《2023年内蒙古公共英语考试模拟卷》由会员分享，可在线阅读，更多相关《2023年内蒙古公共英语考试模拟卷（18页珍藏版）》请在金锄头文库上搜索。
1、2023年内蒙古公共英语考试模拟卷本卷共分为1大题50小题，作答时间为180分钟，总分100分，60分及格。一、单项选择题（共50题，每题2分。每题的备选项中，只有一个最符合题意） 1.The most effective complaint can be made by _.Ashowing the faulty item to the manufacturerBexplaining exactly what is wrong with the itemCsaying firmly that the item is of poor qualityDasking politely to cha
2、nge the item 2.When a consumer finds that his purchase has a fault in it, the first thing he should do is to _.Acomplain personally to the managerBthreaten to take the matter to courtCwrite a firm letter of complaint to the store of purchaseDshow some written proof of the purchase to the store 3.The
3、 passage tells us _.Ahow to settle a consumers complaint about a faulty itemBhow to make an effective complaint about a faulty itemChow to avoid buying a faulty itemDhow to deal with complaints from customers 4.If a consumer wants a quick settlement of his problem, its better to complain to _.Aa sho
4、p assistantBthe store managerCthe manufacturerDa public organization 5.According to Papousek, the pleasure babies get in achieving something is a reflection of _.Aa basic human desire to understand and control the worldBthe satisfaction of certain physiological needsCtheir strong desire to solve com
5、plex problemsDa fundamental human urge to display their learned skills 6.In Papouseks experiment babies make learned movements of the head in order to _.Ahave the lights turned onBbe rewarded with milkCplease their parentsDbe praised 7.Papousek notices in his studies that a baby _.Awould make learne
6、d responses when it saw the milkBwould carry out learned movements when it had enough to drinkCwould continue the simple movements without being given milkDwould turn its head to right or left when it had enough to drink 8.According to the author, babies learn to do things which _.Aare directly rela
7、ted to pleasureBwill meet their physical needsCwill bring them a feeling of successDwill satisfy their curiosity 9.The babies would smile and bubble at the lights because _.Athe lights were directly related to some basic drivesBthe sight of the lights was interestingCthey need not turn back to watch
8、 the lightsDthey succeeded in switching on the lights 10.In the passage the writer mainly talks about _.Athe wonders of travelBher growth from an innocent child to a learned womanCthe benefits of readingDthe difference between childhood dreams and lifes realities 11.What did the writer learn from bo
9、oks as a childAAbout many foreign places.BAbout many historical figures.CAbout the outside world as well as her own self.DAbout the ironies of life. 12.We can infer from the passage that when traveling by air, the writer spends most of her time on the way _.Areading booksBresting herselfCimagining t
10、hingsDletting her spirit soar 13.The example of El A1 Airlines shows that_.Arevengeful customers are a threat to the monopoly of enterprisesBan ad campaign is a way out for enterprises in financial difficultyCa good slogan has great potential for improving serviceDstaff retraining is essential for b
11、etter service 14.In the authors view ,higher service standards are impossible in Israel _.Aif customer complaints go unnoticed by the managementBunless foreign companies are introduced in greater numbersCif theres no competition among companiesDwithout strict routine training of employees 15.What di
12、d the writer do as a curious childAShe visited Victorian England and Tsarist Russia.BShe flew to Los Angeles, Chicago and London with her parents.CShe read all kinds of books.DShe spent lots of time traveling on trains. 16.How does the writer feel about travel todayAShe doesnt like it very much.BShe
13、 takes great pleasure in it.CShe feels tired of it.DShe feels as excited as when she was young. 17.If someone in Israel today needs a repairman in case of a power failure,_.Athey can have it fixed in no timeBits no longer necessary to make an appointmentCthe appointment takes only half a day to make
14、Dthey only have to wait half an hour at most 18.Why did Bezaqs international branch lose 40% of its market shareABecause the rates it offered were not competitive enough.BBecause customers were dissatisfied with its past service.CBecause the service offered by its competitors was far better.DBecause it no longer received any support from the government. 19.It may be inferred from the passage that _.Acustomer service in Israel is now improvingBwealthy Israeli customers
