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1、 2005 Avaya Inc. All rights reserved.Communication that enables businessCommunication that enables businessAdela BuciuConsultant DNA SOLUTIONS19 November 20082 2005 Avaya Inc. All rights reserved.Who we are?DNA Solution is a leading provider in mission critical business infrastructure serving over 3
2、00 customers in Romania Since 1998, when DNA Solution was founded, we continuously improved and extended our solution portfolio by adding new products and new professional services while maintaining our high level standards stated by our quality system according with international challenges3 2005 A
3、vaya Inc. All rights reserved. What we do?In order to ensure the highest technological level solutions, DNA Solutions is Business Partner for important global leaders in technology such asAvaya, as well asExtreme, Teleopti, Tandberg, Verint, ASCAnd others4 2005 Avaya Inc. All rights reserved.In addi
4、tion to our range of products, we offer a comprehensive selection of services.ConsultingSales Support Implementation Technical SupportMaintenance Training24 x 365 Help DeskSoftware integration, development, customization, setup & roll-out5 2005 Avaya Inc. All rights reserved.Your Current NetworkYour
5、 Current NetworkMulti-site?# of locations# of users / location & types of usersInter & intra-site data infrastructureMultiple vendor telephony platforms?Degree of interdependence among locationsSupport for remote locationsKey Communications Applications?Customer ContactVoice MessagingMobilityBusines
6、s Continuity?Failover provisionsOptions for remote workers6 2005 Avaya Inc. All rights reserved.Profitable revenue growth from sustained competitive advantageReturn on capital, assets, investment, Cost reduction, productivity, efficiencyBusiness agilityManage riskSuperior customer responsivenessAcce
7、lerating business processesMobility, teleworking, distributed operationsEase of useRapid, flexibledeploymentSecurity, privacyClear ROIInvestment protectionAdherence to IT standardsDeployment choices: on-premise, managed, hosted, mixedScalable, secure,reliable, manageableLOBImperativesCEOImperativesI
8、TImperativesEnterprise Business Enterprise Business ImperativesImperatives 2005 Avaya Inc. All rights reserved.AVAYA IP TelephonyAVAYA IP Telephony8 2005 Avaya Inc. All rights reserved.Avaya IP Telephony SolutionsRich, Distributed, Secure Communications FoundationModular, open standards based archit
9、ectureDelivering communications capabilities across any network and any deviceEvolving smoothly while leveraging existing investmentsTargeted communications solutions for branch/store, small and midsize business, enterprise, service providers, other markets IncludesAvaya Communication ManagerAvaya S
10、IP Enablement ServicesAll Avaya S8XXX Servers, GXXX gateways Avaya MultiVantage ExpressAvaya IP OfficeAvaya Distributed OfficeAvaya Quick EditionManagement ApplicationsWired and Wireless hard and soft clientsContactCentersCustomerCustomerSatisfactionSatisfactionCEBPIntelligentIntelligentProcessesPro
11、cessesIP TelephonyVoice-GradeVoice-GradePerformancePerformanceProductivityProductivityUnified CommunicationsFoundation9 2005 Avaya Inc. All rights reserved.Addressing All Types of Locations & ArchitecturesOffering the Transition to IP at Your Path, Pace, and ChoiceMobile workerUnified Communication
12、IP Softphone, Speech accessIP LAN/WANFirewallSecurityMedia Encryption, QoSLegacy PBXGateway, extend to IPAdd applicationsSmall officeQuick EditionIP OfficeIP phonesSmall-office gatewaysCentralized Communications ApplicationsCommunication Manager, MultiVantage ExpressMediaGatewaysMediaServersApplicat
13、ionServersTraditional Avaya DEFINITYConvert to media gateway over IPSignificant investment protectionBranch officeDistributed Office, IP Office, Survivable media gatewaysIP phones, Wireless 802.11, Pocket PCHome officeIP Office, IP Softphone,At-home agent, VPN phoneVPN10 2005 Avaya Inc. All rights r
14、eserved.Main Data CenterRoom #1Room #2Backup Data CenterESS / LSP server1.Preserve control from Primary ServerHot-standby serversMultiple IP interfaces with hot-standby redundancyGateway WAN backup, PSTN overflow, modem dial backupLink bounce recoveryHigh Availability “built-in” without ComplexityWh
15、ile Providing Multi-Level Business ContinuityPrimary hot-standby servers99.999% availability = less than 5mn down time per year3.Local SurvivabilityStandard or Enhanced Includes Peripherals2.Protect Against DisastersESS Enterprise Survivable ServersPSTNIntelligentOverlay4.Minimize DisruptionHot-stan
16、dby Dial Plan TransparencyESS Auto Return to Main Connection Preserving for auto failover & fallback Local Source Announcement & Music11 2005 Avaya Inc. All rights reserved. Offering A Range Of SolutionsSmall to Mid45036,000(12K IP)20120289002400Location Size / Stations / Seatsi40 up to 40 stationsI
17、120Up to 120 stationsLarge EnterpriseQuick EditionIP OfficeDistributed Office360Avaya Communication Manager (ACM)SOEUp to 28 sta406, 412, 500Up to 360 staS8300Up to 450 stationsS8400Up to 900 stationsS8500/MV ExpressSimplex serverUp to 2400 stationsS87xx Duplex server up to 36,000 stations Common Fe
18、ature Functionality Modular, scalable, secure, available Architecture SIP support options Premier contact center platform Optimized for Branch SIP-based Key Plus PBX Features Central Admin Easy to Deploy and Manage Server-less, Peer to Peer Local Productivity Applications Standard Business Features
