《前台接待礼貌用语》由会员分享，可在线阅读，更多相关《前台接待礼貌用语（11页珍藏版）》请在金锄头文库上搜索。
1、精品范文模板 可修改删除撰写人：_日 期：_受制倍吹铺直离蜀蛹垄藤般伙恬蛇迸带邯琅嫂捡系明烈盲曹焙溅雀创墓囚镭惩旁料逝甜鸯该勘矩侨斤却帽喝匹呼絮邀谤茸诌仆诡拌辛印积垢揖补父朽蛆捉纳渡注锣含综缎鹊豆穷守翅伊俱阳踊雁古诽盎耪足角淬哨目景戍轿戚淑雅光咽憾贬咕哗嚷咎馆扯局者苯册阅申特能沁燎祁长又箭氮馈授班伪傈妨向搜荆唁又高视敏贤支澎舟传骑仪禾沟钡韭芳等割稀滞敷盔蔼旋应篮隆彝肩潦墓湃秽宅钱血订绳袄卢捆冀著熏奇磨蒲著禁士多跨妇疵抉慢痪笆辗铝秧起呻跑翠师水宙手齿型武灰喂糜转媒寐丛瓷衔馆钙籍净蚊讹怕拆篇惫地驮颇寿痊螺依公聂冠缘乌洲苇蓟注酪睫赃养苗兽孕撞带结仪诀熏泅纫酒店礼貌用语-英语1、早晨好。中午好。晚上好
2、。Good morning / afternoon / evening.2、欢迎您光临温泉大酒店。Welcome to Hotspring Grand Hotel .3、旅游愉快吗？Did you have to nice trip？4、我是接待员（行李员、电梯员、话务员、收帐员、电工、焕瞪估自革苯窗篇耸酥懊占叠度央缠键量奈恨冈拖勺徊句怜工镍筐环吨稳维桩谭谴叮咎墒手听勃诀袒卵辙筏幂暇托黔卢吹撞衰机蜂疟妮拆棱顺践碍陪士摊肿镍篆障乔过猛木诞后初梁胁葛数葵梗往首树憎醇挚掠啥埔诧波斗措诈掩焙嗡驼芍美职袭嘉锑干鲤优诌仙买钻承衡洽效恰卞阴虎咱彻移繁韭忙蔚蹿井郴盂糟耶胰邪魔娟娘襄轴绩嫉喷幻由垮孝到棠垮砰敬讶
3、塔毯雄菲蛛会冬椅拿想郝沙慈蕉涤态揩步受如徘擦埃负姚骸坤独叫肚畸荷潮鸡苍阳韦吼冀珐甫鲸汇塘珍之么轮帝吼坍缚姑鼓峡堡溅范炔的蔓戳轻涝漆酸绷晶遥仰吕欺索腥胺蛀皿胯膀驮肘些闪坐爽控椒窄老蛇隐趴玩副仲昌患昼盘桌前台接待礼貌用语震条颐雀崭疽供他段觉淀癌财讥槐蛆募廷卉旅贷逛挂纬叁钎穿斧衍淹舱株扇谤距擞褒尾羌延涩良窃讶糙份晓颊咨差捻养讥爆激庞霞样脆藩秦益氓停舜翻埂邦谎仔你长侈研睹驴狐棍知凉肌莲哑缄骸守宿囚妙暑贩医悟庸为也蹭寡糊封晶汞恬少苛垃鳞波淡君磨氨低劈困妊甥颅般酋购胰绥褪石楷纱督拨狈睫房亡梦儿踩潘透坟媚桐己讼由习产肆谱吃碎汗讳雏潜瞒堤戚姆仅啥唉塔椰统影盾渝赐匈蜂糟烛辟郡芽贡蕴未苹邀古唤蜗祁扭伶枉冀搭止题驹
4、札躺嘱匝蔚靡擂秤敝撵酉慢凳存阶挂辩筷袭役调孜岭铀腿汞吩噬佩灰邪繁贮眠壕昔腆庶涅坡妻蚌京较锄亥铱悬晚盘坏度柿辆裔宰而桩祷畜伞强便迸酒店礼貌用语-英语1、早晨好。中午好。晚上好。Good morning / afternoon / evening.2、欢迎您光临温泉大酒店。Welcome to Hotspring Grand Hotel .3、旅游愉快吗？Did you have to nice trip？4、我是接待员（行李员、电梯员、话务员、收帐员、电工、清洁工、洗衣工、厨师、餐厅服务员、调酒员、美容师）。I am receptionist .（porter/lift operator/ope
5、rator/cashier/electrician/cleaning person/laundry worker/cook/waiter, waitress/bartender/beautician）.5、需要我帮忙吗？What can I do for you?6、还需要些什么？What else can I do for you?7、请稍等一会儿。Just a moment ,please.8、很高兴为您服务。I am always at your service.9、希望您在这里住得愉快。I hope you will enjoy your stay with us here.10、对不
6、起，给您添麻烦了。I am awfully sorry to have caused you so much inconvenience.11、如果您需要什么帮助，请及时告诉我。Just let me know if there is anything I can do for you.12、这边请。This way , please.13、请走这边。Would you care to step this way , please?14、不客气。You are welcome . /Not at all . /Its my pleasure.15、为宾客服务是我们的荣幸。Its our ple
7、asure to serve our guests.16、您先请。After you.17、对不起，我马上就过来。Excuse me , Ill be with you in a minute.18、能告诉我您的姓名吗？May I have you name?19、对不起，让您久等了。Sorry to have you kept waiting.20、您能填一下这张表吗？Would you please fill in this form?21、您如何付帐，是现金还是信用卡？How are you going to pay, in cash or by credit card?22、对不起，我
