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1、 前台接待常用会话 Rose 就是 Modern Office Ltd.公司的前台，现在我们来看看她是怎样接待来访客人的吧。 Dialogue 1 Mr. Hussein 与 Rose 所在公司的销售经理 Mr. Shelli 预约在11:30会面，看 Rose 怎样接待如约前来的 Mr. Hussein。 ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is. MR HUSSEIN: I have an appointment with
2、 the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. Im from the Gulf Trading Company. ROSE: Let me see.Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. Ill tell the Managers Secretary you are here. MARIA: Mr. Shellis Office. ROSE: Hello Maria, th
3、is is Reception. Mr. Omar Hussein is here. He has an appointment with Mr. Shelli at 11:30. MARIA: Mr. Omar Hussein? ROSE: Yes, hes from the Gulf Trading Company. MARIA: Oh, yes, thats right. Ill come and fetch him now. ROSE: Thanks. Mr. Shellis secretary is coming down now. MR HUSSEIN: Thank you. MA
4、RIA: Mr. Hussein? MR HUSSEIN: Yes, thats right. MARIA: Im the Sales Managers secretary. Please come this way. Ill take you to his office. Dialogue 2 一般的访客都是提早有预约的，但也会有些没有预约的不速之客。这个时候前台应当怎样接待这些客人呢？我们看看Rose 是怎样做的吧。 MR LI: Good morning. ROSE: Good morning. Oh, Mr. Li. How are you? MR LI: Im fine, thank
5、s, and you? ROSE: Oh, busy as usual. Do you want to see Mr. Shelli? MR LI: Yes, please. ROSE: Have you an appointment? MR LI: Er.No, I havent. You see, I only arrived in the country this morning. ROSE: Well, I know hes busy at the moment but Ill ask his secretary when hell be free. Please sit down.
6、MR LI: Thank you. MARIA: Mr. Shellis office. ROSE: Oh, hello Maria. Its reception again. I have Mr. Li here. He hasnt an appointment but hed like to see Mr. Shelli. When will he be free? MARIA: Let me see.Well, hmmm, hell be free about 12:30. Can Mr. Li wait? ROSE: Mr. Shelli will be free about half
7、 past twelve. Can you wait? MR LI: Whats the time now? ROSE: Its nearly 12: 00. MR LI: Oh thats fine. Ill wait. ROSE: Maria, Mr. Li will wait. MR LI: Right. Ill fetch him when Mr. Shellis free. ROSE: Thanks. Shell come and fetch you later. MR LI: Thank you. Dialogue 3 公司里常来的客户前台一般都熟习，固然有时也会有陌生人来访。这不
8、，Mr. Lefere来赴约了，且看Rose如何来处理。 MR LEFERE: Good morning. ROSE: Good morning. Can I help you? MR LEFERE: Er, yes. I have an appointment with Mr. Shelli at 10:15. ROSE: May I have your name please? MR LEFERE: Paul Lefere.from the International Hotel Group. ROSE: Thank you. Please take a seat, Mr. Lefere,
9、 and Ill phone Mr. Shellis office. MARIA: Mr. Shellis office. ROSE: Hello, Maria. This is Reception. Mr. Lefere is here for his 10:15 appointment. MARIA: Oh yes Rose. Mr. Shellis expecting him. He is in Room 9 on the first floor. ROSE: Thanks. Mr. Lefere, would you please go up to Room 9 on the first floor. Mr. Shellis expecting you. MR LEFERE: Room 9 on the first floor. ROSE: Thats right. The stairs are on the left. MR LEFERE: Thank you. 1 / 1
