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1、. .Standard Operating Procedures 标准操作程序Food and BeverageDivision餐饮分工Standard Operating Procedures标准操作程序Food and Beverage Training related:FB-Training-001Department orientation checklist for the first 30 days of each positionFB-Training-002Departmental trainer assigned for each departmentFB-Training-
2、003Monthly daily 15 Minutes training plan per departmentFB-Training-004Buddy system for first one month for each new hireFB-Training-005Monthly Departmental meetings餐饮部培训涉及：餐饮部培训-001部门前30天职位定位的清单。餐饮部培训-002部门的培训员安排各自部门的培训工作。餐饮部培训-003部门每月每日15分钟的培训计划。餐饮部培训-004为新雇佣的每一位员工制定伙伴培训。餐饮部培训-005每月的部门 会议。Food and
3、 Beverage Service related:FB-S-006Certification and SERVSAFE trainingFB-S-007Brand Standards Audit / Checklist FB-S-008Audit Responsibility for controllers FB-S-009VIP Arrival Package guidelines FB-S-010Beverage Brand Standards trainingFB-S-011Reservations for F & B OutletsFB-S-012Food and Beverage
4、Complaint HandlingFB-S-013Daily Linen Pick Up and DeliveryFB-S-014Rags PolicyFB-S-015Taste PanelsFB-S-016R/S Tray Delivery and P/U ProceduresFB-S-017Distribution of TipsFB-S-018Sales of TobaccoFB-S-019Ordering of Cakes for GuestsFB-S-020Guest Damage in F & B OutletsFB-S-021F & B Discount Card Progra
5、mFB-S-022Dress Code for F & B OutletsFB-S-023Hours of OperationFB-S-024Competitive ShoppingFB-S-025Ordering of flowers for guestsFB-S-026Ordering of foodFB-S-027Checking of the Cashiers Work at End of each shiftFB-S-028Payment Procedure Lobby LoungeFB-S-029Corkage ChargeFB-S-030Service Charge on Tak
6、e Away ItemsFB-S-031Turndown Set-up and DeliveryFB-S-032Morning Complimentary Tea and CoffeeFB-S-033VIP Chinese Private Dining Room set-upFB-S-034Opening & Closing Check List FB-S-035Beverage RequisitionsFB-S-036Standard Procedure for Ordering BeverageFB-S-037Beverage Standard for measurementFB-S-03
7、8Banquet Furniture LayoutFB-S-039Handling of Conference/Banquet DeliveriesFB-S-040Use of Executive LoungeFB-S-041Accounts and Report ProceduresFB-S-042Confirmation of Banquet Event Order DetailsFB-S-043Checking the Work EnvironmentFB-S-044Take Away Items PolicyFB-S-045Recycling ProcessFB-S-046Table
8、Top PhotographsFB-S-047Stock TakingFB-S-048Welcome Drink Coupons餐饮部服务涉及：餐饮服务-006证明及服务培训餐饮服务-007品牌标准审核/清淡自我审核 餐饮服务-008管理员的职责审核自我审核餐饮服务-009贵宾到达行指导方针餐饮服务-010饮料品牌标准培训餐饮服务-011餐饮部各部门预定餐饮服务-012餐饮部投诉处理餐饮服务-013日常布草的撤换和送洗餐饮服务-014碎布方针餐饮服务-015尝味员餐饮服务-016服务托盘的传递和使用程序餐饮服务-017小费的分发餐饮服务-018烟草的销售餐饮服务-019为客人预定蛋糕餐饮服务-
9、020餐饮部的客户赔偿餐饮服务-021餐饮部折扣卡的计划餐饮服务-022为餐饮部各部门制定代码餐饮服务-023操作时间餐饮服务-024竞争的购买餐饮服务-025为客人定鲜花餐饮服务-026预订食物餐饮服务-027在每天下班时检查收银员的工作餐饮服务-028付款方式大堂休息室餐饮服务-029开瓶费餐饮服务-030带走条款中的服务费餐饮服务-031换下摆台并发送餐饮服务-032慰问开茶或咖啡餐饮服务-033中式贵宾私人饭厅摆台餐饮服务-034打开或关闭检查清单由部门主任拟草稿餐饮服务-035饮品需求餐饮服务-036饮料预定的标准程序餐饮服务-037饮品标准量度餐饮服务-038宴会家具布局餐饮服务-
10、039处理会议及宴会服务的发货餐饮服务-040使用行政走廊餐饮服务-041账目及汇报程序餐饮服务-042确认宴会预定事项的细节餐饮服务-043检查工作环境餐饮服务-044取走项目方针餐饮服务-045回收程序餐饮服务-046桌面图片餐饮服务-047存货的取用餐饮服务-048饮料优惠券Food and Beverage kitchen related:FB-K-001Certification of Food handlersFB-K-002SelfAudit Brand Standards Audit / Checklist FB-K-003Audit Responsibility for co
11、ntrollers FB-K-004VIP Arrival Package guidelines International0FB-K-005Taste PanelsFB-K-006Ordering of cakes for guestsFB-K-007International Associate Discount programFB-K-008Hours of OperationFB-K-009Competitive ShoppingFB-K-010Standard Operating Procedure for ordering foodFB-K-011Service charge on
12、 take away itemsFB-K-012Turndown Set-up and DeliveryFB-K-013Morning Complimentary Tea and CoffeeFB-K-014Opening & Closing Check List FB-K-015Beverage RequisitionsFB-K-016Standard Procedure for Ordering BeverageFB-K-017Use of Executive LoungeFB-K-018Confirmation of Banquet Event Order DetailsFB-K-019
13、Checking the Work EnvironmentFB-K-020Take Away Items PolicyFB-K-021Recycling ProcessFB-K-022Table Top PhotographsFB-K-023Stock Taking厨房餐饮涉及;餐饮部厨房-001食物处理证明餐饮部厨房-002品牌标准自我审核标准清单餐饮部厨房-003管理员的职责审核餐饮部厨房-004贵宾到达行指南餐饮部厨房-005尝味员餐饮部厨房-006为客人预定蛋糕餐饮部厨房-007员工折扣计划餐饮部厨房-008操作时间餐饮部厨房-009购买竞争餐饮部厨房-010预定食物的标准操作程序餐饮
14、部厨房-011带走条款上的服务费餐饮部厨房-012换下摆台并发送餐饮部厨房-013慰问开茶及咖啡餐饮部厨房-014打开或关闭检查清单由部门主任拟草稿餐饮部厨房-015饮品需求餐饮部厨房-016预订饮品的标准程序餐饮部厨房-017使用行政走廊餐饮部厨房-018确认宴会预定事项的细节餐饮部厨房-019检查工作环境餐饮部厨房-020取走项目方针餐饮部厨房-021回收程序餐饮部厨房-022桌面图片餐饮部厨房-023存货的取用Food and Beverage general related:FB-G- 001Associates Cafeteria餐饮概要涉及：餐饮部概要-001与自助餐厅相结合LOCAL STANDARD OPERATING PROCEDURE当地的标准操作程序Subject: Departmental orientation che
