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1、给顾客的道歉信英文给顾客的致歉信英文 给顾客的致歉信英文1 You had an appointment with your friend last Friday. Unfortunately, you did not keep the appointment because your mother fell ill at that time. Write a letter to your friend to:1.apologize for not attending the appointment as planned,2.explain why you could not meet him
2、/her that day,3.make suggestion for another appointment next time.Dear Linda,称呼：写给关系密切的个人I am excessively sorry to say that I had failed to keep the appointment that we made last Friday.Now, I am writing you this letter of apology to show my deep regret.Please accept my sincere apology. I hope you w
3、ill understand me and excuse me for my failure to turn up.第一句是本段的中心句，干脆道出致歉的缘由。(积累：I am excessively sorry to do … fail to do … make an appointment)其次句绽开致歉，真诚的表达自己的歉意。(积累： letter of apology)第三、四句表达自己希望对方接受歉意。(积累：excuse … for … turn up)The reason for my absence was that my
4、mother fell ill at that time.I had no way out because I had to send her to hospital and look after her.Therefore, it’s not in my power to meet you.第一句是本段的中心句，综述写信人出现过失的缘由。(积累：The reason for … was that… fall ill)其次句是本段中心句的绽开，讲解并描述当时的境况和状况。第三句承接上一句，表述事实面前的不行抗力。进一步澄清出现过失的缘由。(积累：in o
5、ne’s power)Naturally, I want to suggest that we should make another appointment next time.I shall be obliged if you will kindly write and tell me when and where you will be at convenience.We may meet again and I hope to see you soon.第一句提出下次见面的建议。(积累：suggest表示;建议;，后接从句用should+动词原形)其次句是征询对方下次见面的
6、详细地点和时间。(积累：be obliged; at convenience)最终一句期盼下次见面。礼貌收尾Yours sincerely,Li Ming信件结尾和署名给顾客的致歉信英文2致歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要马上写信给对方赔礼致歉时写的信件。致歉是一种礼貌，致歉信要写得坦率，恳切。致歉信通常包括三部分内容： 1、表示歉意，致歉的原由;2、出现差错的缘由，提出弥补措施;3、恳求宽恕。 语言要真诚，说明的理由要真实。好的致歉信不仅会取得对方的谅解，还会增进彼此的感情。写作"三步曲"：表示歉意→说明详细缘由、提出补救方法&ra
7、rr;再次致歉，希望得到理解。留意：理由要尽量合理，违反生活常识将导致扣分;尽量供应一个合适的补救方法，使行文更加顺畅。范文解析：Directions: You were unable to attend Mr. Smith's examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.Write th
8、e letter with no less than 100 words. Do not sign your own name at end of the letter. Use "Wang Hua" instead. Do not write the address.Dear Mr. Smith,I am indeed very sorry that I missed the examination on International Business English Writing you gave last Friday. I feel awful about it a
9、nd want you to know what happened that day.I suddenly fell sick early that morning and my parents had to send me to the hospital. Please find enclosed a copy of the medical bill.I sincerely hope you can understand my situation and accept my apology. I would appreciate your allowing me to take a make
10、-up examination. I will come to your office during your office hour on Monday to discuss this possibility with you. Once again, I apologize for any inconvenience caused.Sincerely yours,Wang Hua常用句式：1、I am writing to apologize for … /I am writing to say sorry for我写这封信是因……向你致歉。2、I
11、 would like to give you my apology for…对于……我向你致歉。3、Please accept my sincere apology for…关于……请接受我真诚的致歉。4、I am indeed very sorry for what I said/did, but believe I had noIntention to…对于我说的话/做的事，我的确感到很愧疚。但请信任，我并非有意要……5、Please forgive me for
12、 a stupid choice of words.请宽恕我说话欠妥。6、I feel awfully sorry about it and want you to know what happened.为此我感到特别内疚，所以想告知你实情。7、Please accept my apologies for my oversight. 请宽恕我的疏忽。8、Please allow me to say sorry again. 请允许我再次表示歉意。9、I sincerely hope you can understand my situation/think in my position and accept my apologies.我真心希望你能理解我的境况/设身处地地为我考虑，并接受我的致歉。10、Once again, I'm sorry for any inconvenience caused/you have sustained.对于造成的不便我再次表示歉意。本文来源：网络收集与整理，如有侵权，请联系作者删除，谢谢！第1页 共1页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页第 1 页 共 1 页
