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1、-酒店常用英语口语：前厅部用语1 Have you a reservation？您预订过吗？2 May I have your name and room number？ 您能告诉我您的名字与房间吗？3 Here is your room key. 给您房间钥匙。4 Please pay at the cashiers desk over there. 请去那边帐台付款。5 Are these your baggage？ May I take them for you？ 这些是您的行吗？我来帮您拿，好吗？6 Im afraid our hotel is fully booked on that
2、 date. 对不起，我们饭店那一天的客房全部订满了。7 Your room is confirmed for that day. We look forward to serving you. 您要的那一日房间已经确认了。我们期待着为您效劳。8 Ill cancel Mr Bells reservation from February 27th for three nights. 我将取消BELL先生从2月27日开场3个晚上的预订。9 May I reconfirm your departure date？ 我可以再次确认您的离店日期吗？10 Im sorry， madam. We dont
3、 have any vacancy at the moment. 对不起，小姐，我们现在没有空房间。12 How many pieces of luggage do you have？ 请问您有几件行？13 Is there anything valuable or breakable in your bag？ 您包里有贵重或易碎物品吗？14 You can get your money changed at the cashiers Desk. 您可以去收款处兑换钱。15 Could you take a message for her， please？ 你能不能为我给她留信口信？16 Ju
4、st a moment， please， sir. Ill put you through. 请稍等一下，先生。我马上为您接通。17 For outside calls， please press 9 first and when you hear the dialing tone， press the number you want. 打外线请先按9，听到声响后再按您所要的。18 How would you like to make payment， sir. 先生，请问您将如何付款？19 Here is your change and receipt， sir. Ill send a be
5、llman up to get your luggage. 先生，这是您的找钱和收据。我马上叫行员上去取您的行。20 The rate of your room will be paid by your host unit while the others should be at your e*pense.您的房费将由接待单位支付，而杂费则应由您自己付。21 How many copies do you need？ 您要复印几份？22 Can you give me your fa* number， sir？请您告诉我您的 好吗？23 When can I pick it up？ 我什么时间
6、能取？礼宾部 Concierge行生 Bell man / Bell boy门童 Doorman行 Luggage / Baggage行架 Luggage rack行存放处 Luggage Depository行车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机效劳 Pick-up service / Limousine service行存放 Check bagga
7、ge叫早效劳 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool西餐厅 Western restaurant中餐厅 Chinese restaurant大堂吧 Lobb
8、y lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理 General manager / 经理 Manager大堂副理 Assistant manager AM宾客关系主任 Guest relation officer GRO主管 Director / 领班 Supervisor楼层效劳员 Room boy / Room waiter总台接待 Receptionist /
9、 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up餐厅效劳英语口语竞赛试题(A)I E*planation(10)1,Table service餐桌效劳.客人坐在餐桌旁,有效劳员为其提供效劳的一种效劳形式.2,Cuisine:菜系.取自于法语,在英语中用来指*一特定的烹饪体系.如中国菜为Chinese Cuisine. Words 15分餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish特色烹调Regiona
10、l Cooking中国白酒Spirit葡萄汽酒Sparkling Wine Translate the fowling sentences into Chinese or English.(一)汉译英25分1,您愿意坐在哪儿Where would you like to sit2,我想要柠檬茶.1 would like tea with a slice of lemon,please.3,我们各付各的Lets go Dutch.4,请问您对用餐还满意吗Is everything all right with your meal5,对不起,女士,您能告诉我您的房号并出示您的房卡吗E*cuse m
11、e.madam.May l have your room card(二)英译汉10分1,Thank you very much.Have a nice evening.非常感,祝您有个愉快的夜晚.2,Im sorry,sir,We do not have a table free now.Would you like to have a drink in the bar We shall call you as soon as possible对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗 一有空桌子我们就马上通知您. Answer the following question i
12、n English.(20分)中国的八大菜系是什么Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine2,中餐的烹调方法有哪些烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke清蒸steam 烩stew 烘烤roastV please introduce your Chinese restaurant to your guest.(10分)餐厅效劳英
13、语口语竞赛试题(B)I E*planation(10)Banquet-宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的仪式.Self-service自助效劳.有客人们自己从食品台上取事物的一种餐厅效劳. Translate the follwing Words into English(15分)中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery鲈鱼Perch 免税商店Duty Free Shop Translate he following sentences into Chinese or English.i汉译英(25分)1,早上好!我能为您做点
14、什么Good morning! What can l do for you2,我想来点清淡些的,你能推荐什麽吗What would you remend I prefer something light.3,我希望没有打搅您.I hope Im not disturbing you.4,(餐厅)供给时间是:早餐7点到9点.Service hours are from7:00a.m.to9:00a.m.for breakfast.5,感您让这件事引起我们的注意Thank you for bringing this matter to our attention.西餐厅常用语1. Do you l
15、ike to go out eating想不想出去吃呢有次我问老美出去吃东西怎么说, 他答复说一般出去吃饭, 他们只说 go to eat , go out eating 或是 eat out 而不会说 go to dinner, go for lunch, 也就是不需特地说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说 I just went out eating, 而不会说 I just went to dinner. 小细节多注意, 你的英文会更棒.如果要强调是去吃午餐或晚餐的话, 一般就直接说 lunch 或是 dinner. 例如人家问你, Where did you go 你就可以答说 lunch.2. There is a Deli ov
