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1、Jobtitle:BankLobbyManager2 PositionpurposeTypical dutiesPhysical RequirementEquipment and Machines UsedWorking ConditionsReporting relationshipQualificationJobdescriptions3 Position purpose-The purpose of this position is to give efficient service to clients and maintain a safe order in the bank hal
2、l.4 Typical dutiesHelping clients take numbers.Giving clients guidance in how to fill out documentsIndicating the clients how to use the self-service machines.Maintaining the order in the bank hall.5 1 1Physical RequirementHealthy and taller than 175cm.2 2Working ConditionsGood, safe and peace. A li
3、ttle tired.3 3Equipment and Machines Used Self-service machines, printer and quelling machine.Requirements6 Reporting relationship-The bank lobby manager reports directly to the president of the bank. -The bank lobby manager directly controls the order in the bank hall.7 Ability to operate printer,
4、queuing machines and so on.Fluency in mandarin.Familiar with business process.Strong service consciousness.Education: bachelor degree or above. Minimum of 3 months of management training.QualificationCommunicating and human relations skills.ObjectivesContentsContents PageTrainingmethodEvaluationTrai
5、ningprogram9 ObjectivesCommunication skillsSocial etiquette Rules®ulationsMachine operating10 Contents1 1Use the form of animation interpret rules and regulations2 2Perform the actual operation and one-on-one tutoring3 3Take collective teaching method, then conduct scenario simulation to using wi
6、th flexibility11 TrainingmethodsCoachingCasestudyBusinessgamesLettheemployeesknowtheprocessafterthecoachshowsthemhowtooperateit.Gatherthestafftogetherandgivelectures,tellingthemaboutpossibleproblemsandcounter-measureswhentheyworkRoleplayingLetemployeestopretendthattheyarecustomers,thentheycanfurther
7、understandcustomersdemands.Deepentheunderstandingofrelevantknowledgebygamessuchquizcompetitions.12 Evaluation1 1Customerevaluation Let the customer fill out satisfaction survey questionnaire after the end of the service2 2ActualoperationLet employees demonstrate the operation of the machine in order to ensure he knows it.3 3TestWith the test method to check whether the employee is to remember the rules and regulations.Thanks
