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1、跟膛宿店粥慈懈溜蛇内锈回黔廖悉简逸桌烤把统腆壕线浩沏涟拖尸姓皋佐美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义Bank of America Human Resources Organization Transformation Framework美国银行人力资源组织变革框架美国银行人力资源组织变革框架China Construction Bank圃金终幌淖扭晾曙隶磨隋悟堕某葫固铆束砒活杏使牵多晚燥梗别咸瞬报怪美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义Confidential and Proprietary materials. For use
2、by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。What Sets Us Apart: Our Culture Drives Performance我们的独特之处：企业文化是绩效的动力我们的独特之处：企业文化是绩效的动力Through the strength of our culture, the
3、Bank has evolved into a nimble and entrepreneurial organization, where client and customer, service, teamwork and coaching, integration, creativity, process excellence and disciplines of our core competencies are rewarded. These values are reinforced by the consistency and collective experience of o
4、ur senior management team.美国银行凭藉强大的企业文化，已发展成为一个敏捷和具有创业精神的机构，坚持以客户为中心，奉行服美国银行凭藉强大的企业文化，已发展成为一个敏捷和具有创业精神的机构，坚持以客户为中心，奉行服务、团队合作和辅导、整合、创造性、流程卓越和核心业务能力原则的价值观。高级管理团队的一致性和务、团队合作和辅导、整合、创造性、流程卓越和核心业务能力原则的价值观。高级管理团队的一致性和集体经验更是巩固了这些价值观。集体经验更是巩固了这些价值观。Client and Customer focus/ Business IntegrationRevenue Produ
5、ctivity/ Organic Profitable GrowthRigorous Expense ManagementBalancing Risk and RewardCapital Efficiency/ ManagementProcess Driven and Measurement Focus(1/1/01 12/31/04)-50%0%50%100%150%200220032004$239$174$132$117$109$100Jan 1, 20012001% Return / 收益率收益率2001年年1月月1日日25th Percentile第第25百分位数百分位数Median中
6、位数中位数75th Percentile第第75百分位数百分位数90th Percentile第第90百分位数百分位数Total Shareholder Return Financial Services Peer Group总股东收益总股东收益金融服务同业分布图金融服务同业分布图关注客户关注客户/业务一体化业务一体化营业收入率营业收入率/内生性可赢利增长内生性可赢利增长严格的费用管理严格的费用管理均衡风险和收益均衡风险和收益资本效率资本效率/管理管理以流程为驱动力，以考核为中心以流程为驱动力，以考核为中心溅偶隋幌梧腐承画蕊率逼固稠定供湘缉匝抿住娜苍恤位墩堑汝霹雪否堑亨美国银行人力资源组织变革
7、框架（讲义美国银行人力资源组织变革框架（讲义1Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Bank Of America Organization Structure美国银行的结构美国银行的结构Bank
8、 of America美国银行美国银行Global Technology Services and Fulfillment全球技术、服务及业务实现部Global Quality and Productivity全球质量及生产率处Global Consumer & Small Business Banking全球个人及小型企业银行业务部Global Wealth & Investment Management全球财富及投资管理部Global Corporate and Investment Banking全球企业金融及投资银行部Global Human Resources全球人力资源部Globa
9、l Risk全球风险部Global Corporate Planning & Strategy全球企业规划及战略部Finance财务部晕妖情社阉咱洁实彬葬恼囱汽伺十澜赌示标似燥堪吟券笼秀贾独坷鳞彻翅美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义2Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporati
10、on. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Ken LewisChief Executive OfficerLiam McGeeGlobal Consumer & Small Business BankingGreg Curl Global Corporate Planning & StrategySteele Alphin Global Human ResourcesAl de MolinaChief Financial OfficerAmy BrinkleyGlobal RiskBarbara DesoerGlobal Te
11、chnology Service & FulfillmentGene TaylorGlobal Corporate & Investment BankingWest DivisionBrian MoynihanGlobal Wealth & Investment MgtSouthwest DivisionEast DivisionNortheast DivisionCommunity DivisionCard ServicesConsumer Real EstateE-Commerce & ATMSales & Service ExecutionPremier Banking & Invest
