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1、Unit 5Business CorrespondenceBy the end of this unit, you should be able tol handle business letters,l write e-mails,l know about business correspondence, l write invitation letters,l have a general understanding of getting along well with colleagues.Learning ObjectivesSession One SpeakingZhang Hong
2、 works hard in Rainbow Group and now she is quite familiar with most of the routine office work, such as office automation, file management, business reception, and so on. But she is not sure about business correspondence handling. She knows it is an essential skill for a good secretary to handle bu
3、siness letters well, so she needs more practice. Below are some core words, phrases and sentences about business correspondence.Activity One Core Words and PhrasesZhang Hong has studied a course named Business Writing in college, and she has some basic writing knowledge about business correspondence
4、. The only thing for her to do is to have some more practice in the use of her knowledge obtained at school. Below are some key words of business correspondence. Discuss them with your partner orally and match the English words with their corresponding Chinese terms.1. enquiry letter2. quotation let
5、ter3. facsimile 4. complaint letter5. claim letter6. collection letter7. acknowledgement letter8. electronic mail 9. contract10. invitation letter11. order letter12. introduction letter电子邮件订购函投诉函报价函询价函催收函确认函传真邀请函合同索赔信简介函You may find these words and phrases are quite easy to understand. They are most
6、 frequently used in business correspondences. Lets check your answer with the key below:1. 询价函2. 报价函3. 传真4. 投诉函5. 索赔函6. 催收函7. 确认函8. 电子邮件9. 合同10. 邀请函11. 订购函12. 简介函The most important thing for you is not to know the Chinese terms of business correspondence, but to know how to write them correctly and
7、smoothly. If you have some trouble writing them, dont worry. You can have a good command after you finish this unit. Come on! Activity Two Core SentencesZhang Hong and her colleague Linda are talking about handling business correspondence. Below are some core sentences extracted from their conversat
8、ion. Read them aloud and try to memorize them.1. Mr. Black told us to write a quotation letter to Mr. White.2. What shall we do with the complaint letter from ABC Company?3. We look forward to receiving your early reply.4. This is an urgent letter which should be sent by registered express airmail.5
9、. Do you have the email addresses of all the staff in our company?1. 布莱克先生让我们给怀特先生写一封报价函。2. 我们如何解决ABC公司的投诉信？3. 盼您早日回信。4. 这是一封急件，需用航空挂号快递寄出。5. 你有我们公司全体职工的电子邮件地址吗？ The above sentences could be used in your daily work. Please use them flexibly. For example, if you dont know how to write a certain busin
10、ess letter effectively, you can use the second sentence for help, just replacing the letter name. For the third sentence, please pay attention to the phrase “look forward to”. Here you should use a gerund (动名词) or a noun behind, not a verb.Session Two ListeningThis session is to provide you with som
11、e listening activities regarding secretarial practice. There are two activities in this session: five short dialogues in one activity and one passage in the other. Activity One Short DialoguesThis activity is to check your ability to understand five short dialogues. After each dialogue, there is a r
12、ecorded question. Both the dialogues and questions will be spoken twice. When you hear a question, you should decide on the correct answer from the four choices marked A), B), C), and D) given in the course book, and then choose the correct answer. Before you listen to the dialogues, first have a qu
13、ick look at the following words, which might be helpful.copy 副本 invitation 邀请stationery 文具ceremony 典礼 workshop 工场，车间dining hall 餐厅heading 信头inside address 信内地址 salutation 称呼complimentary close 结尾敬语 signature 签名 enclosure 附件1. How many copies of the invitation letter are needed?A. 350.B. 250. C. 315.
14、D. 215. 2.What is the mans email address?A. . B. . C. .D. . 3.Where did the conversation probably take place?A. In a workshop.B. In an office. C. In a dining hall.D. In a bank.4. Does the man have time to go to the ceremony?A. No, because he has nothing to do tomorrow morning.B. Yes, because he has
15、nothing to do tomorrow morning. C. Yes, because he has to check his schedule.D. No, because he has to check his schedule. 5. Which one is NOT NECESSARY for a typical business letter?A. The heading.B. The salutation. C. The enclosure.D. The complimentary close.These dialogues are all about business correspondence. Check your answer with the following key:1. B2. A3. B4. B 5. C