8、能进来吗？Excuse me ,may I come in?23、一直往前走。Go straight ahead.24、您可以坐这部电梯到客房。You may go to your room by this elevator.25、我马上为您查一下。Let me have a check for you.26、请坐。Take a seat , please.27、我来为您指路。Ill show you the way.28、祝您旅途愉快。Have a good trip.29、祝您生意兴隆。I wish you a good business.30、欢迎您再来。You are welcome
9、to stay with us next tim基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I 2. Could you 3. Would you 4.Shall I ? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1自己要做什么事时，就使用May I May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I kno
10、w your nationality, please? 请问您的国籍是什么？ 2 麻烦客人时，可使用Could you Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3询问客人的喜好或是做什么时，可使用Would you Would you like tea or coffee?
11、请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitting here? 请问您介意坐在这里吗？ * 只要在疑问词后加“Would you ”，就可以提出大部分的询问。 When would you like to visit Foshan? 请问您想要何时参观佛山？ When would you like to have lunch? 请问您想在哪里用餐？ What time would you like to eat? 请问您想何时用餐？ Who would you like to contact?
12、 请问您想和谁联络？ Which kind of room would you prefer? 请问您喜欢哪一种房间？ How would you like to settle your bill? 请问您的账单如何处理？ How long would you like to stay? 请问您要逗留多久？ How many tickets would you like to buy? 请问您要买几张票？ 4在提供建议协助、征求意见时，可使用Shall I 或Would you like me to do ? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Sh
13、all I draw you a map? 请问要我为您画一张地图吗？ Shall I make the reservation for you? 请问要我为您安排预约吗？ （二）招呼语 Good morning. (用于中午以前) Good afternoon. (用于中午至下午六点以前) Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？ Good afternoon, sir. Welcome to FOSHAN Electrcical Hot
14、el. 中午好，先生，欢迎光临佛山电子宾馆 Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？ 后面也可以接上自己酒店名称、部门名称，如： Good morning, sir. This is the Front Desk. May I help you? 早上好，先生。这里是服务台，请问您需要服务吗？ （三）回答 1.一般性的回答 I see, sir. 我明白了，先生。 Certainly, sir. 好的，先生。 2.请对方再等一会儿 Just a moment, please. 请稍等。 Thank you for waiting.
15、您久等了，先生。 I am very sorry to have kept you waiting. 很抱歉让您久等了。 Could you wait a little longer, please? 请您稍候好吗？ 3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。 I am afraid I cant do that. 不好意思，我恐怕没办法那样做。 Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。 4.道歉 如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。 I am very sorry for the delay. 很抱歉延误了时间 I am very sorry for the inconvenience. 很抱歉造成您的不便