12、mentsPrivate BankFamily Wealth AdvisorsGlobal Wealth & Investment Mgt Products GroupColumbia Management GroupNY Stock Exchange SpecialistSales & Service ExecutionWealth & Investment Management, NYGlobal Commercial BankingGlobal Investment BankingGlobal Treasury ServicesBank of America Securities, Gl
13、obal MarketsLatin AmericaEMEA & AsiaSales Performance & CreditGlobal Consumer & Small Business TechnologyGlobal Wealth & Investment Mgt TechnologyCapital Markets & Wholesale Banking TechnologyCorporate Staff Support TechnologyNetwork Computing Group, CCB InitiativeService & Fulfillment OperationsEnt
14、erprise Initiative DeliveryCorporate Info Security & Business ContinuityCorporate WorkplaceEnterprise TransitionGlobal Quality & ProductivityGlobal Consumer & Small Business Banking RiskGlobal Wealth & Investment Management RiskGlobal Corporate & Investment Banking RiskEnterprise Market Risk & Enter
15、prise Credit RiskLegal Department & Operational RiskGeneral AuditorCompliance Risk ManagementCorporate SecurityFinance Operations & Supply ChainCorporate InvestmentsChief Accounting OfficerTreasuryInvestor RelationsCorporate Financial AnalysisCCB Strategic AssistanceGlobal Consumer & Small Business
16、Banking HRGlobal Wealth & Investment Management HRGCIB, Corporate Planning & Strategy, CFO HRGTS&F, Risk, Q&P HR, Staffing PracticesLearning & Leadership DevelopmentCompensation, Benefits, HR Service DeliveryStrategic Staffing InitiativeCorporate DiversityGlobal Marketing & Corporate AffairsMarketin
17、g臂曼崩泛沸厢儿受居轴姐渍妇浙涧嫁吴捣萝椽杏烹贤渡孰河黄究闰武客袁美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义3Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Matrix Mana
18、gement vs. Hierarchy Management矩阵式管理与分级管理矩阵式管理与分级管理Functional Leaders/Executives are dotted lined to LOB Executive and solid lined to head of Function集团职能部门主管/经理与业务线主管之间的连线是虚线（间接上下级），与职能部门负责人之间的连线为实线（直接上下级） Global Technology, Service & Fulfillment技术，服务及业务提供部Quality and Productivity质量与生产率部Finance财务部G
19、lobal Risk Management全球风险管理部Global Human Resources全球人力资源部Business Finance Officer业务部财务经理Technology Exec 技术主管Risk Exec 风险主管Q&P Exec质量与生产率部经理HR Exec 全球人力资源部经理Global Consumer & Small Business Banking全球个人和小型企业银行业务Global Corporate and Investment Banking全球机构和投资银行业务HR Exec 全球人力资源部经理Business Finance Officer
20、业务部财务经理Technology Exec 技术主管Risk Exec 风险主管Q&P Exec质量与生产率部经理HR Exec 全球人力资源部经理Global Wealth & Investment Management全球财富和投资管理业务Business Finance Officer业务部财务经理Technology Exec 技术主管Risk Exec 风险主管Q&P Exec质量与生产率部经理翻瘴腥锋莉与烦墟敌痹嘘韭届荣仪炭惹绒裴雀纫瓷恼等并启聊记献怠凶摇美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义4Confidential and Proprietary
21、 materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Matrix Management Relationships Global Consumer and Small Business BankingKen LewisCEOLiam McGeeGlobal Cons
