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1、展会沟通技巧：1.Be interactive.2.弄清客人名字的读法，适当的时候多称呼对方姓名。对方中遇到听不懂的，可以叫对方慢一点，重复，反问对方，不要不懂装懂。3.当客人坐下后，How many time are you available.4.让客人多说，1.和欧洲美国人谈的时候，你可以让客户简单的说一下此行的目的。希望找一些什么样的供给商。2.How can you evaluate your suppliers? 很多客户不愿意直接答复你，因为确实太难了，你可以补充一句, just generally speaking, not the detailed principles.3.
2、Whats your purchasing plan for next season?4假设是零售商：How many stores does your company have?5假设是中间商：Do you distribute your goods only in your domestic market? Or in the whole Europe? Which country is your biggest market? (不能直接问谁是你最大的客户，这样太敏感了。6 在展览会最后一两天的时候，你可以问： What do you think how about the trade
3、show? Did you find everything which you need exactly?5.多用行业术语。如果不懂说明，可以说：We have supplied our products for XXXXX company for 5 years, and XXXX company is quiet satisfied for our quality. So I believe we can meet your quality requirements.这个XXXX公司最好是客户应该知道的，和客户差不多同类档次的，或者高一点点，不要高太多的。6 reliability我们假设
4、能站在客户的角度考虑问题，要让买手觉得你在所有的供给商里面，你是最reliable的，包括质量，价格，长期供货能力等等。确认话意：1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down,please ?4. Could you speak a little more slowly, please?5. You meanis that right?6. Do you mean.?7. Excuse me for interrupting you.招待：1.W
5、ould you like a glass of water?/ how about the black tea?2.Alright, Let me make some, Ill be right back.3.I would like to invite you for lunch today.4.I cant let you pay, it is my treat, you are my guest.5.May I propose that we break for coffee now.6.Excuse me, Ill be right back.7.Excuse me a moment
6、.问好：1.Its a great honor to meet you./ I have been looking forward to meet you.2.We really wish you will have a pleasant stay here.Is this your first visit to China.3.Do you have much trouble with jet lag.机场接客：1.Excuse me, are you Mr. Walton from . pany.2.How do I adress you?3.My name is David, Im fr
7、om. pany, Im here to meet you.4.We have a car over there to take you to the hotel, did you have a nice trip.5.Mr David Smith asked me to come here in his place to pick you up.6.Is there anything you would like to do before we go to the hotel.7.Do you need to get back your baggage.相互介绍1.Let me introd
8、uce myself, my name is David Ma, an international salesman of this company.2.hello, Im David Ma, an international salesman of this company.it is a pleasure to meet you.3.I would like to introduce Mr. Chen. The general manager of our company.4.David, this is Herry, the customer from Canada, Herry, th
9、is is David, a salesman of our company.5. It is my pleasure to talk with you.6.Here is my business card, may i have your business card.7.Im sorry, I cant recall your name, can you tell me how to pronounce your name again.小聊1.Is this your first time to China.2.Do you often come to China on business.3
10、.What kind of Chinese food do you like.4.what is the most interesting you have seen in China5.The weather is very nice.6.What do you like to do in your spare time.7.what line of business are you in8.What do you think about./ What is your opinion9.No wonder youre so experienced.10.It was nice talking
11、 with you.11.Good, that is just what we want to hear.辞别1.Wish you have a pleasant journey home.2.Thank you very much for everything you have done for us juring your stay in China.3.Dont forget to visit me when you are in Fuzhou next time. Have a good journey.预约1.May I make a appointment. Id like to
12、arrange a meeting to disscuss our new order.2.Lets fix the time and the place for the meeting.3.Can we make it a little later.4.Could we make it Sunday afternoon, it would be better for me.5.Would you please tell me when you have time.6.Im afraid I have to cancel our appointment.7.will you change ou
13、r appointment tomorrow at 10 to the day after tomorrow at the same time.8.Anytime except Monday is all right.9.Ok, Ill be here then.市场销售：客户寻问：1.Could I have some infomation about your scope of business?2.Would you like to tell me the main items you export.3.May I have a look at your catologue.4.广交会谈
14、判常用英语Our prices compare most favorably with quotations you can get from other manufacturers. Youll see that from our price sheet. The prices are subject to our confirmation, naturally.我们的价格比其他制造商开价优惠得多。这一点你可以从我们的价格单看到，所有价格当然要经我方确认前方有效。We offer you our best prices, at which we have done a lot busines
15、s with other customers. 我们向你们报最优惠价，按此价我们已与其他客户做了大批生意。Will you please tell us the specifications, quantity and packing you want, so that we can work out the offer ASAP.请告诉我们贵方对规格、数量及包装的要求，以便我方尽快制定出报价。This is the pricelist, but it serves as a guide line only. Is there anything you are particularly interested in.这是价格表，但只供参考。是否有你特别感兴趣的商品？Do you have specific request for packing？ Here are the samples of packing available now, you may have a look.你们对包装有什么特别要求吗？这是我们目前用的包装样品，你可以看下。I wonder if you have found that our specifications meet your requirements. Im sure the prices we subm
