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1、精选优质文档-倾情为你奉上迎宾服务Can I help you? 我能帮您什么忙吗？welcome to cite coffee! / Welcome to our coffee shop. 欢迎光临西堤岛咖啡! Hi. How are you ? 您好How do you do ?您好（第一次见面）Good morning.早上好Good afternoon. 下午好 Good evening. 晚上好Sir先生 madame夫人This way, please. 请这边走。Glad to meet you. / Nice to meet you. 很高兴见到您。I am sorry. 我很
2、抱歉, Be careful， please小心slow down.请慢走we provides the Chinese food, western style food and other else . 我们提供中餐,西餐以及其他酒水.Would you like to sit down here? / Is there ok?您觉得这个位置可以吗？I will fix you up我会帮您打点的What a pity.太遗憾了Follow me, please请跟我来My pleasure.乐意为您效劳You are welcome.不客气After you您先请席间服务Sit down,
3、 please. Here is the menu.请坐，这是我们的菜单.You, please.您请.（出品时用语）What would you like? coffee or tea?您喜欢喝咖啡还是茶？for here, for go?在店内用，还是带走？What you like the better? 您喜欢什么口味? So,what else?还有其他需要吗?I beg your pardon？请再说一遍Sorry to have kept you waiting.对不起，让您久等了.Excause me.对不起，打扰您了.I am at your service!我很乐意为您效劳
4、!There are all for you, enjoy please .您的餐已经上齐了,请慢用.enjoy happy time at our coffee shop 祝您在本店用餐愉快Excause me, may I take it?我可以帮您撤换餐具吗？sorry , I will make sure and let you know.对不起，我问清楚马上告诉您It will take some time for this dish. would you mind to wait ?这道餐出品时间要长一些，您介意等一会吗？Thanks for your help !感谢您的帮助!m
5、ay I clean up the table now?我可以清理台面吗？Sorry , this is sold-out!很抱歉，这道餐卖完了!Would you like to take a try for our new dish?有兴趣品尝一下我们的新品吗？What you like for drink?您喜欢喝什么?the totol is Yuan ,Thanks!请付X元，谢谢!so,May I take your older now?现在我能为您点单吗？I will be back soon.我马上回来.I will check it out.我去查查看.I will try
6、my best.我尽力而为Here you are.给您.I will be careful to it.我会留意的.I think so.我也这么想. It is my pleasure.这是我很高兴做的.Ok,I got it .好，我知道了I see.我了解您的意思.送客服务Please dont leave anything behind! 请别遗忘您的物品!Good luck!好运！Here is the bill. Please sign it.这是您的账单，请签字How would you like settle your bill?您需要用什么方式买单？ Good bye. t
7、hank you for coming.再见，谢谢您的光临.Do you have membership card or VIP card?您有会员卡或贵宾卡吗Please show me your membership card / VIP card.请出示您的会员卡/贵宾卡？Please take a moment to give your suggestions and advice.请抽出一点时间提出您的意见和建议。We love to hear your thoughts.我们期待听到您的想法。Are you satisfy with our food and service?您对我
8、们的食物以及服务还满意吗?Thanks your advise.感谢您的热心指教. Take care保重We hope to see you again 期待再见.Do you have a reservation? 您有预约吗？The total for is 。总价是We offer Chinese food and awestern-style foodWhich one do you prefer？我们有中餐和西餐，你愿意用哪种？Excuse me。抱歉打扰一下。Well，if you need anything else，please tell us噢，如果你有什么事，请叫房间服务
9、。Id like to try some Chinese food today我今天想用中餐。we are open from 900 am to 1100 pm我们营业从 时到 时Would you care to see it/ sit down for a while? 你要不要看/坐一会呢？.Iam happy to meet you. 很高兴见到你。I am glad to see you again. 很高兴再次见到你。When is the store closing? 这家店什么时候结束营业？Here is my card. 这是我的名片。How do you want you
10、r steak? 你的牛排要几分熟？For here or to go？堂食或外卖。I see 我明白了。 Hold on等一等。Is there anything I can do for you？您还有什么事要我做吗？Would you please tell me the daily service hours of the coffee shop？请告诉我咖啡厅每天的服务时间，好吗？From 700 amtill 1000 pmnearly serving all day long从早上七时一直到晚上十时，几乎全天供应。 When will the cafe open？咖啡馆什么时间开
11、放？From 900 am till midnight从下午三点到晚上十二点。By the way,please show me where the lift is？顺便请指点我电梯在什么地方？And if there is anything more you need， please let us know如果还需要别的什么东西，请告诉我们。Certainly，sirI will be back right away好的，先生，我马上就回来。The room is too cold for meplease wait some minute？您能等几分钟吗？Id like to pay my
12、 bill now我想现在结账。Can I pay by credit card？我可以用信用卡支付吗？How about the charge for 这费用怎么办呢Please add to my account请记在我的账里。一些常用短语：Come on 来吧(赶快)I agree。 我同意。Not bad 还不错。Not yet 还没。See you 再见。Me too 我也是。How much? 多少钱?This way。 这边请。After you 您先。Bless you! 祝福你!Follow me 跟我来。So do I 我也一样。Watch out! 当心。I promis
13、e 我保证。Of course!当然了!Slow down! 慢点!Take care! 保重!Be careful! 注意!I am so sorry，sir非常对不起，先生。I do apologize我向您道歉。No problem，sir没问题，先生。Wait a second , please. 请稍等I am sure you will like it.您会喜欢的Thank you. You are very kind. 谢谢，您太好了set the table.摆台All right 好的/知道了You are welcome. 不客气Congratulations!祝贺您Dai
14、ly recommendation 每日推荐 Happy birthday生日快乐Happy new year!新年快乐Merry Christmas圣诞快乐1 This way, please. 请这边走。2 Have you booked a table？您有预定座位吗？3 Do you wish to eat alone? 一个人用餐吗？4 How many persons please? 请问您几位？5 Im sorry. We have so many guests this evening. 我很抱歉,今晚的客人非常多。6 What liquor do you like drink
15、ing?您喜欢喝什么酒?7 Please pay x Yuan ,Thanks!请付X元，谢谢8 What dietary restriction do you have?您有什么忌口的吗?9 Is try my best.我尽力而为10 Here you are.给您12 Im see to it.我会留意的.13 Whats up?有什么事？14 I think so.我也这么想15 Its my pleasure.这是我很高兴做的.16 I see what your mean.我了解您的意思.送客服务1 Needs to pack?需要打包吗?2 Wish you a pleasant journey! Good luck!祝您旅途愉快！好运！3 Here is the bill. Please sign it.这是您的账单，请签字4 could you show me your membershi