22、umer & Small Business BankingGlobal Corporate Planning & StrategyGlobal Human ResourcesChief Financial OfficerGlobal RiskGlobal Technology Service & FulfillmentGlobal Corporate Investment BankingWest DivisionGlobal Wealth & Investment ManagementSouthwest DivisionEast DivisionNortheast DivisionCommun
23、ity DivisionCard ServicesConsumer Real EstateE-Commerce & ATMSales & Service ExecutionPremier Banking & InvestmentsPrivate BankFamily Wealth AdvisorsProducts GroupColumbia Management GroupNY Stock Exchange SpecialistSales & Service ExecutionGlobal Commercial BankingGlobal Investment BankingGlobal Tr
24、easury ServicesBank of America Securities, Global MarketsLatin AmericaEMEA & AsiaSales Performance & CreditGlobal Consumer & Small Business TechnologyGWIM TechnologyGCIB TechnologyStaff Support TechnologyNetwork Computing GroupService & Fulfillment OperationsEnterprise Initiative DeliveryCorporate I
25、nformation Security & Business ContinuityCorporate WorkplaceEnterprise TransitionGlobal Quality & ProductivityGlobal Consumer & Small Business Banking RiskGWIM RiskGCIB RiskEnterprise Market & Credit RiskLegal Department & Operational RiskGeneral AuditorCompliance Risk ManagementCorporate SecurityFi
26、nance Operations & Supply ChainCorporate InvestmentsChief Accounting OfficerTreasuryInvestor RelationsCorporate Financial AnalysisCCB Strategic AssistanceGlobal Consumer & Small Business Banking HRGWIM HRGCIB, CFO, Corporate Planning & Strategy HRGTS&F, Risk, Q&P HR, Staffing PracticesLearning & Lea
27、dership Dev.Compensation, Benefits, HR Service DeliveryStrategic Staffing InitiativeCorporate DiversityGlobal Marketing & Corporate AffairsMarketingRisk ExecGlobal Consumer & Small Business BankingLearning ExecGlobal Consumer & Small Business BankingCompensation ExecGlobal Consumer & Small Business
28、BankingBusiness Finance OfficerGlobal Consumer & Small Business BankingTechnology ExecGlobal Consumer & Small Business BankingGlobal Consumer & Small Business BankingHuman Resources ExecGlobal Consumer & Small Business BankingQ&P ExecGlobal Consumer & Small Business Banking对烽钳诽雨栈树验食篷秧臃吵饮炮陇诗狐棵氧勋总粒悟兔劫
29、薄读戍似欢院美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义5Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Global Consumer and Small Business Ban
30、king 全球个人和小型企业银行业务部全球个人和小型企业银行业务部 Matrix Management Relationships 矩阵式管理关系矩阵式管理关系Q&P ExecGlobal Consumer & Small Business BankingKen Lewis首席执行官质量及生产率主管全球个人和小型企业银行业务部全球质量及生产率部人力资源主管全球个人和小型企业银行业务部Liam McGeeGlobal Consumer & Small Business Banking销售及服务执行部Global Consumer & Small Business TechnologyGlobal
31、 Consumer & Small Business Banking Risk培训主管全球个人和小型企业银行业务部薪酬主管全球个人和小型企业银行业务部业务部财务主管全球个人和小型企业银行业务部全球个人和小型企业银行业务部全球集团计划及战略部全球人力资源部财务总监全球风险部全球技术服务及业务提供部全球企业金融及投资银行业务部全球财富及投资管理部东部分部西南分部西部分部东北分部社区分部银行卡服务部个人房地产部电子商务及自动取款机部销售及服务执行部高端银行业务及投资部私人银行家庭财富顾问部产品部哥伦比亚特区管理组纽约股票交易所业务员全球商业银行业务部全球投资银行业务部全球理财服务部美国银行证券部全球
32、市场组拉丁美洲部欧洲、中东、非洲及亚洲部销售绩效考核及信用部技术主管全球个人和小型企业银行业务部全球财富及投资管理部技术组全球企业金融及投资银行业务部技术组员工支持部技术组网络计算部服务及业务提供部企业级业务项目实施部集团信息安全及业务连续性保障部集团工作场所部企业转型部风险主管全球个人和小型企业银行业务部全球财富及投资管理部风险组全球企业金融及投资银行业务部风险组企业市场风险部及信用风险部法律部及营运风险部总审计师合规风险管理部集团安全部财务及供应链管理部集团投资部总会计师司库部投资者关系部集团财务分析部中国建设银行战略援助组全球财富及投资管理部人力资源组全球企业金融及投资银行业务部、财务总
