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1、应用文模板：（1）1.此篇覆盖以下类型应用文模板（也可参阅3级模拟试题精解册子）第1：投诉/抱怨信(Letter of Complaint) (BK4-7)第2：请求信(Letter of request)第3：建议信(Letter of suggestion)第4 求职信/应聘信(Letter of Application) (BK4-4，BK2-10)第5：询问信(Letter of Inquiry)第6：推荐信(求职/求学) (Letter of recommendation) (BK4-10)第7 祝贺信 第8：邀请信第9：道歉信第10：感谢信2.以下类型应用文的模板请参阅3级模拟试题
2、精解册子或课本：a.BooK2电子邮件， 通知/公告b.BooK3 resume（履历表）, memo(备忘录)，申请表，慰问信，介绍信c.BooK4招聘启事，催款信，询价信，报价信，征稿启事，租售房广告，传真 d.辞职信（3级真题2010-12）e.各类商函 申请采购（2011-12）、参加会展（2011-6）询问公司业务、产品信息、合作（2010-6，2009-12，2006-12）价格调整（2008-6）， 询问旅游线路（2009-6）， 催款信（2005-6）， 询价/报价信（2005-1） 等等f.基本信笺格式3.历年真题的作文必背-必备第1：投诉/抱怨信投诉信的结构（1）开头：自我
3、介绍，交代投诉内容，表明本信的目的和要求。（2）正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害 或不便，提出解决问题的建议，表明希望如何处理。（3）结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。 示例一：Dear_,I am . (自我介绍) I feel bad to trouble you but I am afraid that I have to make a complaint about_. The reason for my dissatisfaction is _(总体介绍). In the first place,_(抱怨的第一个方面).
4、 In addition, _(抱怨的第二个方面). Under these circumstances, the devastating effect could be multiplied if this problem cannot be immediately.(如该问题不能立即解决，它将产生更坏影响)I would appreciate it very much if you could_(提出建议和请求), preferably _(进一步的要求), and I would like to have this matter settled by _(设定解决事情最后期限).Than
5、k you for your consideration and I will be looking forward to your reply.Yours sincerely， Li Ming示例二： Dear _ , I am _(写信人身份)。I venture to write you a letter about_(抱怨内容)。The focus of the complaint is _(抱怨内容的核心)。For one thing, _(抱怨内容的一个方面)。For another, _(抱怨内容的另一方面)。 Honestly speaking, _(客观的评论)。But _(
6、抱怨产生的原因)。All in all, There is still much room for improvement. Before I take any further action, I do hope _(表达本人的愿望)。Thank you for your time and kind consideration.Yours sincerely， Li MingDear Sir or Madam, It was somewhat irritating to find that the English-Chinese dictionary you sent to me on Dec
7、. 13th, 2009 was totally unacceptable. The dictionary was a great disappointment, for when it arrived, it was far behind the date you promised to send it to me. Besides, the wrappings looked worn and dirty. And more surprisingly, when I opened the dictionary, I found more than 20 pages of it missing
8、 (p.123 to p. 136). Id be grateful if you could send me a replacement and refund my postage (state amount). I really appreciate your help.Yoursfaithfully, Li Ming第2：请求信 正文主要有3个部分 （1）介绍自己、提出请求 （2）说明原因及其它事项 （3）表达谢意、期盼答复示例一：Dear_,I am writing to formally request to_(请求的内容)The reason for _is that_(给出原因)
9、.I_, so I _(给出细节)I would also like to request _(提出进一步的要求). I am sorry for any inconvenience I have caused. Thank you for your attention to these requests. If you have any questions, do not hesitate to contact me at_(电话号码). I look forward to a favorable reply.Yours sincerely， Li Ming示例二： Dear_,I am_(
10、介绍自己的身份)。I will/am_(与请求有关的自身现状)。Id like to_(阐明自己的请求)。I will appreciate your_(有关该请求的详细信息).Im going to _(对方如能帮助实现请求，自己将要做些什么)。Here are the reasons why_(承上启下，开始解释原因)For one thing, _(请求的原因一)；For another, _(原因二)。Therefore, _(总结写信的目的)。 I shall be much obliged to you if you _(对收信人的期望)。Thanks for your kind
11、consideration and I look forward to receiving your earliest reply.Yours sincerely， Li MingDearSirorMadam,I am a senior student from Tianjin University, and I wonder if you could spare some time to help me look for two reference books, Communication Principles and Organizational Communication, both p
12、ublished by Foreign Language Press in 2000.The two books are of particular importance to my graduation thesis, but I failed to obtain them from my university library as well as local bookstores. Could you please tell me whether the National Library has the mentioned books? If so, could you please do
13、 me the favor of photocopying and sending them to me by EMS? I would like to pay for the relevant expense by cash or credit card。Looking forward to a prompt reply from you。 Sincerelyyours, LiMing第3：建议信写作“三步走”：自我介绍、说明目的; 委婉地提出建议及改进措施，或提出忠告; 礼貌地总结或期盼回复。示例一Dear _,You have asked me for my advice with regard to _, and I will try to make some conductive suggestions here.In my humble