19、Local Applications Broad choice of TDM or IP endpoints Ideal for Small Networks12 2005 Avaya Inc. All rights reserved.Avaya Communication Manager PortfolioServersCommunicationDevicesS8720 High ReliabilityCommunication ServerS8500 /MultiVantage Express SimplexCommunication ServerS8300 / S8400Embedded
20、Communication ServerStandaloneor SurvivableServersG450/G700Stackable Gatewayfor medium officesG250Branch Gatewaysfor very small officesG650High-Density GatewayG350Branch Gatewayfor small officesCommunication Manager SoftwareG860High-Density Trunk GatewayIG 550 Integrated Gateway for Juniper Routers
21、96xx Series - H.323 / SIP; 16xx Series Value priced36xx Series WirelessUnified Communications - Mobility SolutionsExtension to Cellular, Softphones, Clients SWIntegrated Management SuiteServicesNetwork AssessmentsSMB & Branch SolutionsCM SolutionsIP Phone AppsN/W ReadinessEmprix Performance Assuranc
22、eSoftware Support + UpgradesProactive IP SupportRemote Mgd Services for IPTIP Converged ServicesMediaGateways13 2005 Avaya Inc. All rights reserved.Avaya Distributed Office Features Key system plus PBX features Low cost, 1600 Series IP phones that support key features (LEDs) Applications Productivit
23、y applications included SIP Applications, Endpoints, Networking, Architecture Deployment and Scalability Easy to deploy and scale Branch continuity, not dependent on WAN health Management Centralized Management to lower TCOSIPSIP Enablement ServicesDistributed OfficeDistributed OfficeDistributed Off
24、ice14 2005 Avaya Inc. All rights reserved.Avaya Distributed Office Network Data CenterSIPIntegrated ManagementIM, Presence, Dial Plans, Routing Feature engine Gateway Voice Mail + AA CTI SIP Proxy/Registrar up to 40 phonesOptionalOptionalSIPSmall BranchesMedium Branches Feature engine Gateway Voice
25、Mail + AA CTI SIP Proxy/Registrar up to 120 phones15 2005 Avaya Inc. All rights reserved.Avaya Key Strengths in IP Telephony Depth and breadth across the product line software, gateways, endpoints, applications, services Large, loyal installed base with strong migration program Market-leading scale,
26、 security and high availability Accelerating adherence to open standards, e.g. SIP Compelling branch and mid market solutions Strong partnerships and ecosystem Strong global footprint16 2005 Avaya Inc. All rights reserved.Avaya Reliability is ImportantAvaya Intelligent Communications are highly reli
27、able Exceeds Five 9s of Reliability = 5 minutes a year. A broken phone is a big deal to healthcare17 2005 Avaya Inc. All rights reserved.Avaya AdvantagesComprehensive, proven software, systems, services for the entire enterpriseSimple migration to IP Telephony at customers path, pace and choiceSuper
28、ior investment protection, practical evolution to the future#1GloballyWorldwideavailability 2005 Avaya Inc. All rights reserved.Introducing: Introducing: AvayaAvaya Contact Center Contact Center19 2005 Avaya Inc. All rights reserved.Today: The Agent is Today: The Agent is at the Service of the at th
29、e Service of the CustomerCustomerBusinessApplicationsData and IntelligenceBusiness Processes, Rules and Routing EngineCustomerVoicePortalWebSelf-ServeInteractionCenterInteractionCenterFinance, Logistics, ProductSpecialistSupplierBranchOfficeResidentExpertRegionalRepProductSpecialist20 2005 Avaya Inc
30、. All rights reserved.Tomorow: The Tomorow: The Enterprise Ready to Enterprise Ready to ServeServeBusinessApplicationsData and IntelligenceBusiness Processes, Rules and Routing EngineCustomerVoicePortalWebSelf-ServeSIP and Communications ServicesInteractionCenterFinance, Logistics, ProductSpecialist
31、SupplierBranchOfficeResidentExpertRegionalRepProductSpecialist21 2005 Avaya Inc. All rights reserved.The Extended The Extended Contact CenterContact CenterConnecting and Simplifying Customer ServiceConnecting and Simplifying Customer ServiceMulti-locationIP TelephonyCRM and Enterprise Applications M
32、ultivendorWebE-mailVoice and IP TelephonyMultichannelRemote Agents22 2005 Avaya Inc. All rights reserved.CONTACT CENTER CONTACT CENTER TOMORROWTOMORROWFuture Contact CenterWeb-based SOA Open, Pervasive, IT LeverageVoice PortalOffice WorkerRemoteAgentsBranch AgentsFunctional ExpertReportingMultimedia
33、 Policy RoutingCommon ADECommonOAM&PEnterprise DataContact CenterSIP integrationWeb services / SOA extensibilityEnterprise user routingIntegrated application reporting23 2005 Avaya Inc. All rights reserved.New Capabilities in New Capabilities in Customer Service CreatingCustomer Service CreatingHuge
34、 OpportunitiesHuge OpportunitiesEnterprise CentricSingle ChannelVoice ResponseInbound or OutboundIsolated ReportingIndependent CentersOld WayTodays WayCustomer CentricMulti-channelAdvanced Self ServiceProactive ContactBusiness IntelligenceIntegrated Virtual EnterpriseKey question: How to balance bui
35、lding loyalty and managing cost?24 2005 Avaya Inc. All rights reserved.100 years of experience and innovation 20 000 employees in over 50 countries 4,000+ Developer Connection Partners & Global Alliance Partners1 million+ customers 90% of FORTUNE 5003,500+ Avaya Labs patents or patent applicationsSolutionsPartnersServices AvayaCustomerValuecustomer path, pace and choiceAVAYAAVAYA25 2005 Avaya Inc. All rights reserved.Q&ATHANK YOU!