33、监、集团计划及战略部人力资源组全球理财服务及财务部、风险部、质量及生产率部人力资源组、员工招募组培训及领导能力培养部薪酬、福利、人力资源服务提供部战略性人才项目组集团多元化部全球营销及公司事务部营销部减扔沈拷据卞卸惜痢副火综狰际松荣蜂皆赖刽祝蛊浊氖第趾版姿欲倾弃萨美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义6Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contrac
34、t. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Matrix Management Relationships Global Consumer and Small Business BankingGlobal Consumer & Small Business BankingLiam McGeeWest DivisionSouthwestDivision Community DivisionEast DivisionNortheastDivisionDistribut
35、ionBankingCentersInternet& ATMService & Fulfillment OpsHuman ResourcesLegalFinanceCIOCorporateCommunicationsSupportQuality & ProductivityRiskBrandCard ServicesSales & Service ExecutionConsumerReal EstateMarketingProducts / ProcessesE-Commerceand ATMConfidential and Proprietary Materials. For use onl
36、y by China Construction Bank and Bank of America personnel. See applicable contracts.叭弄痈蚀侠父蓉诵莉姬侣撬万伤妊剑澜空尤启昼冕喷医哗会烧逻雪浚瘸呛美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义7Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of
37、 America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Global Consumer and Small Business Banking 全球个人和小型企业银行业务部全球个人和小型企业银行业务部 Matrix Management Relationships 矩阵式管理关系矩阵式管理关系全球个人和小型企业银行业务部Liam McGee东部分部东部分部西南分部西南分部 西部分部西部分部东北分部东北分部社区分部社区分部分销分销银行业务中心银行业务中心网上银行及网上银行及自动取款机自动取款机服务及业务服务及
38、业务提供部提供部人力资源部人力资源部法律部法律部财务部财务部信息总监信息总监集团传讯部集团传讯部支持支持质量及生产率部质量及生产率部风险部风险部品牌部品牌部银行卡银行卡服务部服务部销售及服务销售及服务执行部执行部个人个人房地产部房地产部营销部营销部制造制造电子商务及电子商务及自动取款机部自动取款机部Confidential and Proprietary Materials. For use only by China Construction Bank and Bank of America personnel. See applicable contracts. 保密资料。仅供中国建设银行
39、和美国银行人员使用。详见对应合同。装鸭脯叁记淬姻渣卓队皋狂彦添币婚兜寺灾朝镁痉妈哮镀惫唉擦淆挛离针美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义8Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见
40、对应合同。Global Human Resources as an Enabler 全球人力资源作为公司推动器 HR Vision HR愿景愿景Enable the company to drive revenue and achieve business objectives by attracting, developing and retaining world-class talent and by proactively advancing and defending the Companys interests and reputation globally. 通过吸引、培养和保持
41、世界水准的一流人才，并通过积极的推进和维持公司的全球利益和声誉，帮助公司盈利，实现业务目标。HR Mission HR使命使命Accelerate the organizational and people capabilities of the businesses we support so they can execute on their revenue growth, customer delight and operational excellence priorities. 加快组织和人才能力，以使他们能推动公司发展，增进客户满意度，实现运营卓越。Core Processes:核
42、心流程：核心流程： Staffing;员工选用Communication & Leadership;沟通和领导力Performance Management; 绩效管理Associate Development;员工培养Recognition & Reward;评估和奖励Talent Management 人才管理幼帕虐鹊撂稻尘豺离隋冉飘舜霍典淤椎狙泅猾钢叶抿隙开卑勋藏捌衫渔插美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义9Confidential and Proprietary materials. For use by China Construction Bank
43、and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Culture文化文化Values价值观价值观Leadership Model领导力模型领导力模型Staffing员工选用员工选用 Defined strategy to hire, place, and promote people with the right capabilities to help
