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1、文件名称：Procedure for Continual Improvement持續改進程序版本：F文件编号：OP-QA-06第1页共5页編制：郭新剛 審核: Ivan Liu 審核：Ivan Liu 批准：S. Wong職位：Sr.QE位：QA Mgr職位:MR職位：GM文件編制/修訂記錄修訂日期修訂內容摘要版本實施日期2008.12.12對之前E版本的程序進行了全面的修訂及替代.F2008.12.18文件分發範圍gmpmcmrqapjmfepdsthrpespadmpjSAacpuredpOthers備註：文件分發範圍內“”表示未分發的部門“”表示要分發的部門。此文件屬德高科技工業（惠州）
2、有限公司受控文件,任何人非經許可,嚴禁私自影印及用於非工作用途.文件名称：Procedure for Continual Improvement持續改進程序版本：F文件编号：OP-QA-06第2页共5页1. PURPOSE 目的:To provide a general guideline for project teams to conduct continual improvement activities in products, processes quality performance and customer satisfaction. 为项目组持续改善产品、过程品质及提高客户满意
3、度提供指引2. SCOPE 範圍:This procedure is applicable to all the projects in Techco Technology (Hui Zhou). 此程序适用于惠州德高科技的所有项目3. DEFINITION 定義:3.1 QIM Quality Improvement Meeting 品質改善會議4. REFERENCE 參考文件:4.1 OP-QA-21 Management Review Procedure 管理評審程序4.2 OP-QA-07 Corrective and Preventive Actions Procedure 糾正及
4、預防措施程序4.3 OP-QA-22 Internal Audit Procedure 內部審核程序5. RESPONSIBILITY 職責:5.1 Quality Engineer 品质工程师5.1.1 Organize QIM meeting within the project team.组织责任区域内的QIM会议5.1.2 Responsible to prepare the meeting minutes and follow up with related team members to ensure the implementation & effectiveness of im
5、provement actions. 负责准备会议记录，跟进改善行动并确保其执行及有效性。5.2 All QIM team members QIM 成员5.2.1 Rise quality issue and provide data and information within his/her responsible area for improvement. 提出责任区域内的品质问题并提供相关数据资料和信息以便作出改善.5.2.2 Participate in defining objective & target and developing improvement action pla
6、n 参与目标制定和改善行动计划5.2.3 Implement action requirement and decision as agreed in QIM meeting 执行QIM会议确定的行动要求和决定6. PROCEDURE 程序:6.1 QIM team set-up QIM 小组组成The QIM team may include the representatives from the following functional departments (the other functional departments even supplier and customer may
7、 be involved when necessary ):QIM 小组可以包括以下部门的代表(必要时，其他部门甚至供应商和客户也可邀请参加)。6.1.1 Production dept. (PD) 生產部文件名称：Procedure for Continual Improvement持續改進程序版本：F文件编号：OP-QA-06第3页共5页6.1.2 Quality Assurance Department (QA) 品保部6.1.3 Project manage Department (PJM) 項目管理部6.1.4 Production Engineering Department (
8、製造工程部 )(Including PE , IE, TE section )6.2 Quality Engineer initiates QIM meeting for their respective project on regular basis. QIM meeting should be held at least once a month. 品質工程师定期在项目内召开品質改善会议，品質改善会议应每月至少开一次.6.3 The problem should be identified or an area should be selected for improvement at
9、the meeting based on the quality issues provided by team members.在品質改善會議上對小組成員所提出的品質問題進行确認并找出問題發生的根源進行改善6.4 The prioritization of continual improvement activities shall focus on customer impact areas and other critical performance improvement items including but not limited to the following quality
10、activities: 持续改善活动应优先考虑客户和其他至关重要的改善项目,包括但不仅限于以下品质活动：6.4.1 Product/ process quality issue产品/流程品质问题6.4.2 Process capability performance 过程能力表现6.4.3 Customer feedback or complaint 客户反馈或投诉6.4.4 Customer needs and expectations 客户需求和期望6.4.5 Quality metrics/measurement as required by quality management sys
11、tem / Customer/ project management, etc 质量管理体系/项目管理要求的品质测量6.4.6 Internal & external audit results 内部及外部审核结果6.5 A continual improvement activity is to look for regular improvement; the quality non-conformance or issue is to be handled by corrective and preventive action procedure instead of waiting f
12、or the disposal through QIM meeting.持续改进的目的是进行有规律的品质改善，不能等待QIM会议来解决那些需运用纠正和预防措施控制程 序来解决的问题.6.6 Team evaluates the effectiveness and efficiency of the existing process, set an objective/target for improvement for each specific problem by means of quantified values, then identifies and verifies the ro
13、ot causes of the problem. 小组评估目前过程的有效性和效率，为每个特定问题制定量化的改善目标，识别并确定问题的根本原因.6.7 The improvement actions plan should be developed within the team members to prevent the problem from recurring at the meeting and determine the responsibility and completion deadline, etc. 持续改善的会议上制定改善行动计划以防止问题再次发生，并确定责任，完成期
14、限等.6.7.1 The improvement action plan will include short-term & long-term actions when appropriate. 适当时，改善行动计划可包括短期及长期的改善行动.文件名称：Procedure for Continual Improvement持續改進程序版本：F文件编号：OP-QA-06第4页共5页6.7.2The improvement action plan will be revised when necessary at any stage of improvement.必要时，改善行动计划可在任何阶段
15、被修订.6.7.3 The improvement action plan can be addressed in the form of or as part of meeting minutes. 改善行动计划可以是会议记录的形式或作为会议记录的一部分.6.8 The improvement action plan will be filled in the meeting minutes (refer to attachment 1) by quality engineer within the team; it could be in different formats depending on requirements.小组内的质量工程师將會在品質改善会议记录中填寫相關的改善行動方案,(见附录1).根据需要，会议记录 可以是不同的格式.6.9 Team members implement the required actions. 组员按要求执行改善行动.6.10 Improvement actions are to be followed up by the Quality Engineer to make sure the actions can be completed by due
