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1、总址办人力資謝部測务那淘其营萌惋前斤部窖剧部賢炊邮廉罠部工程邰安仝儒采科撷i酒店总机常用服务英语Operator总机A. Transferthecall转接电话1) Ifyouneedoutsidecall,pleasedial“9”first,andthenthenumber.要打外线的话,请先拨“9”,然后拨电话号码。2) Onemoment,please.请稍等。3) Wouldyouliketowait?您愿意等会吗?4) Illswitchyoutoroom1501.我给您转到1501房。5) Thelineisbusy,wouldyoumindcallingbacklater?电话
2、占线,您待会再打来吗?6) Illtransferyourcall,Youholdtheline,please.我给您转,请别挂机。7) IllconnectyoutoMr.Smithsroomstraightaway.我会把您的电话直接接到史密斯先生房间。8) Justamoment,sir.Illputyouthrough.稍等会,我替您接过去。9) Yourethrough/Thelineisfree.线通了。10) MayItellhimwhoiscalling?能告诉我谁的打电话给他吗?11) ImafraidIcannottransfercallsfromthehousephone
3、.Couldyoudialthenumberdirectly,please.我恐怕我不能直接转房间之间的电话,请直接拨。12) Mr.Smith,someonewantstospeaktoyou.史密斯先生,有人打电话给您。13) Wouldyoulikemetoplacethecallforyou?您想接这个电话吗?B. Takeamessage留言1) Imsorry,sir.Mr.Smithisnotin,wouldyouliketotakeamessagetohim?对不起,先生,史密斯先生不在,您需要留口信吗?T沁rm;人二籥鶯部測务那淘羌营荫惋前斤部窖崩部賢炊邮廉罠部工程邰安仝儒采
4、科撷2) ShallIaskhimtoreturnyourcall?我要请他回您电话吗?3) Imafraidwecanonlytakesimplemessages.抱歉,我们只能转达简短的口信。4) Iwillconveyyourmessage.我会转达您的口信。5) Thelineisbusy.(engaged)电话占线。6) MayIknowwhoiscalling?我能知道是谁的电话吗?7) OK,goahead,please.请说。8) Isthatthecompletemessage?您的口信说完了吗?9) OK,LetmerepeatyourmessageIsitright?好的
5、,让我重复一下您的口信,对吗?10) Wemusttakethemessagetohimwhenhecomeback,pleasedontworryaboutthis.请别担心,他回来后我们一定会把口信留给他。C. Morning(wake-up)call叫醒服务1) Atwhattime?什么时候?2) Couldyoutellmeyourroomnumber?您能告诉我房间号码吗?3) Forallyourgroupmembersroomsat7:00am?所有团队客人的房间都在早上7:00叫醒吗?4) Wake-upserviceforwhattimeandroomnumberis?什么时间,房号是多少呢?5) OK,wellwakeyouupat,haveagoodsleep.好吧,我们在点叫醒,睡个好觉。