44、the organization gain competitive advantage.确定员工雇佣，任用和晋升的战略，以帮助组织获得优势竞争力。 Associate Development员工培养员工培养 Ensure learning & development opportunities to maximize current associate performance and future potential. Improve associate capabilities in critical skills.确保学习和发展机会，以使员工现有业绩和未来潜力最大化。增强员工关键技能的掌握
45、能力。 Performance Management绩效管理绩效管理Clearly defined roles and expectations. Focus associates on the behaviors that contribute to achieving desired results. 明确定义工作内容和预期目标。使员工注重那些能够达成预期结果的行为。 Reward & Recognition奖励与评估奖励与评估 Align performance measures and incentives to re-enforce desired associate behavio
46、rs.使绩效考核和奖金挂钩，以加强预期员工行为。Communication & Leadership沟通沟通和领导力和领导力 Provide vision & directionCoaching & FeedbackAssociate engagement & alignment提供前景和方向指导及反馈，员工参与和联合。Talent Management人才人才管理管理 Defined talent strategy tied to business needs that ensures the best people in our most critical positions. Tacti
47、cs to build benchstrength, focusing on developing our high potential talent 根据业务需求明确人才战略，保证优秀人才担当重要职位。建立战术优势，侧重培养有潜力的人才。Products & Services: “What we do”产品和服务：“我们做了什么”道呸刚踩耿馋划括针奢茫瞳独气篡吾咀传府腾节啊爱草悄炮督华巧敏篆价美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义10Confidential and Proprietary materials. For use by China Construc
48、tion Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Human Resource Framework 人力资源的框架结构Future/StrategicFocus未来未来/策略的焦点策略的焦点Management of Strategic Human Resources策略性人力资源的管理Processes进程进程People人员人员Da
49、y-to-Day/Operational Focus每天每天/运营焦点运营焦点Management ofHuman ResourcesInfrastructure人力资源基础结构的管理Management ofEmployeeContribution员工贡献的管理Management ofTransformation andChange转化和变化的管理Role/Cell角色角色/单元单元Deliverable/Outcome可可交付的交付的/结果结果Metaphor比喻比喻Activity活动活动StrategicHumanResources策略策略性人力资源性人力资源ExecutingStr
50、ategy执行策略Strategic Partner战略合伙人Aligning HR &Business Strategy:“OrganizationalAlignment”审核人力资源&商业战略“组织结盟”TransformationAnd Change转转变和变化变和变化Creating aRenewedOrganization建立一个更新的组织Change Agent变化代理商ManagingTransformation& Change:“Ensuring CapacityFor Change”管理转变&变化“保证变化的容量”EmployeeContribution员员工贡献工贡献Inc
51、reasingEmployeeCommitment& Capability提高员工的敬业态度&工作能力EmployeeChampion员工冠军Listening &Responding to Employees:“Providing Resources toEmployees”倾听&回复员工的意见：“为员工提供资源”Human ResourcesInfrastructure人人力资源的基础结力资源的基础结构构Building anEfficientInfrastructure建立一个高效的基础结构AdministrativeExpert行政管理专家Reengineering HR Proces
52、ses:“SharedServices”重新设计人力资源的进程：“共享的服务”峪膏尼悟身零恋砷陶赚啄镍郧戌掷挚乘郸嚎梦会孵争车吝更矽镣梁溪英越美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义11Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密
53、资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Architecting and Driving Enterprise Change策划和促使企业的变化Steps步骤步骤I.Define定义定义II.Measure衡量衡量III.Analyze分析分析IV.Improve改善改善V.Control控制控制Tools工具工具 STAR Model STAR模式模式MBF, Pareto, FMEA (risk analysis), Cause & Effect, Process Maps, Etc.基于事实的管理基于事实的管理MBF、帕累托原则、帕累托原则Pareto、失效模式及、失效模
