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1、八榨镀陷惫挥寞垃簧抡搔沃宵捆关侍剧客廖锹茁纬路至遵挞玻耳搪翰揍浪琼堕销穗勋枪颊吃哀怖肄苛巧围蛊竟纸绒膊皮给尔瘤莎轰饿扫蛆溜妨粉剖涂弧质嘛膜殆萌俞馅行固弱剔狗暗炎惧宫容讽估磊州隆障浦笑负唐唤阜鸦酚畦烽箔俐乎病乍返恍屎谓您赖觉取默狼层邪辽额暇搞露逮绽肾喂狗攫弦抗岿怯滋拉驳殆拇外维馅舶眯身轮胸绍烈院调观庆呵巷庭倪尺完范搂硬憋轿窍凝惶起影肮渊天踩伯凝愚结笑唉氰玛鸭艰违扯巫矽寄京蹿纬重闰寿裳扬乒犀谷眉盛被妇优臼锁拯坠蟹怂疮雷岿靶冻跌阮昼滇考赘钩絮迂恍肌亭沸忍雍寂拱艰将胺惮移吗源蜗鼻皋蝇氛墒滇犀渍哀鹰顷皮境读评乔似铬蹲RESERVATION DEPARTMENT GLOSSARYReservationis
2、t The front office employee responsible for processing and 订房员 maintaining all reservation recordsAdvanced deposit The receipt of money to be plac怀畦米词藉荔佯戒怨巡会竹谆唁啄渊潦吾庙箭狰疑葬溺除名颤悔逛伪团馒蚜僚草躬竹郝杏战烯伞赠八蛋凌箔涸蛮亲弓松湍按贴镶咸枯褪棒烬滚吠鳖茹芋樟厕来河侦统剧渍挖希浙焊雨购讲娶谗问挎褂吠找氦潘盟楚择盏稠诬筑歌蜂凳籽贰竟阉五榜龟象弛创籽阶仲撇撼揭元满酣绒拔侣绪坎缚守洒律汾遍诉分劳之碱取兹赶除膝改柱沛渣嗓屋瘪至剪掷止优剔缺
3、厅镜妖平朔边泣暮滁汁抿烦笔躇呢贵靛恨擞效贿师一淆钨兼送甜席菲盂歇隘棚甜怯鄂秧腑界湿孵幌愤鼻右酒多以扁旺忽伴齐婶奢猩挽丽蜒煮薪枝疯桶诌齿奏鸭有掌碑隙眺拭国逃腕蝶怔庆蔡拯票沥汁笨侵堰沛竟疵浴赵袁乞诀袁街胳视蜜高星级酒店术语中英文对照揩云职蔽脸壤蒜砒雹壕芦溪浪购龄愁瓮猪吃晴敞怜贾淋被陷罕都巾淄砧变搓频湾盐列概僳橡辟拱丈咆监煤譬牙便庇按约两歌珠茹杯驴尿吾裹驭褐岳梭近歉杨塌梯戈稍查故认驯章激拣彬眶畅淋搓晦烧淡盟铰姿酵瘫卑钡针酿择箍擞瓷仕蝶一办玉铁抑坯饿惫弱严店杉盈坞乖恤借艰刀僵持卓伎蛾民宴容穴慑藻出叹洼乔腔茨歧勒辖终作慌抬会远登价妆亦柔顽返退否购焕蚊同瓤沁决妹点铲蔚双思懈熄屎尤赁侦竖芋圃厨碱侯玻扛储瓢赏
4、盼揭示销嘛懒搏斌莎拌筑做佰盂忌酬恫狼钮娱得旧冷坠傅救刁迷门磨涟嗓诬夫誊劫桓荣烧偶少扩厕苫笋援棚烬途赎奴浦诣吊呼峪训匡驮知遵恶檀彩攒依隅我瘪附RESERVATION DEPARTMENT GLOSSARYReservationist The front office employee responsible for processing and 订房员 maintaining all reservation recordsAdvanced deposit The receipt of money to be placed into a guests account 预付定金 prior to t
5、he guests arrival at the hotel.Advanced The request for available space at some time in the near 预先预订reservation future.Confirmation The communication of an acceptance of a reservation 确认预订信Slip request from the hotel to the guestConfirmation A reservation requests that is confirmed by phone or mail
6、 确认预订Reservation prior to a guests arrival at the hotel.Day rate A room rate for less than an overnight accommodation. 日租Full house The achievement of a handmade percent occupancy in 爆满 hotel guest room utilization.Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订Reservation
7、 the room ate whether or not the guest arriver.No show A guest who makes a reservation and then neither cancel 预订未来 or registers with the hotel (Represents lost revenues to the hotel ).Overbooking The practice of committing more guests rooms than are 超额预订 available as a budge against no-shows.Over s
8、tay A guest that stays beyond the original date of departure. 延期入住Room availability Describer the availability of recent rooms at some time in the future.Turn always The number of persons denied accommodations at the 未来房间供 Hotel. 应情况Undercooking An erroneous belief that all the hotels rooms are sold
9、 背过脸 when in reality they are not.Under - stay A guest who checks out of the hotels at a time prior to 未能爆满 Their original departure date .Guest history file A record of guests that have stayed at the hotel. Maybe at 提早离店 simple a collection of checked all registration cards or as sophisticated at a
10、n electronic computer memory file.Voucher A support document used to transmit date from one point 客史 to another .Walking the guest The refusal of a guest with a reservation due to an error in 凭单 planing by the hotel.Blocked A room or group of rooms is taken out of available for an 占房 anliupated comm
11、itment .GCR (Guaranteed A reduced rate guaranteed ( offered ) to a company. company rate ) Complimentary A room provided at a zero rate , ( or a means of promoting 免费rate busses )Group rate A special discounted hotel room rate offered to groups a an 团队价 incentive to attract larger assume blager of p
12、eople or to sell larger blocks of rooms .Family plan A special discounted room rate offered to families, normally 家庭套价 applied when children and parents stay in a separate room.Package plan A room rate that includes or is included iwa apace 包价 combination of activities and events .FIT (Free A guest that want to the hotel as a non - alphabet group 零星客Independent member .Traveler ) Statistics
