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1、商务英语1.接电话时未听清楚，要求对方重复一遍。或者想知道客人具体找哪一位销售？I m Sorry，Would you please repeat again? who are you looking for exactly?*Would you please 在商务英语中被广泛使用，语气更委婉，更客气。例如：Would you please spell the guest name? Would you please give me the credit card information like credit card number, card holder and the expirat
2、ion date for guarantee?现使用酒店车队， Would you please fax the contract back in three days?*exactly, exact 表示确切的。在酒店英语中常做实际的，真实的解释。例如：实际入住客人姓名：The name of the exact guest2.现在正值促销时段，价格已经是最低的价格，协议价会略高一点。The guest can only enjoy the special rate during these promotion time, the rate is floor rate, and the co
3、ntract rate may be a little bit higher. *enjoy此处作享受、享用解。此促销时段可享受特殊价格。*floor rate 表示最低的价格，没有商量余地了。从字面上亦可看出其解释。3.客人想要Early Check-in或Late Check-out, 需要酒店免去加收的半天房费时，告知客人需要另外帮客人申请,并会尽快给予回复。Early Check-in Or Late Check-out may cause another half-day room fee for the the Early / Late Part. I have to (will)
4、 ask for permission from the supervisor for you and give you a feedback as soon as possible. *任何需要另行请示的情况，均可以用斜体字部分回答。*have to“不得不”，从语气中告知对方，其要求自己可能无法满足，需要请示上级。*feedback 反馈，回复。即可用作接收到投诉后给予的反馈，也可以用作信息反馈。在表示信息反馈时，也可以使用response一词。4.如果您可以考虑一下酒店的地理位置和价格的话，我酒店在陆家嘴地区是很具竞争力的。Our hotel are highly competitive
5、 in LuJiaZui, when you consider the location and the price. 一、Greeting 我们特此致函是想与贵方建立业务关系。We are now writing you for the purpose of establishing business relations with you.*establishing business relations 建立业务关系，愿与其合作。为使贵司对我酒店有所了解，特提供酒店资料，供细阅。In order to acquaint you with our hotel, we take pleasure
6、 in mailing you the general situation of the hotel for your perusal. 希望您能将相关资料寄给我们。We would like to ask you to kindly send (mail) us the related information.如果您在入住中有任何的要求与建议，可以联系我们。If you got any special requests or advice during your stay, please feel free to contact us. 如果您对我酒店有兴趣，您可以直接与我们联系并签订酒店协
7、议，可在入住时享用协议价格。If you got interested in our hotel , you could also call us directly if possible and sign a contract with the hotel which can provide you a contract rate . *provide 提供例如：The contract rate will be provided. You may provide us the details information for your booking requirement. 二、Bargi
8、n很遗憾，这是我们的最低价了。如果你觉得价格不可行，我们只好取消这笔交易。Im awfully sorry. This is our floor rate. If you find it unworkable, we may as well call the deal off.如果您可以接受再提价50，预订这种房型是可以的。Booking for this room type will be possible if you increase the price about 50 Yuan.我们的价格是净价，无需另外支付服务费。The rate is net without further se
9、rvice charge.*further可作很多种解释，此处可解释为额外的。例如：The room rate is including breakfast, it wont cause any further charges for the room only. 在答复您有关价格条件之前，我得先与领导汇报一下，因为贵方要求的价格低于协议价。Ill have to consult the rate with the supervisor before I can give you a definite answer on the rate . Because it is lower than
10、the contract rate. 三、E-mailE-mail是经常使用的交流工具，当电话交流时，有任何的不确定，或不清楚的地方时，都可以要求对方将详细内容通过邮件发送过来。Dear Sir/Madam, This is from the Oriental Riverside Hotel. We are now writing you for the purpose of establishing business relations with you.In order to acquaint you with our hotel, we take pleasure in mailing
11、you the general situation of the hotel for your perusal. If you got interested in our hotel , you could also call us directly if possible and sign a contract with the hotel which can provide you a contract rate . We could contact with each other via E-mail.My Contacts are as follows, Name:E-mail:Tel
12、e:Mobile:Looking forward to your reply. Thank you.Sincerely yoursName*Dear Sir/Madam, This is *(Name) from the Oriental Riverside Hotel. As the per called（As spoken；As per telephone conversation）, you want to book the room for 28th July. The rate I have told you is net without further service charge
13、. Booking for this room type will be possible if you accept the rate.Cause it is during the peak (busy) season, you may contact me as soon as youve got the final decision. Thank you. Looking forward to your reply.Sincerely yoursName*may 在语气中更为委婉，有时也可表示“应该要”,可用作should的替换词，避免语气过于强烈例如：Cause the room has been almost overbooked, you may send us the reservation list as soon as possible. 鉴于现在房态已经很紧张了，您要尽快的将订单发过来。