54、式及后果分析后果分析FMEA（风险（风险分析）、原因分析）、原因&效果、效果、进程图示等等）进程图示等等）Project Plans项目策项目策划划Control Charts控制控制图表图表Throughout theChange ProcessThe manager mustTirelessly:在贯穿整个的变化进程中，管理者必须不知疲倦地：Contact联系Communicate沟通Engage Others从事其它事务勋赛匙呐蚕丫纲做甲技谍瓢稗三婆群误差将雕淀怨抄侯活辖僳否潘稚钟燕美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义12Confidential and
55、Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Best Place to Work 最好的工作地方Working Mother magazine职业妇女杂志Chooses Bank of America as one of 100 Bes
56、t Companies for Working Mothers.选定美国银行作为100家最适合妇女工作的公司。Hispanic Magazine西班牙杂志Names Bank of America one of the top 100 companies in the U.S., citing business and job opportunities for Hispanic Americans. 在业务经营和为拉丁族裔美国人提供工作机会方面，美国银行被提名为100家顶尖美国公司之一。Diversity Inc. Magazine Diversity Inc.杂志Recognizes Ba
57、nk of America as one of the Top 50 Companies for diversity.在多元化方面，美国银行被评为50佳公司。Fortune Magazine财富杂志List of Global Most AdmiredCompanies has Bank of Americaranked #4 in the industry category.美国银行列于全球最受推崇公司名单之上，在同行业之中位列第四。好陪被译长剪版矗击芥伯纽弧年暑炔计蛙橇冉溺奴啄瘩继颧现片盐坤唯倒美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义13Confidential
58、 and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Organization Transformation组织变革组织变革堰宿色臃专堆故肇刽枷铱观镐漂吩傅颊辗涯盒舶英咨啊伐祈棠恃璃流沛彩美国银行人力资源组织变革框架（讲义美国银行人力资
59、源组织变革框架（讲义14Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Partners with the Business and Function to align Business Strategy
60、with Organizational transformation 与业务和职能部门建立合作关系，使公司商业战略和组织变革相适应Partners with the Business and Function to identify competencies, skills and success profiles for the key roles;与业务和职能部门建立合作关系，确定 岗位所需上岗资格、技能和成功要素Partners with the Business and Function to architect and drive the change across the ente
61、rprise including alignment of roles and responsibilities与业务和职能部门建立合作关系，在全公司规划实施改革，包括将岗位和承担的责任进行调整Creates Job Profile and Description 建立职位描述及职位要求Determine specific impact analyses of the transition to the new model on the existing organization, roles, people and responsibilities 在转换到 新模式后，对现有组织，岗位，人员
62、以及责任方面造成的影响进行分析Crafts organizational chart of “To Be” environment 草拟改革后的组织框架Assist in selecting the right talent for the roles 协助选择 岗位合适人选Develops assimilation and on-boarding plan for associates in new role 为调换到新岗位的员工提供适应计划Provides the framework, processes and tools to drive performance assessment/
63、management for associates in role为在岗员工提供绩效评估/考核框架、流程、工具Provides leadership development and talent management framework and guidance提供领导培训、人才管理框架及指导原则Determines right compensation levels and mix for role 为岗位设定合适的薪酬范围和薪资组合HRs Role in the Transition the partnership model 转换中人力资源部起到的作用合作模型转换中人力资源部起到的作用合
64、作模型靖漂憨戮省役着胶介概纶玲晕斯乃缉搁牛哇勘展采吉母嫌甘邻面畜龟莱写美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义15Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Strategy
65、发展战略发展战略Structure 结构结构Management Systems & Processes管理系统及操作流程管理系统及操作流程People Capability员工能力员工能力Metrics & Rewards考核及激励考核及激励Framework for Architecting and Driving Change The Star Model变动管理构架及促进框架星型模型变动管理构架及促进框架星型模型Culture文化文化Fit among these elements produces effectiveness将上述各要素进行合理搭配以提高效力将上述各要素进行合理搭配以
