest A: Housekeeping. May I come in? B: Come in, please. A: Good morning, sir. May I do your room now? B: Yes, please.(After a while.) A: Your room is done now. Is there anything else I can do for you? B: No,Thank you. A: You are welcome. Im always at your service.II. Watch & Say. A: Housek
11、eeping. May I come in? B: Come in, please. A: Good morning, sir. May I do your room now? B: No, were going to have an appointment in this room. A: What time will be convenient for you? B: Would you come back in two hours./ Two hours later. A: No problem. Ill make up your room in two hours.Is there a
12、nything I can do for you, sir? B: Oh, yes. Where can I borrow a hair dryer? A: Ill bring it to you right away. B: Thank you. You are so nice. A: You are welcome. Im always at your service. 2. Learn key sentences. (1*5) 1) Housekeeping. May I come in? 客房服务，可以进来吗？ 2) What time will be convenient for y
13、ou? 请问您什么时候方便？ 3) Is there anything else I can do for you, sir? 还有什么可以为您效劳的吗？ 4) Ill bring it to you right away. 我马上给您送过来。 5) Im always at your service. /Its my pleasure to serve you. 很乐意为您效劳。III. Watch & Say.IV. Act it Out.Make a dialogueabout cleaning the room by yourselves and act them out.音量音量语音
14、语调语音语调 肢体语言肢体语言 服务态度服务态度道具的道具的使用使用V. Reinforcement 加强训练V. Reinforcement 加强训练1. Sentences1) 很抱歉打扰您，我现在可以为您做夜床服务了吗？ Im sorry to bother you. May I do the turn down service for you now?2) 您希望我什么时候再来？ When would you like me to come back?3) 当您需要整理房间时，可以给前台打电话。You can call the front desk when you want your
15、 room done.V. Reinforcement 加强训练2. Translate Dialogue belowA=A=客房服务员客房服务员 B=B=客人客人A: A: 我是客房服务。我是客房服务。 可以进来吗？可以进来吗？B: B: 请进。请进。A: A: 晚上好，女士。晚上好，女士。请问我可以为你做夜床服务了吗？请问我可以为你做夜床服务了吗？B: B: 当然可以啦。你能不能先整理一下浴室呢？我刚刚沐浴过，里面很乱。当然可以啦。你能不能先整理一下浴室呢？我刚刚沐浴过，里面很乱。A: A: 好的，女士。好的，女士。B: B: 还有什么能为你效劳的吗还有什么能为你效劳的吗，女士？，女士？A
16、: A: 你可以给我一个枕头和两条毛巾吗？你可以给我一个枕头和两条毛巾吗？B: B: 好的，我这就送来。好的，我这就送来。A: A: 谢谢，你真好。谢谢，你真好。B: B: 不客气，不客气，我很乐意为您效劳我很乐意为您效劳。祝您做个好梦。祝您做个好梦。English ScriptA: Housekeeping. May I come in?B: Come in, please.A: Good evening, maam. May I do the turn-down service for you?B: Sure. Could you tidy the bathroom first? Ive
17、just taken a bath, and its quite a mess.A: Certainly, maam.B: Is there anything else I can do for you, maam?A: Well, can I have a pillow and two towel?B: Ill send it to you right away./ Ill bring it to you immediately.A: Thank you. You are so nice.B: Im at your service, maam. Have a good/nice dream.
18、cleanVC VD ODMUR LSG VIP DNDVII. SupplementVacant CleanVacant DirtyOccupied DirtyDo Not DisturbMake Up RoomVery Important GuestLong Staying Guest空房走客房未做住房请勿打扰请即打扫重要客人长住客VI. Act it Out.Make a dialogue by yourselves and act them out.Entertainmentsong Rhythm Of The Rain Listen to the rhythm of the fall
19、ing rain倾听着那洒落的雨的旋律Telling me just what a fool Ive been好象在说,我是个傻瓜I wish that it would go真的希望一切就这样过去and let me cry in vain让我无望地哭泣And let me be alone again让我再次变得孤独失意V. Reinforcement 加强训练2. DialogueA: Housekeeping. May I come in?B: Come in, please.A: Im sorry to bother you. May I do the turn-down service for you?B: No. Im busy right now.A: When would you like me to come back?B: Im not sure.A: You can call the front desk when you want your room done.B: OK. Thank you.A: You are very welcome. Im always at your service.
