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1、Assignment one Chapter 1 Effective and Ethical Communication at work1. What does the expression communication skills include?Communication skills mean reading, listening, nonverbal, speaking, and writing skills; communication skills are critical to effective job placement, career advancement, and or
2、ganizational success.2. Fewer layers of management mean greater communication challenges for frontline workers. Why?The flattening means fewer layers of managers separate decision makers from frontline workers. In traditional companies, information flows through many levels of managers. In flat orga
3、nizations, however, where the lives of communication are shorter, decision makers can react more quickly to market changes. Restructured companies organize work with horizontal teams that allow various areas to interact more efficiently. Todays flatter organizations, however, also pose greater commu
4、nication challenges. In the past, authoritarian and hierarchical management structures did not require that every employee be a skilled communicator. Managers simply posed along messages to the next level. Today, however, frontline employees as well as managers participate in decision making. Nearly
5、 everyone is a writer and a communicator. Business people prepare their own message; secretaries no longer clean up their bosses writing.3. Why is oral communication considered more effective than written communication?Oral communication has many advantages. For one thing, it minimizes misunderstand
6、ings because communicators can immediately ask questions to clarify uncertainties. For another, it enables communicators to see each others facial expressions and hear voice inflections, further improving the process. Oral communication is also an efficient way to develop consensus when many people
7、must be consulted. Finally most of us enjoy face-to-face interpersonal communication because it is easy, feels warm and natural, and promotes friendship.4. When you are faced with a difficult ethical decision, what questions should you ask self? Is the action you are considering legal?How would you
8、see the problem if you were on the opposite side?What are alternate solutions?Can you discuss the problem with someone whose advice you trust?How would you feel if your family, friends, employer, coworkers learned of your action?Chapter 2 Professionalism: Team, Meeting, Listening, Nonverbal, and Eti
9、quette Skills1. Compare and contrast positive and negative team behaviorPositive team behaviorsNegative team behaviorsSetting rules and abiding by them Blocking the ideas and suggestions of othersAnalyzing tasks and defining problemsInsulting and criticizing othersContributing information and ideasW
10、asting the groups timeShowing interest by listening activelyMaking the inappropriate jokes and commentsEncouraging members to participateFailing to stay on taskSynthesizing points of agreementWithdrawing , failing to participate2. If you are considering organizing a meeting, what should you do befor
11、e the meeting?l deciding whether a meeting is necessaryl Selecting participantsl Distributing advance informationl Using digital calendars to schedule meetings3. How is videoconferencing different from web conferencing?Web conferencing is similar to videoconferencing but may work with or without the
12、 transmission of pictures of the participants. Attendees use their computers to access an online virtual meeting room where they can present PowerPoint slides or share spreadsheets or word documents, just as they might do in a face-to-face meeting. Web conferencing is particularly useful for team me
13、etings, training, and sales presentations. Participants can demonstrate products, make presentations, and interact with participants.4. What is groupthink, and how can it be avoided?Groupthink: faulty decision-making process by team members who are overly eager to agree with one another.Effective te
14、ams avoid groupthink by striving for team diversity in age, gender, background, experience, and training.Chapter 3 intercultural Communication1. What is geographical location virtually irrelevant for many activities and services today?To be successful in this interdependent global village, companies
15、 are increasingly finding it necessary to adapt to other cultures.Many companies are increasingly looking overseas as domestic markets mature. Another significant factor is the passage of favorable trade agreement. Besides, the development of new transportation and information technologies contribut
16、e themselves to the explosive growth of global markets.2. How is a stereotype different from a prototype?A stereotype is an oversimplified behavioral pattern applied uncritically to groups. The term was use originally by printers to describe identical type set in two frames. Stereotypes are fixed and rigid. Although they may be exaggerated and over-generalized beliefs when applie