66、提高效力碎赖咏匿兢链掐宽浊曼跪守浑阁扣捂琉陀嘶鞠跋财痘俄萌悬惋诛搭摘齿界美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义16Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。What Ke
67、y Aspects Do We Assess When Analyzing Organization Effectiveness? 分析组织有效性时应关注什么关键问题？分析组织有效性时应关注什么关键问题？Metrics & Rewards 考核及激励考核及激励Accountability Measures 工作责任度量Alignment of Compensation 与工资福利调整挂钩Results/Behaviors Reinforced强化工作结果与表现People Capability 员工能力员工能力Key Leaders 主要负责人Skills Matrix 技能组合Right f
68、it vs. Core Competencies合理安排与提高核心竞争力比较Learning/Development 学习和发展Mgmt Systems & Processes管理系统及操作流程管理系统及操作流程Horizontal/Core 横向管理/核心管理Information & Technology 信息技术Processes Built-out 过程扩建Customer Aligned 与客户一致Functioning at Six Sigma 按照六西格玛原则运作Structure 结构结构Clear Accountability 工作责任明确透晰Lateral Integrat
69、ion 横向联合Focus 关注重视Efficiency 注重效率Strategy 战略战略Business Direction/Value Drivers 商业发展方向/价值驱动External Marketplace Realities 外部市场实际情况Face Validity 表面效度 Face Real Need 工作面真实需求Learn about whats working or not working掌握了解什么起作用或不起作用恒武厚碘颤皱细立绕奎须摆吁礼竞棵毒邓乃跑华早曳彬亏免郝胀谁衙梁诫美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义17Confiden
70、tial and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。Utilizing the DMAIC model for project execution使用使用 DMAIC 模型方法进行项目实施模型方法进行项目实施Steps/Del
71、iverables步骤步骤Phase阶段阶段Define定义定义Measure衡量衡量Analyze分析分析Improve改进改进Control控制控制Timeframe时间表时间表Gather VOC Understand critical success factor收集VOC资料信息了解关健的成功促成因素Stakeholder analysis利益相关者分析Project scope and planning项目实施范围及计划安排Conduct initial risk assessment 期初风险评估Develop project charter and signoff by sta
72、keholder制定项目规章及利益相关者规章签署Current state assessment Roles and skills, compensation, performance and measurement, organization, management systems and processes当前状况评估职能及各项技能，薪酬，绩效及其度量，机构，管理系统和业务操作流程评估Share experiences/best practices on BAC models and processes经验共享/BAC模型最佳操作流程Identify pilot opportunities
73、确认试点机遇Complete audience impact analysis完成听众效用分析Complete fit/gap analysis完成适合分析及缺口分析工作Complete design options using star model, provide target environment for pilot sites使用星型模型完成选择设计工作，为试点场所提供目标环境Complete process impact analysis完成过程效用分析Develop pilot plan制定试点计划Signoff deployment plan by stakeholder利益相
74、关者签署部署计划Conduct audience/system/process readiness review就观众，系统方案和实施过程方面进行回顾Develop communications plan and materials制定交流沟通计划和相关材料准备Develop control metrics制定控制管理指标Complete success metrics完成成功度量方案Document lessons learned记录经验教训Conduct Stakeholder Approval / Final Acceptance 实施利益相关者确认/ 最终验核接受Implement p
75、ilot site using star model 使用星型模型进行试点运作琴莆袋冒宴虽庸蛙以律镶错哭闻炔涪维逗嗽腿量倚说巧看敏婿罪苗刺釜呸美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义18Confidential and Proprietary materials. For use by China Construction Bank and Bank of America personnel only. See applicable contract. 2006 Bank of America Corporation. All rights reserved. 保密资料。仅供中国建设银行和美国银行人员使用。详见对应合同。妻珠惩志啸资奄弹怖啄司葛椿哮粱咐纬郑侯仅贡宠砸濒鳃荔串址芦伸耍乙美国银行人力资源组织变革框架（讲义美国银行人力资源组织变革框架（讲义19
