《饭店英语电子档》由会员分享，可在线阅读，更多相关《饭店英语电子档（17页珍藏版）》请在金锄头文库上搜索。
1、Unit 1四1、 With 60 co-ops in the building ,you get a very welcoming , feel-like-home kind of atmosphere .大楼里有60套组合式公寓，你会体验到一种非常热忱的、宾至如归的氛围。2、 Rome was not built in a day ?欲成大器，绝非一日之功。3、 I think hotel service is a very decent and honorable occupation .我认为酒店服务是一种非常体面和光荣的职业。4、 Never forget our hotels mo
2、tto-Reputation first ,customer foremost.永远不要忘记我们酒店的座右铭：“名誉第一，顾客至上。” 五1、 Hospitality means people dealing with people.The hospitality industry is a phrase covering a variety of service industries/from receiving a customer to servicing them ,such as providing them food and beverages,or provision of a
3、room and bed to sleep. 款待他人意味着人与人之间相互交往。饭店业这个用语涉及从接待顾客到为顾客服务等多种服务行业，如为顾客提供餐饮，或提供睡觉所需的房间和床铺。2、 There are five basic types of hotel-commercial,resort residential,extended-stay ,and casino .Most hotels and motels are commercial properties that cater mainly to business people, tourists ,and other travel
4、ers who need accommodations for a brief stay. 旅店基本上可分为五种类型，即商业饭店，度假村，做住所用的旅馆，逗留期长的旅馆及娱乐场。大多数饭店及汽车旅馆都是商业性机构，他们主要满足商人，游客及其他要暂住旅行者的需求。3、 In recent years ,due to increased competition among establishments in this industry , hotels motels ,camps ,and recreational and RV parks affiliated with national cha
5、ins have grown rapidly. 近几年来由于饭店业中旅馆业竞争愈演愈烈，饭店、汽车旅馆、露营园和全国范围都有连锁店的活动房屋式游艺车泊地都迅速发展起来。三1.from a practical standpoint 从实际角度来看2.on the premise 在房屋内，在场所内一1.To give what is needed to someone or to change to suit another person or new conditions-accommodate 向.提供住处，使适应2.The place to which a person is going
6、or to which a thing is being sent or taken-destination 目的地二 1、 The history of human beings civilization can be trace back to millions of years ago.2、 Please do the work at your own convenience.Unit 2四1、 We have single rooms,double rooms,suites and deluxe suites.我们有单人间，双人间，套间和豪华套间。2、 Id like to confi
7、rm a reservation/cancel a reservation.我想确认一项预定/取消一项预定。3、 We should be greatly obliged if you would let us have your current prices including service charges.若果您能告诉我们目前的价格，包括服务费，我们将不胜感激。4、 Is it possible for you to change your reservation date ?您可不可以改变预定日期呢 ？五1. Front officeis a term used in hotels t
8、o cover various sections which deal with reservation ,room allocations ,receptions, billing and payments. “前厅部”是用于酒店业的一个术语，指的是那些负责客房预订、客房分配、顾客接待、结账和付款等方面工作的各个部门。2、 The first contact most would-be guests have with a hotel is with the telephone switchboard ,which is a part of front office. 大多数潜在顾客和酒店首
9、先接触的是电话总服务台，他也是前厅部的部分。3、 While hotel and resort guests love excellent service ,providing it is not always easy .Guest representatives must remain courteous,tactful,calm,and helpful ,even when hotel guests are rude and demanding . 酒店和度假村客人都希望得到优质的服务而提供的优质服务并不是件容易的事。即使是在顾客无礼的情况下，顾客代表也必须始终保持礼貌、机敏、冷静和热心
10、。4、 A typical day might find guest service workers in hotels tracking down tickets to a hot concert in town ,making reservations at a hip new restaurant, picking up dry cleaning,carrying luggage,welcoming guests,opening doors, or booking reservations. 一天中，酒店中的顾客服务员的典型工作是为顾客购买市中心流行音乐会门票、预定豪华餐厅的餐位、领取干
11、洗过的衣物、搬运行李、迎接客人、为客人开门或预订客房等。5、 Reservations agents keep up with hotel booking.They handle group room-contracts negotiated by the sales department and correspond with groups and travel gents to answer special requests for rooms and rates. 预定代理人负责入住酒店的预定工作。他们处理由销售部洽谈签下的团队预订合同，并与该团队及旅行代理人保持通信联系，以满足有关客房
12、及房价方面的特殊要求。三1.front office 前台，前厅2.pick up a message 接受信息3.registration form 登记表4.a hip new restaurant 时髦漂亮的饭店5.be subdivided into 被再分成6.expected arrival 预期到达的时间 一1. The act of reserving;a keeping back or withholding-reservation 预定2.The act of making (an arrangement or meeting) certain, often by tele
13、phone or writing-confirmation 确认，证明3.To suggest that a particular action should be done-recommend 建议4.To watch over (an activity or job ) to make certain that it is done correctly -supervise 监督，管理，指导二1、 Can you put me through to the manager ?2、 The strike was caused by the managements refusal to neg
14、otiate with the unions.3、 The fire caused considerable damage to the church.Unit 3四1. Do you mind if I put your luggage by the wardrobe ?我把您的行李搁在衣柜旁边好吗？2. Could you fill out the registration card ,please ?请填写住宿登记卡好吗？3. Just a moment ,please.Ill check our reservation record.请稍后，我查一下预约记录。4. Could it b
15、e possible that you have mixed up our hotel with another one ?你是否把我们饭店与另一家饭店搞混了？五1、 Having his/her details recorded into the computer and been assumed that the information concerning the guest has been distributed to the customer will as a matter of hotel policy be asked for a deposit by the receptionist. 接待员把顾客的基本信息输入电脑，并确定顾客的相关信息已被传送到需要知道顾客来店情况的相关部门的电脑以后，他将根据饭店政策向顾客收取押金。2、 The receptionist will then complete the room card which has the effect of being identity cards for the guest during his stay and which will have
