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1、Unit 1 Workplace Manners课题：Workplace Manners常用英语及对话练习训练课时：四课时教学目标、教学重点 教学方法：语言知识目标： Unit GoalsLearners should be able to understand customer requests talk about how to satisfy passenger needs read about proper workplace manners write about office manners语言技能目标： 听 学生能够听懂workplace manners常用用语。说 学生能够使用
2、正确的workplace manners常用用语。读 学生能够读懂介绍正在进行的动作或行为相关的文章。学 习 策 略： 学生能够将动词词组与名词词组进行正确的搭配。文 化 意 识： 学生能够了解英语中workplace manners常用的习惯用语情 感 态 度： 学生能够了解和正确运用英语与他人通电话。第一课时教学步骤：Step one : Lead-inDo you know their workplace ? Match restaurant hospital office shop plane hotel A hotel receptionist works in a _. Fligh
3、t attendants work on a _.A store cashier works in a _.Waiters and waitresses work in a _. A nurse works in a _.An office clerk works in an _.Chefs work in a_.A salesgirl works in a _.Listening & SpeakingStep Two : Listening 1 Listen and number the pictures. ( 3 ) ( 1 ) ( 4 ) ( 2 ) script1. Good morn
4、ing, Rose Hotel. May I help you?2. Good afternoon, ladies and gentlemen. Welcome aboard.3. Please enjoy your meal.4. Thank you for shopping with us today. Step Three : Dialogue 1What Can I Do for You?(A salesgirl is serving a customer in a shop politely.)Salesgirl: Good morning, madam. What can I do
5、 for you?Customer: Yes, Im looking for a dress in size 36.Salesgirl: How about this blue one?Customer: The color is nice, but I prefer silver.Salesgirl: Sorry, madam, we dont have the right size in silver. But if you leave your phone number, Ill get in touch with you.(The salesgirl takes a pen to wr
6、ite.)Customer: OK. Thank you for your help.Salesgirl: You are welcome.1、 Listening the type2、 Follow the radio3、 Class activity 4、 Explain the dialogue重点词汇和句型1. What can I do for you?May I help you? Is there anything I can do for you ?Can I help you ?2. How about this blue one? how /what about +sth.
7、/doing sth?3. I prefer silver.prefer like/enjoy/love -prefer-favorite4. get in touch with5、Group gamesStep four ：Role PlayPractice the dialogue by using the pictures below on page 10 and see if you can say more.第二课时Step one ：Words and Expressionswelcome v. 欢迎aboard adv. 上飞机 (船或车)chefn. 厨师customer n.
8、 顾客politely adv. 礼貌地dress n. 服装；连衣裙；女服size n. 尺码prefer v. 更喜欢silver n. 银色touch n. 接触pillow n. 枕头medicine n. 药headphones n. 耳机blanket n. 毯子moment n. 片刻passenger n. 乘客fruit n. 水果juice n. 汁thirsty adj. 口渴get in touch with 与取得联系flight attendant 空中乘务员by the way 顺便说一下Step two ：Listening 2Tick what the pas
9、senger needs1 2 3coffee magazine pillow water newspaper medicineCola headphones blanket script1. A: Excuse me. May I have some water, please?B: Yes, sir. Just a moment.2. A: Do you have any English magazines?B: Yes, sir. Ill bring one for you right now.3. A: I feel cold. Can I have a blanket, too?B:
10、 Theres a blanket on the seat.A: Oh, sorry. I didnt see it.B:Never mind. If you have other requests later, please press the call button and Ill come.Step three ：Dialogue 2May I Have a Cup of Coffee, Please?(A flight attendant is serving a passenger.)Flight attendant: May I help you, sir?Passenger: I
11、d like something to drink.Flight attendant: Certainly. We have tea, coffee, fruit juice, Cola and water.Passenger: Id like to have a cup of coffee.Flight attendant: Yes, sir. Ill bring it for you.Passenger: By the way, can I have a pillow and a blanket?Flight attendant: Of course. Passenger: Thanks.
12、1、 Listening the type2、 Follow the radio3、 Class activity 4、 Explain the dialogueStep four ：Role PlayPractice the dialogue by using the pictures belowon page 12 and see if you can say more. A: Can I help you, Madam?B: I feel a little _. Can I have some _?A: Yes, sir. Here you are.B: Thanks. sick, me
13、dicine A: Can I help you, Madam?B: I feel a little _. Can I have some _?A: Yes, sir. Here you are.B: Thanks. 第三课时 ReadingPre-reading ActivityHave a discussion with your partner and tick the right workplace manners. wear beautiful clothes greet customers with a smile be friendly to customers follow customers everywhere
