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1、英语作文专题投诉信写作指导英语作文专题投诉信写作指导第一部分：文体概述投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。常用于消费者的利益受损、正常生活和工作受到干扰等令人烦恼的事情。在语言方面，要注意把握分寸，要公平、公正。写作步骤：第一步：表明投诉原因。第二步：说明投诉问题，并说明问题带来的后果。第三步：提出合理的建议或期待回复。第二部分：语言积累常用语块1 .抱怨2 .表达不满3 .忍受4 .对满意5 .糟糕的服务6 .采取措施7 .解决问题8 .预防发生9 .调查此次事件10 .以粗鲁的方式11 .向道歉12 .出乎意料13 .不用说14 .尽
2、快15 .把某事牢记在心1. complainabout2. convey/expressonesdissatisfaction3. putupwith/bear4. becontent/satisfiedwith5. poorservice6. takemeasures7. dealwith/solvetheproblem8. preventfromhappening9. investigate/lookintothematter/incident10. inarudemanner11. makeanapologyto/apologize。12. outofonesexpectation13
3、. needlesstosay14. assoonaspossible15. bearsth.inmind套用句式1 .我写信是投诉关于2 .这几年我对你们的服务都很满意，但是我写信是表达关于的不满。3 .我对不满意有一些主要原因。首先，更糟糕的是，最后，4 .我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。5 .你若能尽快采取措施处理这个问题，我将感激不尽。1. Iamwritingtocomplainabout2. Ihavebeencontent/satisfiedwithyourserviceforyearsbutIamwritingtoexpressmydi
4、ssatisfactionabout3. TherearesomemainreasonswhyIamnotcontentwith.Atfirst,swoiWehatEventually,4. Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.5. Iwouldappreciateitverymuchifyoucouldtak
5、emeasurestodealwith/solvetheproblemassoonaspossible.第三部分：满分模版DearSir/Madam,Mynameis/Im（自我介绍）.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout（投诉的内容）.（简述导致矛盾的事件）.I（表达本人曾做过的努力）.But（投诉原因一）.Besides,（投诉原因二）.Tobefrank,（客观的评论，以示诚恳）.Tomakeupforit,Isuggest（表达本人期待的解决方案）.Isincerelyhopeyoucanbette
6、ryourserviceandthatmistakewontariseagaininthefuture.Iamreallyannoyedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Iamlookingforwardtoyourearlyreply.Yourssincerely,LiHua模版范文奇爱的经理：我是李华，贵酒店的一名顾客。我写信向您投诉贵店令人不满的服务。我在贵店居住的1月28号到1月30号期间，贵店的服务有太多让我不满之处。首先，我发现我的行李箱在被贵店的一个行李员送至房间后破损。另外，卫生间的马桶漏水。更糟糕的是，楼下酒吧的
7、噪音每晚持续到深夜影响我的休息。我对贵店的服务很是失望，并且希望您改进服务质量以防这样的问题在以后仍然发生。我对这件事情真是很恼火。我相信您会认真对待我的投诉。盼望尽早回复。李华DearManager,IamLiHua,oneofyourhotelscustomers.Iamwritingtocomplainaboutyourunsatisfyingservice.DuringmystayatyourhotelfromJan28to30,theserviceinyourhotelleftmuchtobedesired.Tobeginwith,Ifoundmysuitcasebrokenafte
8、rtheywerecarriedtomyroombyoneofyourporters.Besides,waterwasleakingoutofthetoiletinthebathroom.Worsestill,thenoisefromthebardownstairswentonsolateintothenighteachnightthatIcouldntgetgoodrest.Imdisappointedwithyourservice,andIhopeyoucanbetteryourserviceincasethesamematterarisesinthefuture.Imreallyanno
9、yedaboutit.Ibelieveyouwilltakemycomplaintsseriously.Iamlookingforwardtoyourearlyreply.Yourssincerely,LiHua第四部分：实战突破习作修改（做短文改错，背经典范文）DearSir,ImwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidntringorsenttextmessages.ThenItookthem
10、totheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.I
11、wouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.YoursSincerely,LiHua1. infon,具体的某一天用介词on。2. beforefafter,在多长时间之后用after。3. sent-send,附列的两个动词都采用原型结构。4. themfit,特指的买到手里的这一部手机。5. monthsmonths,复数形式。6. impossiblyfimpossible,itis+adjtodosth.7. hearfhearing,介词后用动词的ving形式。8. W
12、hatfHow,如何用how。9. sendtofsend及物动词。10. Oneofsamefoneofthesame,特指。好题调研假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：11. 题：牛肉面有苍蝇，服务员态度粗鲁。12. 求：餐厅赔礼道歉。注意：1.词数100左右。13. 以适当增加细节，以使行文连贯。DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI
13、mwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.SoIaskedthewaitertochangeanotherdish.Outofmyexpectation,hedidntchangeitbutsaidinar
14、udemannerthathewastoobusytosolvetheproblem.Needlesstosay,suchawayoftreatingcustomersisunacceptable.Itsmysincerehopethatyoucaninvestigatethematterseriouslyandmakeaformalapologytome.Ilookforwardtoabetterservicenexttime.YoursSincerely,LiHua第五部分：升华练习假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投
15、诉信。要点如下：1 .司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。2 .希望尽快查清此事。注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。第六部分：总结反馈1. UseacapitalletterforthepersonalpronounI：WhatcanIsay?2. Useacapitallettertobeginasentenceortobeginspeech:Themanarrived.Hesatdown.SuddenlyMaryasked,“Doyouloveme?3. Usecapitallettersformanyabbreviationsandacronyms:G.M.T.orGMT(GreenwichMeanTime)N.A.T.O.orNATOorNato(NorthAtlanticTreatyOrganization)4. Useacapitalletterfordaysoftheweek,monthsoftheyear,holidays:Monday,TuesdayJanuary,FebruaryChristmasArmisticeDay5. U
